Shop.com is a shopping comparison website from Market America which claims to have shopping experts that bring you the “best collection of stores” all in one place.
How Does It Work?
According to their website, Shop.com began as a catalogue comparison website, which allowed consumers to compare similar or identical items from a variety of different catalogues to see which product has the best price, shipping schedule, or warranty.
However, the website has since expanded to include not just catalogues, but also department stores, specialty stores, and web based retailers to include an all inclusive shopping experience.
Once you have found a selection of items you are looking for, you can compare them side by side so that you can determine which item suits your needs the best, based on price, shipping method, or even delivery schedules.
Shop.com also provides tolls and expert advice to help visitors make informed buying decisions, in addition to having OneCart technology, which allows visitors to purchase items from different retailers with just one transaction through their website.
This company sells such a wide variety of products at this time that there is no way to quote a single or static price range for the items you will find here, especially when you take into consideration sales and promotions which may take place throughout the year, or any new inventory which may be added.
This website says that because their website represents a variety of different stores, there really isn’t any one single policy that covers every item you will purchase on that website. However, they do have a Market America Return Policy which says that most items purchased on their site may be returned for a full refund, less shipping charges, within 30 calendar days of the date they were shipped to you.
Customers who wish to return an item must contact their Customer Service team by email at Refunds@MarketAmerica.com for a Return Authorization Number. Returns shipped without this number will not be accepted.
In order to qualify for your refund, the item must be unopened and in new, resalable condition, in its original packaging with all its parts and accessories. Unfortunately no food, custom items, or gift cards can be returned.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-420-1709, by email at CustomerService@Shop.com, or by submitting them directly to their website through their Contact Us page.
Unfortunately it seems as though this company suffers from mixed reviews at this time. In general, it appears that customers who had positive experiences with their company experienced easy fulfillment of their order, deliveries that occurred on time, and products they were happy with.
Other customers who had issues with shipping and delivery complained that it was difficult to work with this company’s Customer Service team to quickly and effectively solve the problems they were having.
Customer Service issues can be understandably very frustrating, and customers who have had those experiences are justifiably upset. But that being said, it does appear that the majority of customers who have worked with this company are happy and satisfied.
Competitors and Alternatives?
It goes without saying that there are a variety of other websites that offer similar products and promises to Shop.com, so customers who are hoping to find other places to shop for their products online should not have trouble finding alternatives.
If you have any experience with this company or their products, please leave your Shop.com reviews below.
12 ‘Shop.com’ Reviews
This site is legit I love it
I love this site because of the amount of cash back you get from things. Its even better when you are a affiliate and just advertise their products. goo.gl/WtDj7t its free and you make money why not
These guys are just a clearing house for many unethical vendors who offer no customer service, don't post a phone number, or have competent employees that can post factual descriptions of their products. Have only used them once.....never again!
Charged me for something they couldn't ship
I ordered product and was charged for it. A few days late I was notified that my "order was cancelled" because they were out of stock. I find it hard to believe that modern companies don't have accurate inventory control. Since they are taking 3-5 days to refund me (totally bogus), it must be some kind of scam to take advantage of the float on my funds. I won't be using or recommending them.
this is a scam!!!
I bought a $100 egift card. They charge me $100 right away, but I never got the eGfit card. I waited a week and still did not have it. I called their customer services nobody answer.
I email my shop consultant: EUNICE A MEDWINTER. (so many times, this person never replied any of my emails)
I LOVE Shop.com!
I LOVE to shop! But even more than that, I love finding the best price. I shop at Shop.com to do my shopping and I can compare all the stores that are offering that item, find the best price, get Cashback AND It was all done on that site! If you haven't tried downloading Shopbuddy to your browser I definitely recommend it. Shopbuddy has all the coupon codes and ensures I'm getting my item at the best price.
Happy Customer here! :)