Turo.com is a company that allows car owners the option to earn extra money by renting their cars out to pre-screened and approved renters using their secure and fully insured service.
How Does It Work?
Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks.
Now that RelayRides has changed into Turo.com, they have changed their focus as well. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditional car rental company.
In addition, they not only get a car that has more personality or interesting features than what they may get from a rental car company, but they also have a chance to speak to the car’s owner about their local community and perhaps get some insight on places to go or events to participate in.
Outside of the evolve focus on traveling and tourism, many of the aspects of this company’s rental system have remained the same. Car owners still set their own parameters for how long they are willing to rent their, the rental instructions, and the rental price.
In addition, Turo says that each car rented through their service is insured up to $1 million, and that each renter that uses their service has been pre-screened for eligibility - no renters with bad driving history or unconfirmed identities will be allowed to rent. This insurance will cover all damage or thefts from your car, with no out of pocket expenses to the car owner.
Car owners set the prices for their car rentals, but when doing so they need to keep in mind that 75% of the rental and mileage charges go to the car owner while 25% is taken by Turo.com. Three days after the completion of your rental reservation, your part of the fees will be deposited into your bank account.
Since this service is free for car owners to participate in, they do not offer a Refund Policy to them. Customers who are renting cars will want to know both their cancellation policies and potential for refunds up front.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 866-735-2901 or by submitting them directly to their website through the Email Us link.
Unfortunately the transition from RelayRides to Turo appears to be fairly new, and therefore there are not many reviews available for the company in its new incarnation at this time.
However, during their life as RelayRides, this service appeared to receive positive reviews from both independent reviewers and renters, and they were always well liked when compared to other rental by owner services because they do have options of locations nationwide unlike other services which are specific to certain metropolitan areas.
Competitors and Alternatives?
While there are many rental car companies out there, services that allow regular car owners to rent their car out are fewer and far between, including ZipCar, Flightcar, GetAround.com, Breeze Car Rental, and many others
If you have any experience with this company or their products, please leave your Turo.com reviews below.
24 ‘Turo.com’ Reviews
I rented a car and the guy cancelled my booking about two weeks before. Turo has a dumb system where it costs the consumer money if they want to cancel, but the leaser can cancel within 72 hours and no harm done. Totally unfair to the consumer.
Also if the leader cancels how come we are not offered a discount on the next car to make up for the inconvenience ?
Oh and good luck with the support team, they are the dumbest bunch you will ever speak to. Wow Turo your business truly sux.
Turo support sucks, they do not understand the question and give stupid responses every time.
They are unable to solve my duplicate account problem for 11 days now.
Never ever rent a car from Turo. The claims process is completely egregiously unfair to renters. A car owner can take old cars and make any claims they want and you will automatically be charged a processing fee and then completely horrific costs for any damage. For me, the owner claimed I broke a tiny little handle inside the trunk. I was charged $750.00 (processing fee + the replacement of the entire floor). Never ever rent from them. You are warned.
Renting from Turo has been one of the most negative experiences I've ever had with a travel company.
I rented from them for five days and on my way to return the car, got a chip in the windshield. I reported the damage and fully expected to pay about $350 for a new windshield. A few days after I reported it, I got an email from them saying there were going to charge me $500 towards the damage initially and follow up once they received an estimate. Than I got an email saying the estimate was $1000 (for a new windshield) and they were going to automatically charge my credit card.
I called their customer service and they gave me a number direct to the claim agent. Not surprisingly, her mailbox was full, she never answered and every time I called, she was "in a meeting". Included in the damage estimate was $150 worth of processing costs- seriously?!
I will never use Turo again under any circumstances and would advise anyone against using them. So disappointing.
Stay away from Turo!!
We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.
Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.
I wanted to like Turo. The app is beautiful, lots of vehicle options, good prices and the process seems simple and painless. Unfortunately their customer support is a nightmare. I was denied a membership but they couldn't tell me why I was denied for "proprietary" reasons which makes no sense because they have NO COMPETITORS! If they're denying membership due to something in that person's background then they should be obligated to inform the consumer why their membership was denied.
My car was summarily cancelled at the last minute by the owner. I got an email from Turo telling me that I was up the creek, and I should call customer service so they can personally help me. I called them at 8:00pm PST. Apparently they only answer their customer "service" lines when their customers are actually working. Horrible customer service!!
I busted a tire on a car I rented from Turo, which included the minimum insurance.
The initial bill I received via email states:
Damage Fees: $350.42
Processing Fees: $25.00
Appraisal Fees: $75.00
the email also states "We are planning to charge your card this amount tomorrow, so please be sure to respond if you have any questions about this"
I thought the charges were too steep and unfair for a flat tire, so I called them to send me an explanation of the charges. 2 Days later I received more information, and the bill included a $200.00 late fee!
How can this be legal?