Turo Reviews
Turo Customer Reviews
-
Sort Reviews By:
WORST COMPANY & CUSTOMER SERVICE: STOLEN CAR
WORST CUSTOMER SERVICE AND HORRIBLE COMPANY
DON'T USE THEM!!
My car was STOLEN using the app, it took Turo over a week to respond to my situation, NO CALLS, NO EMAILS NOTHING. I had to write post on their Facebook page in order to get a response which was again, NOT HELPFUL. It's now been almost 6 weeks and nothing has been resolved...I called the police to report the car stolen (without TUROs HELP), again waiting for them to do something/anything at all they did NOT HELP or even call me back.
The police found my car after 3 weeks, abandoned on the side of the road (warrant out for the thief ATM), still no help from TURO. Now I'm trying to sell the car, and guess what?! Any app I use to sell the car will not allow the car to be posted because it has been reported stolen. There are also damages on the car...again, Turo has not helped at all. Seems they don't care about their customers and don't mind their reputation being ruined.
DON'T USE THIS COMPANY WORST COMPANY
DON'T DON'T DON'T DON'T
Terrible service horrible company
I rented a car and the guy cancelled my booking about two weeks before. Turo has a dumb system where it costs the consumer money if they want to cancel, but the leaser can cancel within 72 hours and no harm done. Totally unfair to the consumer.
Also if the leader cancels how come we are not offered a discount on the next car to make up for the inconvenience ?
Oh and good luck with the support team, they are the dumbest bunch you will ever speak to. Wow Turo your business truly sux.
Turo support sucks
Turo support sucks, they do not understand the question and give stupid responses every time.
They are unable to solve my duplicate account problem for 11 days now.
Egregious Claims Process for Renters
I just wrote the Attorney General reporting this company. They charged me $500 for a scratch I did not cause. I urge you to do the same.
THANK YOU. Good advice.
good advice, thank you
Worst experience ever..
Renting from Turo has been one of the most negative experiences I've ever had with a travel company.
I rented from them for five days and on my way to return the car, got a chip in the windshield. I reported the damage and fully expected to pay about $350 for a new windshield. A few days after I reported it, I got an email from them saying there were going to charge me $500 towards the damage initially and follow up once they received an estimate. Than I got an email saying the estimate was $1000 (for a new windshield) and they were going to automatically charge my credit card.
I called their customer service and they gave me a number direct to the claim agent. Not surprisingly, her mailbox was full, she never answered and every time I called, she was "in a meeting". Included in the damage estimate was $150 worth of processing costs- seriously?!
I will never use Turo again under any circumstances and would advise anyone against using them. So disappointing.
I just wrote the Attorney General reporting this company. They charged me $500 for a scratch I did not cause. I urge you to do the same.
Stay away from Turo !!!
Stay away from Turo!!
We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.
Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.
I just wrote the Attorney General reporting this company. They charged me $500 for a scratch I did not cause. I urge you to do the same.
Shady business model and terrible support
Horrible customer service!
Just don't do it! - Unfair practices
I busted a tire on a car I rented from Turo, which included the minimum insurance.
The initial bill I received via email states:
Total $450.42
Damage Fees: $350.42
Processing Fees: $25.00
Appraisal Fees: $75.00
the email also states "We are planning to charge your card this amount tomorrow, so please be sure to respond if you have any questions about this"
I thought the charges were too steep and unfair for a flat tire, so I called them to send me an explanation of the charges. 2 Days later I received more information, and the bill included a $200.00 late fee!
How can this be legal?
I just wrote the Attorney General reporting this company. They charged me $500 for a scratch I did not cause. I urge you to do the same.