Turo Reviews

Had a guy rent my truck. Hit something with the front, scratching off paint in quite a large area. Dented the back chrome bumper, ripped up a chunk in one of my door panels.

Turo says the rear bumper is normal wear and tear even though it was right at 3 inches. It was on the step piece under the license plate which is only 3/4 of an inch thick vertically and the dent was creased 3 inches horizontally (like he backed into a pole). Backing into something is "normal wear and tear"??? Scratches I understand, to dent a chrome bumper is pretty evident of misuse.

I took pictures of everything on at least 3 different occasions, while being bounced back and forth between claims agents, (one set of pics are the bunch I uploaded after the trip of all the damage),for some reason, the Turo claims rep(s) cannot access them.

I was completely ghosted for exactly a month( I wrote everything down), Called and called and called. They always say that they have messaged the claims department and they will reach out.

I did this 2-3 times a week for 4 weeks, and nothing back.

Finally someone from a third party company calls me after I threatened to go to court. They are with a company out of San Diego (where I live) that is subcontracted to do the estimates. They asked me to send pictures.....

I'd mentioned to the gentleman how long I have been waiting to hear back from someone and he said that the notice just came through 15 min prior to us speaking.

I Sent over the pictures via the app that they had me download, and in three days, got an estimate.

(Back up a little: I got estimates for $1680, $1750 and $ 2050.)

They sent me an estimate to fix the paint in the front and up until I got the estimate, I didn't even know what they were even going to rule out.

The rear bumper alone without being installed is $350.

They Gave me an estimate to be all of $437, sent me a quick link to collect the cash and that was it. They must think that if they wave cash in front of peoples faces that they will just take it and run.

Their labor rate was estimated at $40 an hour. WHAT? Since when? 10 years ago?!!

I told them fine, Ill take my truck to where the prices are that low ( waisting MORE of MY time)... Nothing, complete silence. Here I sit, back to calling them again, being told that I will be contacted by this Dianna lady, and since then the site to collect my stingy $437 has timed out & I cant't even collect that.

On a side note: I just rented a car up in northern Ca, and the guy was telling me that a renter smashed his windshield on one occasion. He went through Turo with the claim, got $80 bucks out of the deal & after talking with the renter, he mentioned that he got charged $500.

Wasn't even enough to cover the windshield, and Turo raked in some money on the deal.

Turo has such a good thing going, wont be long before someone else sweeps in and shows a little more common courtesy to customers.

You can see the good reviews right on this page are written by people they hire to do it. Just by the way they are worded. I mean c'mon...

Before writing a review of them, Even 1 star is wasting.

They are irresponsible with their service and they just take out the money and didn't release the car.

Totally Sucks

WORST CUSTOMER SERVICE AND HORRIBLE COMPANY

DON'T USE THEM!!

My car was STOLEN using the app, it took Turo over a week to respond to my situation, NO CALLS, NO EMAILS NOTHING. I had to write post on their Facebook page in order to get a response which was again, NOT HELPFUL. It's now been almost 6 weeks and nothing has been resolved...I called the police to report the car stolen (without TUROs HELP), again waiting for them to do something/anything at all they did NOT HELP or even call me back.

The police found my car after 3 weeks, abandoned on the side of the road (warrant out for the thief ATM), still no help from TURO. Now I'm trying to sell the car, and guess what?! Any app I use to sell the car will not allow the car to be posted because it has been reported stolen. There are also damages on the car...again, Turo has not helped at all. Seems they don't care about their customers and don't mind their reputation being ruined.

DON'T USE THIS COMPANY WORST COMPANY

DON'T DON'T DON'T DON'T

I rented a car and the guy cancelled my booking about two weeks before. Turo has a dumb system where it costs the consumer money if they want to cancel, but the leaser can cancel within 72 hours and no harm done. Totally unfair to the consumer.

Also if the leader cancels how come we are not offered a discount on the next car to make up for the inconvenience ?

Oh and good luck with the support team, they are the dumbest bunch you will ever speak to. Wow Turo your business truly sux.

Turo support sucks, they do not understand the question and give stupid responses every time.

They are unable to solve my duplicate account problem for 11 days now.

Renting from Turo has been one of the most negative experiences I've ever had with a travel company.

I rented from them for five days and on my way to return the car, got a chip in the windshield. I reported the damage and fully expected to pay about $350 for a new windshield. A few days after I reported it, I got an email from them saying there were going to charge me $500 towards the damage initially and follow up once they received an estimate. Than I got an email saying the estimate was $1000 (for a new windshield) and they were going to automatically charge my credit card.

I called their customer service and they gave me a number direct to the claim agent. Not surprisingly, her mailbox was full, she never answered and every time I called, she was "in a meeting". Included in the damage estimate was $150 worth of processing costs- seriously?! 

I will never use Turo again under any circumstances and would advise anyone against using them. So disappointing. 

Stay away from Turo!!

We dropped off a car after our rental. Over a day later we were then informed that the owner of the car says we scratched the car (which we did not). The owner then charged via Turo $467 in scratch repair charges... and Turo is asking for a $150 "processing fee". We are refusing to pay anything, and Turo is charging our credit card without our consent.

Turo has been awful to deal with during this claims process. Guilty until proven innocent as long as you have someones credit card on file.... great policy.

I busted a tire on a car I rented from Turo, which included the minimum insurance.

The initial bill I received via email states:

Total $450.42

Damage Fees: $350.42

Processing Fees: $25.00

Appraisal Fees: $75.00

the email also states "We are planning to charge your card this amount tomorrow, so please be sure to respond if you have any questions about this"

I thought the charges were too steep and unfair for a flat tire, so I called them to send me an explanation of the charges. 2 Days later I received more information, and the bill included a $200.00 late fee!

How can this be legal?