WORST CUSTOMER SERVICE AND HORRIBLE COMPANY
DON'T USE THEM!!
My car was STOLEN using the app, it took Turo over a week to respond to my situation, NO CALLS, NO EMAILS NOTHING. I had to write post on their Facebook page in order to get a response which was again, NOT HELPFUL. It's now been almost 6 weeks and nothing has been resolved...I called the police to report the car stolen (without TUROs HELP), again waiting for them to do something/anything at all they did NOT HELP or even call me back.
The police found my car after 3 weeks, abandoned on the side of the road (warrant out for the thief ATM), still no help from TURO. Now I'm trying to sell the car, and guess what?! Any app I use to sell the car will not allow the car to be posted because it has been reported stolen. There are also damages on the car...again, Turo has not helped at all. Seems they don't care about their customers and don't mind their reputation being ruined.
DON'T USE THIS COMPANY WORST COMPANY
DON'T DON'T DON'T DON'T