134 ‘TrueCar’ Reviews
This service lets you believe that they won't give out your contact information without your permission first. Well apparently I didn't read the fine print. Before I even completed my online profile, my phone started ringing and my email inbox was full. I had at least 15 calls or emails from dealerships within 24 hours. That's not what I thought I was signing up for...
Its a excuse to get you in the door. Mcgrath Hyundai in Illinois laughed when I walked in stating I was a truecar customer. Stating I try to get you as close to the price as I can. Thousand off. Also the car that was quoted, which I called to verify it was there, turned out not to really be there. They showed me what other colors and models. Now I'm on the junk mail list with numerous calls and email. It was a big mistake.
I used trucar for two new car purchases in the last few years. Recently went to purchase again and their site has changed. No longer does it show invoice and the best deals, they show the deals from their partner dealers now. They've sold out, time for the next startup to move in. Just skip them and Go straight to the dealer with an email copying all the other local dealers.
I took truecar quotes to different dealers and all of them said they did not have the car.They tried to sell me a different car. I called true car to let them know that dealers tried a "bait and switch" but they did not care.
My advice is to call the dealers before hand and ask them if they will sell at that price and if they have the said model. Saves you time driving around.
Went to TrueCars.com last evening after seeing a commercial for them. In order to get your 'certificate' you have to give your name, email, address and phone #. IMMEDIATELY I was bombarded with emails from several dealerships. This morning, I began getting more emails and phone messages from dealerships and even got 3 emails from 3 different people at the same dealership! These guys must really be hungry, Anyway, I think this is a scam because I checked out other local dealerships and their 'Internet' price is very close to what TrueCars offered. Don't waste your time with TrueCars.
I used TrueCar to get the best possible deal. TrueCar gave me price quotes from 3 dealers closest to my zip code. I visited with the lowest-priced dealer and drove a car. Loved it. They did not have the exact car I wanted in stock, and refused to do the deal if they had to trade with another dealer. I changed my zip code on TrueCar.com a few times to get pricing from every participating dealer within 25 miles from me. (never use your real phone number on your account, unless you like being barraged with calls - use your real email address, though, so you can get info from TrueCar - you can always use your delete key when the dealers barrage you with emails)
Then I called every local dealer and asked if they would sell the car I wanted at the lowest TrueCar price I found. Most dealers declined to do a deal at that price, which reaffirmed I was getting a great price. The lowest TrueCar dealer quote was much lower than most dealers would go. I just had to find one who would match the quote out of a dozen dealers in my area (Chicago suburbs)
I found another dealer who had the exact car/options I wanted, and we started the paperwork, but they tried to sneak in the $795 destination fee outside of the certificate price. I showed them the TrueCar certificate, which explains that the destination fee is included in the price. They would not do the deal. This told me they were a sleazy bait-and-switch dealer, and I was getting a great quote from the other dealer.
Finally, a third dealer I spoke with was willing to locate/trade for the exact vehicle I wanted, and honor the other dealer's certificate. They were 25 miles away, but worth the trip. I can still have the car serviced at the dealership closest to me.
I can see why dealership owners hate TrueCar, because it forces them to either match the best deal, or lose the sale to another dealer. There is almost no opportunity for funny business and games.
Here is the best-case scenario. This assumes you have already driven this model and have decided what options you want. You're ready to buy,
1) Use TrueCar.com to find the best price in your area from all nearby TrueCar dealers - including all incentives.
2) See if the dealer with the best price has the exact car you want in stock and available for sale. Most dealerships list their inventory on their web sites. Write the stock number on the TrueCar certificate.
3) Walk into the dealership and present the certificate. You're done.
If you are considering cars in dealer stock with different sets of options, run the TrueCar pricing for each situation.. The dealer cannot play games with the options if you have a certificate for the exact options for a car on their lot.
The certificate is the key to avoiding any games. They have to honor it or risk getting dropped from the TrueCar program.
Lastly, don't get suckered into any dealer add-ons, like pinstriping, door guards, fabric protection, rustproofing, UV protective coating, etc. These are major profit areas for dealers, marked way up. You can shop around for these things elsewhere at much better prices. Do your TrueCar deal and drive out of there as quickly as possible.
So, I tried to get some quotes on the Hyundai Sonata
Two dealership certificates were available. I clicked on one and read the fine print which said that it expired on 9/03/2013 (today is 9/05/2013)
So I called truecar and questioned as to why the 'savings' shows as expired. The Rep stated that those savings may no longer be valid. I questioned as to then why do they appear on the site. She said the site was updated every Thursday.
I asked... "So you are telling me that the information on truecar is not valid ...correct?" She wouldn't answer the question.
I got a quote for a 2013 Honda Accord Sport, $21404. Spreen Honda of Redlands said that will honor because they "still had the car in the lot." This is when the true colors of the dealer started to show. I am too tired to detailed exactly what happened, but I can tell you that there was still room for negotiation. Unfortunately, I gave up and agreed on a price.
This what I didn't do and should have done: walk with the qoute on hand and a pre-approved check. Things may have gone a little bit better.
This website is a complete joke. All they do is provide the same pricing info you can get at many other sites. You give them your email only to receive numerous unwanted advertisements from delaership. Then the sales reps wont honor the "guarnteed saving" certificate. I got a Truecar certificate for a savings of over $4,000. They didn't even come close to offering that much. they have every excuse why they cant't offer the price stated on the certicate. And they don't even have the car you want on the lot to start. Its a total bait & switch tactic that is so unethical that the website should be closed down immediately!!!!!!!!!!!
Please don't waste your time with this site. email a few different dealerships you want a quote from & let them fight for your business. i worked great for me. I got a price $1,000 below the factory invoice.
It's obvious that the car dealerships do not respect this program, and only involve themselves to gain leads.
I recently researched pickup pricing using Truecar.com, and with disappointing results. Let me explain.
When I conducted my search I was away from home on a business trip. I live in Florida, but was working on a project in Boston, so immediately I started getting calls from the dealers in the Boston area. Come to find out that the genius who programmed the Truecar.com system thought it would be a good idea to detect where you were "physically" when you made an inquiry and have the local car dealers call you.
After about a month I got that problem fixed, and tried again. Ok, so I'm forgiving.
The next time I found that the car delears in Tampa, Fl were not serious about the "price guarantee". They just wanted my to have my e-mail address, so they could fill my mail box up with advertisements.
I approached several of the dealerships with my price guarantee, and they all polite, but were not intending on meeting any kind of pricing agreement.
This is a joke! Don't waste your time.
When you double check the listing against the dealers' own websites the prices are exactly the same, and a lot of the cars you find have been sold long ago. Just a waste of time for me!
I've spent more than 8 months completing research on buying a car. I used the American Express car buying program which is facilitated by Truecar. I generated the certificates for Nissan, Subaru, and Honda. The Nissan had 3 dealerships and via email, none of them appeared to understand the program. One of them called me and thought I had a loan from American Express (NOT!). Then Autobarn Subaru emailed me. I asked about info for two cars in transit. The staff told me via email she would find out the pricing. That was a huge red flag. I already had my certificate. I emailed her back and told her I already had the pricing from the certificate and if she didn't understand the program, to please get me a salesperson who did. Well . . . I got a call from their manager who proceeded to argue with me over the phone about the program. She said she didn't know anything about a certificate. I told her I generated a certificate and she should have a copy of it. She then found the certificate and I asked her if she had it, and she confirmed she did. Then she argued with me about the destination fee. American Express/Truecar price includes the destination fee. It is on the certificate. She continued to call argue with me and then I said she was wasting my time and I hung up on her. She called me back about 5 minutes later!!! She "apologized" for the misunderstanding and then proceeded to argue with me again about the destination fee. I finally told her she was wasting my time since she didn't understand the program and told her to not call me again.
Thankfully, we were able to find a Honda dealer who did understand the program and gave us a fair price on a Honda CRV with no added destination fee or doc fee. We paid for the price of the car, title, registration, license, and tax. I was upfront about the terms I wanted and they agreed.
This program works well if you give the dealers boundaries and tell them directly what your terms are. If they can't meet the terms, then walk away. You have the power to walk away ( or hang up the phone).
Not only was I well informed about base pricing and convenience pkgs when negotiating my new lease on a 2013 GMC Terrain, because of the little icons that appear above some dealerships names, I was able to receive free oil changes for the life of the 39 month lease. I also knew the value of my trade in and received an extra $500 because I could show what a vehicle of the same condition is worth. I will definitely use their service again in the future.
NOT Hassle Free Car Buying, just another way for sleazy dealers to get in the door and then play games
There are so many caveats to the Guarantee Savings claims that gives dealer outs. This is no more hassle free buying than it is going to the dealership and negotiation on your own. Called the Jenkins Hyundai dealership in Leesburg twice to confirm price, options and the that they actually had the car before making the hour trip to their dealership. Once I already the shenanigans started. They just sold the car, we can get you another vehicle but it will cost $1500 more than the so called guarantee savings certificate price etc. This service is just another way for sleazy dealer to get you in the door so that they can play their games.
Truecar.com is nothing but a sales lead generator for ALL dealerships that sign up with them. There is nothing "preferred" about them.