TrueCar Reviews

TrueCar
Based on 134  Reviews



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About TrueCar

TrueCar.com is the online home of TrueCar, an online service who says their goal is to provide consumers with access to price transparency and upfront pricing on new and used automobiles. 

How Does It Work?

As most people who have ever purchased a new or used car are aware, there is always the ability to negotiate price of the car you are trying to buy, to at least some degree. Some prices are negotiated by trading in your old car, and some prices are negotiated simply by haggling over the price. 

The goal of TrueCar is to help people who are planning on purchasing a new or used car see the prices that people in their local area are paying for that exact same make, model, and year of car, so they can use this information in their price negotiation. 

Their website claims that they have created “an intelligent, data-driven online platform” that is powered by proprietary data and analytics – meaning that they are the only platform that has access to these data and analytics – in order to transform the car buying experience for their customers. 

If you become a registered user of TrueCar, their website says that you can take this information to one of their registered dealers and present it as a “Guaranteed Savings Certificate” which can be applied to the price of the car you have chosen. The website says that TrueCar and their certificates save the average user $3,279 off the cost of a car. 

And though customers may think this seems like a service that would upset car dealerships, TrueCar says this isn’t the case. Their service lets them point informed, committed buyers in the direction of dealerships that they have partnered with, making it a mutually beneficially relationship. 

Cost/Price Plans

At this time TrueCar does not charge their customers any fees for their service. Instead, they are able to collect fees from the Certified Dealers who are connected with their service, and in some cases they also receive fees from automobile manufacturers and third-party service providers. 

Refund Policy

Because this company does not charge their customers any fees for their service, they also do not provide a Refund Policy for their customers at this time. They do accept fees from the dealerships they partner with, but these dealerships will need to speak with their account representative in order to have their situation addressed.  

Customer Service Contact Info

Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 888-878-3227, by email at [email protected], or by submitting them directly to their website through their Contact Us link.

Reputation

The reality of TrueCar appears to be very mixed. Looking for general reviews online actually shows quite a few negative reviews, but customers who take the time to read through them will see that nearly half of these negative reviews are from people who have never actually used TrueCar, but who believe they can explain why it is a scam anyway. 

Once these reviews are filtered away, however, there are still a significant number of people who claim to have had poor experiences when trying to use TrueCar information to purchase a new car. Some customers claim that they offered a lower price than TrueCar suggested right at the beginning of the negotiation, meaning that if they would have begun the negotiation with the TrueCar information they actually would have paid more money for their car. 

Other customers have said that the information they found on this website was simply wrong or out of date or that the dealerships they were pointed toward actually wouldn’t honor the price discount that TrueCar said they would. 

However, there are many other customers who have said that the TrueCar information truly helped them in their negotiation and made a difference to their car buying experience. The bottom line appears to be that since this service is free, customers should treat it as one of many resources they can use to buy their new car; not the only resource.   

Competitors and Alternatives?

There are many other websites which try to assist customers with their purchase of used and new cars, including Consumer Reports and Edmunds.com, so customers who are looking for different or additional information to what they find on TrueCar will be able to find other sources. 

If you have any experience with this company or their products, please leave your TrueCar reviews below.

134 ‘TrueCar’ Reviews
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1 Review

marketing scam



May15, 2014

I was willing to travel a 4 hour distance to find the vehicle & features
I sought with competitive pricing. Since I had the numbers of dealer cost, dealer invoice, & MSRP from a Consumer Reports print out, a dealer made contact with me after I entered my information to TrueCare.com. I was quoted an 'out-the-door' final price that seemed outstanding, in fact, below dealer cost which made me suspicious. Think about it, if that was the offered price why would it not be offered outside of a buying program? Before traveling to the dealership I requested that the internet manager approve the given quote for the same vehicle. The manager's revised quote was over
$ 1000 higher!! I phoned TrueCar.com and they said that the dealer
determines the price and it is only good for 3 days. This is nonsense! Car buying advice: Any quote you receive should specifically reference the vehicle you wish to purchase with an out the door final price signed by a sales manager WITH some understanding of purchase date. Any dealership that changes their quote so radically after offering a below the market price, I just do not do business with & neither should you!

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September 26, 2014

You can always do better on your own. Call the dealer and ask for the internet salesperson. Show them pricing from the internet, Autotrader is a good source. Get a price via email. Then see who has the best deal, if they jack you around then leave! These people are scum bags and do not deserve any respect. Treat them as the dirt they are!!!

September 27, 2014

Wow. Dealers are scum bags now too? Do you hate the entire world Griffy?

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1 Review

TrueCar.... Not so true



April28, 2014

This website is informative to a degree. You can build your desired vehicle. But, it will not be a exact match. It still comes down to making sure you're getting the vehicle you want. With the desired options. A reputable dealer will show you the invoice. And price it out accordingly. I have found. It's still easier. To visit a dealership. Look at the inventory. Find what you like. Test drive and get a price. TrueCar is a service. Getting paid. To get you into the dealership of your desired vehicle. Buying a car. The old way still works. I found this service to be frustrating. I received e-mails from multiple dealers. But I found myself. Still going to the dealer. So I could look, and drive the make and model of the car I wanted. If you're nervous about buying a car. Take someone with you. A second set of eyes and ears always helps.

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September 26, 2014

Build your desired car on MSN.com and go to autos. This will give you a starting point. Go to some of the internet sites to get some pricing in your area. Do not be afraid to go in a 100 mile radius. Autotrader and car.com are good sites. Also Kelly Blue book is another. True car is crap. Worst advice ever

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1 Review

rip of dearer



April6, 2014

true car sent me me to a Hyundai dealer in riverside ca.they are rip off dealer.they change price add things to car you don't want plus add things to your contract with out telling you.i was there five hrs what a waste of time also tryed to steal my trade in by $2600.00.i called true car they didn't seem to care.i aslo called Hyundai they didn't care.

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July 16, 2014

Gotta stick with the Costco Auto Program, I just did and it was easy and I saved!

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1 Review

Not like it says



March30, 2014

Logged into website, putting my vehicle order together, and my home phone rings (before I was even finished). It was a stealer calling me. I advised I will contact when I am done. Got my certificate, and then got an email from the dealer. Dealer was 7K over certificate. I inquired as to why such a difference, and the reply was that Truecar is only an estimate. I tossed the certificate and told the dealer to not call or email me anymore.

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July 16, 2014

Gotta stick with the Costco Auto Program, I just did and it was easy and I saved!

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Worked And Here's Why



March7, 2014

I used the site to get an understanding of the drops that had been taken from MSRP. In VA, and that's the only state I've ever bought in, you can't get out of a few charges in addition to the car's final price. Perhaps if consumers knew the state tax rate, the average processing fee for dealers in their given area, and the freight on a car, it would give them a more reasonable expectation. This site is great for getting a good idea of the "CAR" price you want to target. I've never seen a quote where the CAR price was the singular cost of purchase.

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April 23, 2014

No one is talking about sales tax. Transportation charges and dealer fees and document fees are all profit. You sound just like a dealership employee?

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Truecar, hardly "true"



January24, 2014

So I go to the website, first looking for a Chevy "Spark", aside from the radio ad saying one can expect an adv. of 10% savings, on a new car purchase, the truecar website says I can expect to realize an adv. savings of $71 on the purchase of a new "Spark". Since dealer fees range widely there is no savings at all. Then I decided to see about a new Chevy "Spark" EV { the all electric version}, and the Truecar website tells me how much others have paid at 3 local Chevy dealers which was about $27, 050.00, however Chevrolet does NOT sell the "Spark" EV outside of CA, and OR, and I live in Florida, so the prices of sold "Spark" EV's in my local area are a simple fabrication.

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1 Review

What a joke



January23, 2014

All true car is, is a middle man. There is absolutely no reason why you can not walk into a car dealership and ask your sales representative for an invoice on the vehicle you are interested in. Yes that is at ANY reputable dealership! True car tacks on a charge to your vehicle for providing an ESTIMATED invoice price to the vehicle CLOSEST to the one you specified you were interested in on their site. Nothing is exact on Tru car. That is one of the many reasons they are being sued !! Google it if you don't believe me. Instead of paying to be misinformed and scamed, just go in and ask for the information you seek upfront at your preferred local dealer.

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April 16, 2014

I used True Car and had not problems. The Dealer I went to honored another dealers quote which was more than theirs.

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1 Review

Dealers pay TrueCar



January17, 2014

TrueCar charges the dealer $325 everytime the dealer sells a lead provided by TrueCar. Guess who really pays, we do! It's part of the cost of the car. You are better off negotiating directly with the dealer. You will most likely pay less because the dealer cost will be less the fee they pay TrueCar

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