The Healthy Back Institute Reviews

The Healthy Back Institute website provides resources and a variety of nutritional supplements, information products, and heating pads that deal with the issue of back pain.

How Does It Work?

According to the website, doctors and physical therapists only treat the symptoms of back problems without addressing the root cause.

However, pain is your body’s way of telling you that something is wrong underneath the pain, and should be fixed.

Healthy Back Institute materials argue that there are two different types of back pain that people experience.

  • Tissue pain  -   indicating a problem with muscles, tendons, ligaments, or other connective tissues

  • Nerve pain  -  presents as a burning, tingling, sharp, shooting, electrical, or numb sensation


The 7 Day Back Pain Cure claims to show you how to figure out what is causing the underlying condition that is resulting in your back pain and then they will explain to you how you can fix it using a combination of diet and lifestyle.  


The Healthy Back Institute receives mixed to negative customer reviews, both on Reviewopedia and other review websites.

Customer complaints range from the lack of quality of the 'experts' whose advice is being quoted in their books, to the potentially more concerning complaints about their lack of business ethics.

Customers complain that they ordered their 'free' book and then began receiving monthly charges toward products on which they never authorized charges.  

The Healthy Back Institute has an A- from the BBB, but with a customer rating of just 1.76 / 5stars from over 30 customer reviews.

The company has also received 31 customer complaints in the last 12 months, and 62 complaints in the last 3 years.

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-216-4908 or by submitting them to their website through the Email Us link.  


Refund Policy

Products and items currently sold through The Healthy Back Institute website are backed by a variety of Refund Policies depending on the type of product you have purchased. 

However, The 7 Day Back Pain Cure book is non-refundable at this time, as are the products sold with it, which customers might want to consider when decided whether to purchase the additional audio version.  

Competitors and Alternatives?

Books, programs, and guides to relieving pain and various other medical conditions using natural means, home exercises, and other methods that don’t require professional physical therapy or prescription drugs have become very popular.

Some options that we have reviewed previously include Logical Health Alternatives by Dr. Fred Pescatore and Natural Health Response for conditions like diabetes & arthritis.

If you have any experience with The Healthy Back Institute or their products, please leave reviews below.

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The Healthy Back Institute Customer Reviews

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Heal’n’Soothe works for me. I no longer take big Pharma products. I just wish Medicare would recognize this product and help pay for it!
April 25, 2024
I have been using Heal’n’ Soothe by LivingWell for several years after trial bottle helped with my pain after using for just 3 days. I have suspended my subscription for a month a couple of times because I missed doses and wanted to keep product from losing effectiveness. No problems.

Scammers for Sure! STAY AWAY.
March 2, 2023
I cancelled my order as soon as I got the confirming email since there was product on the invoice I didn't order. Very sneaky of them. I also called my Bank and they froze the payment request and opened up a Fraud complaint against them. If they try to bill me again, the charge will be blocked.

Melody September 14, 2023

I keep receiving the goods despite my cancellation and they continue to bill me. I ended up on the fraud list of my credit card company as I deducted the amount from my payment. Be very careful.

HealthyBack Institute October 05, 2023

Call 800-216-4908 and they can make sure that the subscription is canceled and refund any additional charges if it was supposed to get canceled and was not.

Free sample trap to gain your charge information.
December 28, 2022
Trap! Business model is to charge you product until you are able to cancel. They are unconcerned in the product works for your condition. Pity I could not give less than 1 or a negative star.

Scam business
December 7, 2022

I won't give even 1 star because I told them I did not want anything from them. I called them again even though I already called them to cancel everything and I'm still being charged and another thing came in the mail.

Beware this company is a Fraudulent scammer!
October 28, 2022

BUYER BEWARE! I would give this company a 0 review if possible. They took me for $280.66 of there so called pain relief program. I have serious Degenerative Disc Disease in my lumber area. So I wanted to try anything that would prevent me from having back surgery since I know others who did have surgery and came out worse off.

I tried their free one bottle offer and ordered 3 other products from them totaling $280.66. I then returned all unused products for a refund to my VISA card. I have UPS proof that the items were returned on 10/18/22. My money was never refunded and they tell me that they did not receive the product back as of 10/26/22.

This company is Defiantly fraudulent and I will do all I can to report them to BBB, my credit card co. and the attorney generals office.

October 6, 2022


Rip Off Company. Beware
September 27, 2022

Rip-OFF warning

These jokers scammed me. I don't have back pain but these jerks have my credit card (which I now have to delete) They put through the phony order and charged my card. I was able to cancel it however, they must own other corrupt sites because this has happened before. they must have bought my info on the dark web and they use it.

Unauthorised draw for 50dols
June 15, 2020
Not happy keep away.

January 14, 2019
I take both of these products. I went to a 9-10 rating of pain in the morning in my back and knees, to a 0-2 at the most. I had a rep work directly with me to increase the dose for a limited time (2 weeks) and that really helped. She calls me back and checks on me. I have worked with customer service and they have always corrected any issues. More than pleased. I do not work for the company and if you have any questions, email me at [email protected].

JenniferJones October 11, 2019

How much did you pay to have a coach work with you? I only order the trial offer of the "Heal-n-Soothe" and the Supper Joint Support" and No One has contacted me to even see if I am taking them yet, and I haven't due to the fact that I broke my foot and don't want to combine the supplements. However I was billed $49.99 today for more products. I'm a bit concerned about this company.

Georgehadji Georgiou June 15, 2020

Same here. Did not order or authorise any transaction yet was billed 49.99

For real or Not?
October 23, 2018

Only 3 stars because I have not tried it yet.

Im surprised - only 3 reviews?

Two "against" and one "for", which sounds like it was written by the company. ???

Darn it - there are a LOT of people suffering with arthritis pain - including myself. I just wish we could know who - what company- what product is trustworthy and if it REALLY gives pain relief.

Heal and soothe pill
October 15, 2018

makes me "hyper" plus, I ordered one bottle quite a few months ago tried to cancel my order, and they keep sending them to me...and charging to my credit card...(expensive to return the bottle, plus insurance to return..) No way, again..

I've never had any problems with this company
May 31, 2018
I purchase Heal and Soothe and Super Joint Support for my arthritis pain.. You Vann try it for free. Try it out! The costumer service is superb. For example,I originally received the free bottle of Heal and Soothe ads it enrolls you into a monthly program in which you receive one bottle of Heal and Soothe a month. You can cancel at any time. You can also pause your program at anytime. Then,sometimes they offer special rates on Heal and Soothe if you buy a certain amount of bottles. Shipping is free on most orders except for the initial free bottle. I personally recommend this product for your arthritis pain.

TerryHolladay March 08, 2022

This company loves to contribute charging your credit card even when you don't order their product

TerryHolladay March 08, 2022

Continue charging credit cards

Leonie July 15, 2022

I have the same problem, this company keeps charging my credit card too and I have not authorised them to do so. Not happy all. How can I contact you please???I do not authorise you to continue to charge my account!

unethical practice
October 17, 2016

This company's terms and conditions are not clear, and therefore questionable. They in effect stole my money.

A little yellow box that does not need to be read or ticked does not constitute agreeing to the terms and conditions. I do not remember it being on the website that they later sent to me, but am pretty sure that I would not agree to accepting a newsletter at 19.95 each.

This company looked reputable, and I trusted their free offer of a book to see if they could help me. I should have been more wary, and now have lost $60. I sent their products back, unopened, but they will not refund them.

A business with such unethical practices is unlikely to care about my health, I would say..

BobWood September 05, 2022

I've found that reporting such incidents to the fraud department of my bank or credit card company will result in any charges being reversed and credited back to my account.