SSENSE is an international online retailer that aims to offer high quality, designer fashion for both men and women from more than 200 different well known and well respected brand names.
How Does SSENSE Work?
According to their website, since they were established SSENSE.com has become well known and well liked for the wide selection of brand name designer fashions they offer their customers, including selections from Saint-Laurent, Givenchy, Valentino, Giuseppe Zanotti, Alexander McQueen, Balmain and many more.
The website also promises that it is an authorized dealer of all the designer fashions that are sold through their website, and as such each item is guaranteed to be authentic, and some items will even include the designer’s own proof of authenticity.
The products on their website are broken down into fashion for Men or Women, and then by category like Accessories, Bags, Clothing, Shoes, and also by a long list of available designers. When you’ve chosen the necessary categories, the website also allows you to filter your searches by price or by the newest arrivals.
This company sells a wide variety of products making it difficult to quote a single price range for the items you will find here; that being said, as a website that specializes in authentic designer pieces, the products you will find here will often be in the hundreds and even thousands of dollars.
Though SSENSE.com says they do not offer coupons or discount codes for the products on their websites, they do say that they offer their customers seasonal sales. In order to keep informed about these sales, they ask that customers sign up for their free newsletter.
In addition, their company does have a price adjustment policy, which states that if you purchased an item from their website up to 14 days before it goes on sale, you can contact their Customer Service team to ask that your purchase price be refunded to match that of the new sale price.
If you have purchased a product you are unhappy with and wish to return it for a refund you must first contact their Customer Service department in order to have your return authorized. You can do this by going into your account and using your Order History page to request an authorization number within 14 days of delivery.
Merchandise you return must not be worn, altered, or washed, it must be in its original condition with its original tags. Footwear must be in its original condition box. Merchandise which has been damaged will not be accepted for return.
Your return authorization number must be written clearly on the outside of the package when it is shipped. Unfortunately underwear, swimwear, and any item marked final sale will not be accepted for return.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 877-637-6002 or by submitting them directly to their website through the Contact Us link.
Unfortunately it appears that this company doesn’t have the best reviews from their customers at this time. Their complaints appear to be almost all related to poor experiences with their Customer Service team, as well as issues with this company’s lack of an exchange policy and their return policy.
Most of the negative reviews detail situations where a customer needed to return or exchange an item and found Customer Service to not only be not helpful, but to actually complicate the process, making the situation far worse.
It is likely that the angry customers of this company are motivated to be so outspoken because this company is not selling $20 purchases and discount shoes, but rather promises authentic, high quality designer goods which can cost thousands of dollars – the type of products that often come with excellent warranties and protections for their customers.
This does not appear to be the case with items purchased through SSENSE.com.
Competitors and Alternatives?
While there are not as many websites for high quality luxury and designer goods as there are for websites which promise high quality affordable goods, there are many different websites that offer these kinds of goods, outside of the original designer websites.
If you have any experience with SSENSE or their products, please leave your reviews below.
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