Smile Direct Club Reviews
Smile Direct Club is a company that markets a brand of wearable teeth aligners using their proprietary Smart Sculpt and Comfort Sense technologies, as well as providing telehealth services such as doctor video chats and treatment notifications through their app.
How Does It Work?
According to their website, the creators of Smile Direct Club believed that everyone deserved a beautiful smile, which hasn’t always been possible when traditionally the cost of correcting your teeth could easily break your bank account.
But Smile Direct Club realized that the recent innovations in 3D printing and telehealth could completely change the invisible aligner market.
To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointments. Instead, once their customers complete an initial evaluation with a licensed professional that clears them for this treatment, they will never need to visit a dentist again.
All aligners will be made off of the at home dental impressions. Because this system isn’t immediately overseen by a doctor, it is only appropriate for people who need minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction.
Depending on your particular issues, your treatment may take between three and ten months.
The ultimate goal of Smile Direct Club is to make sure that their system is affordable for almost any budget. To do this, they price their initial evaluation at just $95 to see if you are a good candidate for their system.
If you're, their full treatment plan is priced at $1500, no matter what the specifics of your treatment are. They say that their customers are really paying for an outcome, not for the specific treatment they are receiving.
Finally, at the end of all treatments you will need to purchase a retainer to maintain your new smile, which they sell for $99.
This company also offers their customers a payment plan, saying that their SmilePay feature asks customers to pay $299 up front and then $99 per month, and this plan requires no credit check and charges no interest.
This company actually does provide their customers with a surprisingly good Refund Policy, given the nature of their products. Any customer who goes through the $95 dollar evaluation and is determined to not be a suitable match for their invisible aligner system will be refunded their evaluation fee.
However, it is important to note that this is only an option for those who do the evaluation – customers who do not show up to the evaluation or who cancel less than 24 hours beforehand will not be refunded their fee.
In addition, if you are currently a member and you decide to for any reason to cancel your service, you can return any unused Invisible Aligners and you will be prorated a refund of the cost of any remaining, unused aligners left from your total purchase price.
However, all shipping charges are still the responsibility of the customer.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-848-7566, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
This company seems to have mixed reviews at this time, but generally it seems as though this system is pretty well liked.
That being said, customers can tell from the provided Before and After photos on the Smile Direct Club website that these aligners are genuinely intended to fix the smallest of problems when it comes to tooth alignment.
Many of the reviews stated that they were good for people who had traditional braces as a child but had since stopped wearing a retainer and had experienced some slight movement.
Other people said that they had been told their whole lives that they did not need braces but they never felt fully comfortable with their smile until after this product. If you have a more significantly noticeable problem, you will need to speak to a professional.
Competitors and Alternatives?
As discussed on the Smile Direct Club website, there are many other alternatives for people who either don’t want to use this system or who aren’t good candidates for it, including traditional braces or the original Invisalign system.
Customers may want to speak to their dentist about the best options for them before committing to any specific option.
If you have any experience with Smile Direct Club or their products, please leave your reviews below.
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Smile Direct Club Customer Reviews
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Buyer Be aware, do not purchase with this company, they have many issues especially with creating and shipping your aligners. In addition the SDC reps that answer the support line are horrible, they are rude and try to shift the blame on the customer for their mistakes. Save your money and go with a professional dentist or invisalign.
I came into Smile Direct Club in Farmington Hills, MI. March of 2022. I was told the work was little so it would be an easy fix. My work was to take 3 months. Here it is November 2022 and I've had to come back THREE times now. Each time I'm told the last person I talked with NO LONGER works for the company (How Convenient). Now on my 3rd touch up I'm told my teeth cannot be fixed right. After a $1,800.00 bill Smile Direct doesn't know what they are doing. To top it all Crystal out of the Farmington Hills MI. office. Talks to me as if I am in the wrong for the company stringing me along for months.
I will not have to file with the BBB (Better Business Bureau) just to get a refund. For the bad Customer Service and work done to me.
Save your money!
Biggest waste of my money. I chose to try this because I only had one slightly turned tooth that I was unhappy with. After many months (full length of treatment) I have never been seen by a doctor, had anyone call to check in with me, and still have one slightly turned tooth that I’m unhappy with.
I reached out to cust. svc multiple times to inquire as to how this could be the end when I see no results. No answer. No response to email. No call. Silence. Of course they still collect payments monthly, and I now have to look for another place to get braces and shell out this huge amount of money yet again. Very displeased.
Don't Do It!
This company is horrible and its been 2 years now fighting for my last set and it is NEVER going to happen. They are awful, spend your time and money somewhere else. I called dozens of times and wasted a ton of time.
I spent months sending an impression kit and taking 3 rounds of photos for a set that was offered when I paid my account in full. They never made good on it.
The quality is very shotty and you will need to file every set with a nail file so it doesn't eat up your mouth.
My teeth are not right either, 2 are uneven at the front and sit in front of the others next to them on the bottom.
Worst customer service in the world
This company is the absolute worst to deal with when it comes to customer service. I have been trying to get a solution to a problem for FIVE MONTHS. I call, text, email, fill out the contact form on the website, do the online chat, and get zero response.
On the rare times I actually reach an actual person, I get told that they will pass my request to someone and they will reach out to me. I scheduled a phone call appointment for today in order to cancel the service.
Apparently I need to cut up the aligners so I have to speak with someone to find out how to cancel. I waited for two hours and nothing, and I even confirmed the time earlier in the day. I have been charged $88.89 a month and have not been able to use the aligners at ALL. I am beyond frustrated and furious, and am about to take legal action.
I absolutely urge anyone looking into this service to look somewhere else. This place is unbelievable.
Stay Away From Smile Direct
Smile Direct is a scam. The 4 month plan you wear aligners all the time. The 10 month plan you wear them while you sleep.
I paid over $3,000 for the 10 month plan. I also paid extra for a retainer. I did everything as instructed. I wore the aligners at night and while I slept. I changed aligners each week.
My teeth hurt constantly, but I was told that was natural. After 4 months, I discovered I was out of aligners. I contacted Smile Direct and was told the dentist/orthodontist who made my aligners determined that my teeth wouldn't allow for the part time ten month schedule, so they went ahead and sent me the full-time four month schedule.
But they never told me or asked if I was ok with the full-time (i was not which is why I chose the part-time). The reason my teeth hurt all the time is because I wasn't wearing the aligners all the time because SD never alerted me that they sent the full-time.
They also never sent the retainer. Now my teeth look worse than before and three of them (including the two upper front teeth) have chipped due to the mess SD made. I asked for a refund and was given a $100 credit.
Now I'm looking at $12,000 for orthodontic work to stop the pain, partially straighten my teeth and repair three chipped teeth. Stay away from Smile Direct.
Unprofessional and sloppy
Do not purchase from them. Demanding a bank card during Covid is illegal. Dropping the ball constantly and then after screwing it up twice wanting me to pay for another set that was offered when I paid the account in full. Basically ruined my experience of finally getting my teeth fixed and they still aren’t right.
4 months turned into 2 year treatment plan
At first I was excited about the results. I only needed to wear the liners for 4 months. After 4 months my middle gap was gone, however I noticed that I had a larger side space.
No problem they said, just wear the second for 3 months. 3 months went by and now the center gap had opened back up and the spaces are now shared between the middle and side.
So for the 3rd time, I had a new set fitted. Just finished the 3rd set and yep the spaces are still there. So now I am headed back in for a 4th time.
I asked them for a refund and they said there is no way to predict how long it will take each person. But it has been a year and a half for a 4 month treatment plan and it's still going. This will be my last time, I will demand a refund.
Auto subscription to replacement retainers
Do Not Use Smile Direct!
Don’t waste your money
Don’t waste your money. I purchased this and followed directions and took pics of before an no change.
Spoke to dentist and said he did not recommend. My dentist is going to this himself that won’t damage gums or teeth.
Alignment and care
The worst service imaginable
This company is a nightmare to work with. DON'T DO IT!!! They told me I would have straight teeth in 9 months... yet here I am 19 months later and I still don't have straight teeth!!!
The "touch ups" are necessary because they don't get it right the first time. I've had 3. Each time it's 4-6 weeks to get the next set of aligners...further delaying the process. I just called them because I had my 3D scan 6 weeks ago and still don't have my new aligners.
THEY DIDN'T PUT THE ORDER IN UNTIL TODAY! then they had the nerve to tell me I have to wait another 4-5 weeks for the aligners because they are unable to expedite them. The customer service team is separate from the people in the kiosks and is separate from the manufacturer... they don't have a way to call each other!!!!
It is the most disorganized company on the planet. To add insult to injury, they read from scripts! They don't listen to what you have to say, they just parrot it back and tell you they can't help you and then ask "how else can I make you smile today?" Seriously??? They don't make you smile at all! SAVE YOURSELF TIME, MONEY AND AGGRAVATION.
Customer service is garbage
They won’t call back to send replacement aligners.
Do not, I repeat Do not waste your money
I've been working with smile direct since Sept of 2019. Yes, you heard that right, 2019. While the website says 6 months, I've had multiple multiple multiple retreatments and the customer service is always awful. Just today I followed up b/c I sent in new impressions for a retreatment a month ago.
The bot (or maybe person) told me that my impressions didn't work, and I needed to resubmit. I'm like....it's been a month and I was NEVER notified that they weren't accepted. I get having to do more than 1 treatment, but I've been at this for two years, and feel like there is an issue everytime I complete a program. Do not recommend.