Smile Direct Club Reviews

Smile Direct Club Customer Reviews

  • Sort Reviews By:

Horrible customer service
August 11, 2017
I have never delt with a company so unprofessional. They are always nice when you talk to them, but nobody cares. You just get the "sorry for the inconvenience" line every time. I am a person with a lot of patience but this is getting really ridiculous. Every month it seems, I have to call them about an issue. My aligners aren't here / They never shipped /Or whatever else may be wrong. I once had to call every day for a week to get an answer. They will tell you that they will take care of it but nothing will happen. I ordered a replacement for a cracked aligner and now two months later never received it. I just called the other day since I did not receive my aligners this month, and today I got the same month in the mail that I'm currently wearing. Try to steer clear of this company if you wish to fix your teeth. I would've rather paid the extra and done Invisalign.