Smile Direct Club Reviews

Smile Direct Club
Based on 20  Reviews



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About Smile Direct Club

Smile Direct Club, found online at SmileDirectClub.com, is a company that provides their customers with everything they need to make their bodies a top priority and to maximize their lives to their full potential. 

How Does It Work?

According to their website, the creators of Smile Direct Club believed that everyone deserved a beautiful smile, which hasn’t always been possible when traditionally the cost of correcting your teeth could easily break your bank account. But Smile Direct Club realized that the recent innovations in 3D printing and telehealth could completely change the invisible aligner market. 

To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointments. Instead, once their customers complete an initial evaluation with a licensed professional that clears them for this treatment, they will never need to visit a dentist again. All aligners will be made off of the at home dental impressions.

Because this system isn’t immediately overseen by a doctor, it is only appropriate for people who need minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Depending on your particular issues, your treatment may take between three and ten months. 

Cost/Price Plans

The ultimate goal of Smile Direct Club is to make sure that their system is affordable for almost any budget. To do this, they price their initial evaluation at just $95 to see if you are a good candidate for their system. If you are, their full treatment plan is priced at $1500, no matter what the specifics of your treatment are. They say that their customers are really paying for an outcome, not for the specific treatment they are receiving. Finally, at the end of all treatments you will need to purchase a retainer to maintain your new smile, which they sell for $99.

This company also offers their customers a payment plan, saying that their SmilePay feature asks customers to pay $299 up front and then $99 per month, and this plan requires no credit check and charges no interest.  

Refund Policy

This company actually does provide their customers with a surprisingly good Refund Policy, given the nature of their products. Any customer who goes through the $95 dollar evaluation and is determined to not be a suitable match for their invisible aligner system will be refunded their evaluation fee. However, it is important to note that this is only an option for those who do the evaluation – customers who do not show up to the evaluation or who cancel less than 24 hours beforehand will not be refunded their fee.

In addition, if you are currently a member and you decide to for any reason to cancel your service, you can return any unused Invisible Aligners and you will be prorated a refund of the cost of any remaining, unused aligners left from your total purchase price. However, all shipping charges are still the responsibility of the customer.  

Customer Service Contact Info

Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-848-7566, by email at [email protected], or by submitting them directly to their website through their Contact Us link.

Reputation

This company seems to have mixed reviews at this time, but generally it seems as though this system is pretty well liked. That being said, customers can tell from the provided Before and After photos on the Smile Direct Club website that these aligners are genuinely intended to fix the smallest of problems when it comes to tooth alignment. 

Many of the reviews stated that they were good for people who had traditional braces as a child but had since stopped wearing a retainer and had experienced some slight movement. Other people said that they had been told their whole lives that they did not need braces but they never felt fully comfortable with their smile until after this product. If you have a more significantly noticeable problem, you will need to speak to a professional. 

Competitors and Alternatives?

As discussed on the Smile Direct Club website, there are many other alternatives for people who either don’t want to use this system or who aren’t good candidates for it, including traditional braces or the original Invisilign system. Customers may want to speak to their dentist about the best options for them before committing to any specific option. 

If you have any experience with this company or their products, please leave your Smile Direct Club reviews below.

20 ‘Smile Direct Club’ Reviews
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Poor customer service



January21, 2019

It's been six weeks since I contacted SmileDirect for a replacement aligner. I have called three times, emailed three times and also sent a FB message. I get the runaround every time. "I will reach out to the lab. You'll hear something in 24-48 hours" or "three to five business days." What started out to be a decent "journey" (as they call it) is now a nightmare. I would recommend going to an orthodontist who will provide the service one would expect.

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ripoff



December27, 2018

After six months of use and $2,000.oo out of pocket, I have nothing. Things looked good for the first four months but the last two were terrible. At the end of treatment my teeth would not mesh and I was not able to bite with front teeth nor chew with the molars. After contacting customer service via e-mail, I received this response - We are sorry you are not happy with your new smile, would you be interested in trying another impression and more aligners? They messed my teeth up and wanted to sell me more of the same to correct their problem. Save your money and look somewhere else.

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Not Worth It!



April2, 2018

First of all, they will tell you that you are a candidate to lure you in. I do not have as hard case as some of the people, but because of the premolar, my front teeth will never be straight.
"Teeth are constantly wanting to shift, so yes, when you have the aligners out, your teeth will move back to where they previously were because they have not settled. " - per there email.
I will have to wear retainer till the rest of my life at night. SO till the rest of my life I will pay 99.00 dollars to renew that retainer. Not bad?! Right!
"Once you are done with treatment, you will be able to order retainers. The retainers will settle your teeth so they will not move. You will only wear the retainers at night, however, you will have to wear them for the rest of your life if you do not want your teeth to shift back. This is vital in any treatment that moves teeth, including the traditional orthodontic appliances. " NO ONE told me this before the treatment! Which I believe, is a scam!
They work only with your front teeth: from K9 to K9. They call it "desired U shape" which will cost me 99.00 every time when I will decide to renew my retainer. And again, no one told me about it.

It is a trap. DO NOT GO WITH THIS METHOD. It does not help, you will be stuck with it, and and the end you will pay even more than those regular braces. It will NOT give you a desired result, because the smile it is NOT only about the look, it is also about your health.

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August 20, 2018

Even people who have had traditional braces or invisalign need to wear retainers for the rest of their lives. Teeth shift-- regardless of the straightening method used.

August 20, 2018

FYI; Retainers must be used after ALL teeth straightening programs- including traditional braces and Invisalign, as teeth have a tendency to shift , regardless of mechanism used to straighten them.

September 10, 2018

Yeah, I heard from tons of people who did normal braces and all said "I didn't wear my retainers and my teeth moved back." Duh.

September 10, 2018

When I was waiting for my aligners from SDC I had dozens of people tell me that they did braces (normal) and didn't wear their retainers so their teeth were crooked again. Of course you have to wear retainers, and of course you have to get new ones over time. Seriously? Duh.

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Horrible customer service



August11, 2017

I have never delt with a company so unprofessional. They are always nice when you talk to them, but nobody cares. You just get the "sorry for the inconvenience" line every time. I am a person with a lot of patience but this is getting really ridiculous. Every month it seems, I have to call them about an issue. My aligners aren't here / They never shipped /Or whatever else may be wrong. I once had to call every day for a week to get an answer. They will tell you that they will take care of it but nothing will happen. I ordered a replacement for a cracked aligner and now two months later never received it. I just called the other day since I did not receive my aligners this month, and today I got the same month in the mail that I'm currently wearing. Try to steer clear of this company if you wish to fix your teeth. I would've rather paid the extra and done Invisalign.

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