Smile Direct Club Reviews

This company is a nightmare to work with. DON'T DO IT!!! They told me I would have straight teeth in 9 months... yet here I am 19 months later and I still don't have straight teeth!!!

The "touch ups" are necessary because they don't get it right the first time. I've had 3. Each time it's 4-6 weeks to get the next set of aligners...further delaying the process. I just called them because I had my 3D scan 6 weeks ago and still don't have my new aligners.

THEY DIDN'T PUT THE ORDER IN UNTIL TODAY! then they had the nerve to tell me I have to wait another 4-5 weeks for the aligners because they are unable to expedite them. The customer service team is separate from the people in the kiosks and is separate from the manufacturer... they don't have a way to call each other!!!!

It is the most disorganized company on the planet. To add insult to injury, they read from scripts! They don't listen to what you have to say, they just parrot it back and tell you they can't help you and then ask "how else can I make you smile today?" Seriously??? They don't make you smile at all! SAVE YOURSELF TIME, MONEY AND AGGRAVATION.

They won’t call back to send replacement aligners.

I've been working with smile direct since Sept of 2019. Yes, you heard that right, 2019. While the website says 6 months, I've had multiple multiple multiple retreatments and the customer service is always awful. Just today I followed up b/c I sent in new impressions for a retreatment a month ago.

The bot (or maybe person) told me that my impressions didn't work, and I needed to resubmit. I'm like....it's been a month and I was NEVER notified that they weren't accepted. I get having to do more than 1 treatment, but I've been at this for two years, and feel like there is an issue everytime I complete a program. Do not recommend.

I tried using Smile Direct for over a year to straighten one tooth, and they could not accomplish that. I did what everyone does--I went online and looked for other people's opinions and tried to find people with the issue similar to my own. After seeing success, I eagerly spent the money. After a year, there was virtually no progress. In trying to write an honest review, which is what I wanted when I was looking to try the product, I attempted to write my review on a few sites that looked neutral and appeared made to solicate reviews. I found out pretty quickly that Smile Direct setup dummy pages to boost their reviews and forbid negative reviews on all Facebook groups, even with photo evidence. I tried saying that Smile Direct didn't work for me on a Facebook group with before and after photos, and the post was revoked within 2 seconds. There is a site, consumeraffairs.com, in which every link takes you to the SD website to make a purchase. This means they are using manipulative advertising and marketing tactics to lure in people to try the product, as they would see so many people have great experiences. There is literally no neutral party from which to get user reviews of Smile Direct online. It is an unethical practice.

I decided to get rid of my gap. So I took a step by joining the smile direct club to do it . It was a bit painful the first few months. and the first aligner felt like it would not fit. But I wore all the aligners they sent on the box. followed everything they said don't smoke cigarettes, don't drink anything hot, and don't eat with them on. ( I couldn't cause the pain in my teeth, I actually lost weight) then the gap closed. I looked amazing. After all that pain I was finally done. Could not be more wrong. then we get the the retainers where you should only wear at night (the problem was that when i would wake up i had the gap again) so i decided to wear it throughout the day my mouth was always in pain if i took them off longer than 3 hours to put them back in i had to build up courage. For the next year I wore two different sets of aligners, the first one cracked and they replaced it for me free. The second one cracked also so i decided to call in and ask for advice on what i should do about my gap and is it normal to have to wear the retainers all day? They advised me that the only way to fix that is after you do the aligners to go to a dentist for advice on how to get rid of that gap and that aligners are only made to temporarily shift your teeth to where they told you it would shift but you need to do procedures to complete the process. My advice to you is to go through your dentist so they can do both the aligners and procedures that need to be done to give you the smile you really want. The aligners might cost an extra $500 compared to theirs but it's worth it because they will monitor your progress. And I'm sure they will provide financing if needed. but if you are looking to save money this is not the way to go, with the 2k i spenk there for nothing now i have to spend more money for other procedures that i didn't think i would need. my advice is go to your dentist before making a 2k decision to see if it's for you. a box cannot advise you on something that important.

Received aligners 8/2019 that were the wrong fit they belonged to someone else. Smile Direct had me get a re-evaluation 10/2019. I didn't receive he new aligners until 1/2020 those didn't fit as well. I requested a cancellation. Smile Direct would not cancel the order, they gave me the run around. I shipped the aligners back on 3/28 and they still haven't cancelled. I now have a collection agency calling me and can't get through to anyone that can help me at Smile Direct. I keep being told that they are waiting to count my aligners before I can receive a refund.

Received my first aligners within the 3-4 week allotted time. Month 1 Week 1 fit fine. Month 1 week 2 had fitting issues. Was instructed to try Month 1 Week 3/4, didn't fit way too tight. Had to come back for another scan. Second batch of aligners never showed. Called to find out what happened. Was told they lost the second batch. Case manager said their records show a batch to be delivered the next day. I was confused. The next day came and gone, no aligners. Called to cancel my whole subscription. Was given instructions on returning original aligners with a possible refund. Should take 7-10 business days after receiving original aligners. Two weeks passed with no update. I called to find out status. Was told nothing was passed on to Case Managers, they are doing so now. Have to wait another 7-10 business days. This place is a joke!!! Incompetent company, wouldn't recommend!!

After nearly six months of ill fitting aligners, I asked about the length of time I needed to wear the retainers. They had the nerve to tel me for a lifetime! 100 X 2 X 25 = 5,000 on top of 1,895 for the aligners. What a ripoff! And on top of everything my teeth aren't even straight and my side gap is not closed. False advertising!! Can we say BBB complaint.

Could not edit typos, had to resubmit with corrections:

I have 4 teeth that has fallen out as a result of using Smile Direct Club aligners. I've spoken to 3 account rep over an 1 1/2 year period who had me send in cell phone pics of the damage to my teeth. I went to a dentist and had dentist take professional pics to send to them. He told me they could not accept them, and that it must be pics from my cell phone. Really? I took more pics and sent them and they said it didn't fit the format of the templates they sent me. Long story short, they said after reviewing my initial scans, they saw that I had damage before I was approved for the aligners and decided to approve me anyway to help me improve my smile. Here's the kicker, they continued to charge my account even a year after they knew my teeth were broken out and that I had a terrible outcome. I finally had to go to the bank and fill out forms to have them not to be able to charge my account again. They came back and started charging my account again. Which made me have to change my debit card information and put on file that they had no right to withdraw money from my account. I filed a complaint with the Better Business Bureau, and they lied and said it was my fault that the product didn't work because I didn't order the retainers. Why would I order retainers when the aligners resulted in my teeth damage. The saga continues.

I have had the worst experience with this product. My issue was my lower teeth which were slightly crooked. I had no issues with my top teeth. Now my top teeth have two gaps that were never there before. I am awaiting my THIRD set of aligners to fix what their team of "experts" has done. This also include altering my bite overall.....picture this....I can't take a bite from a piece of pizza.....I have to use a knife and fork. Go to an orthodon'tist AVOID THIS COMPANY! Even their customer services is awful! Super sad they jacked my teeth and have zero empathy.

I signed my daughter up in June, paid in full up front. It's a 5 month program. Seemed great at first, the entire kit arrived about 2 weeks after our appointment. Month 2, my daughter lost 1 aligner. According to their website, a replacement aligner is $50 and takes 3-5 weeks to ship. I called to order a replacement aligner and the rep was extremely rude and tried to charge me $100. I kept referring to the website, which he refused to go look at their own FAQ's and he continued to become more and more rude. When I asked to talk to a supervisor, he informed me that the supervisor knew the prices. I had to continue to insist on a supervisor as the rep became more hostile and finally transferred me to a resolution specialist who said yes, a replacement aligner is $50. I called back and ordered the aligner after double checking the month/week that was lost. 10 weeks later, I have not received the aligner. I have called and gone through the facebook customer service and they apologize each time and say they'll email me when the aligners ship. I received an email at the beginning of October guaranteeing the aligner would ship no later than the end of October and here we are in November and guess what? The aligner hasn't shipped. And they acted like they were giving me a bonus when they said as a courtesy for the delay, they were going to give me two weeks more of free aligners, $189 value!. Great, so she can be in aligners even longer? We just want the one we paid for in a timely manner, that you advertised on your website! They did say today that they were refunding me $100 to my credit card for the delay, but again, I just want the aligner that I paid for! I'm beyond frustrated with this company and wish I had never signed up. It's not worth the headache.

I was really excited about getting my aligners and getting my teeth straightened. When I went, everybody was really nice and I was given a lot of information. I say that only because upfront is where they have you sign on the dotted line and get your money and commitment. Once you receive your aligners don’t expect much help from there. I had difficulties uploading my photos of my teeth for them to supposedly be checked. No one ever followed up with me or helped me get the pictures to them, there was no help whatsoever. As far as I know a dentist has never looked at my teeth. They’re OK they straighten the top but not the bottom. I have waited since June for my retainers it’s been one problem after another. The last email I received from them was a promise of three retainers and a refund of my money. They arrived today to find out there was only one retainer in the box. I still have not been issued a refund. So once again somebody lied to me, like they did all the times I called on the phone asking where my retainers were. By the way they took the money the moment I ordered them. Then when I went to use my whitening that came with my retainers there is something very wrong with it! It burned my mouth!! So badly that I couldn’t eat for a week. I thought that must be a fluke I have tried all four tube’s, all four burned my mouth! I’m still having difficulty with the sensitivity and burning in my mouth when I eat food.

I wish I would’ve used in Invisaline the original inventors of invisible aligners. I think SmileDirectClub is the Walmart at teeth straightening. DONT WASTE YOUR TIME AND MONEY

While waiting to receive my 3D custom plan, Smile Direct Club (SDC) sent me a document called "Retail Installment Contract" (i.e. the financial agreement) with my name and initials forged.

From there, I reviewed my credit card account and saw that SDC went ahead and charged the $250 down payment to my account. I got in contact with my credit card company who then proceeded to contact SDC with me on the line.

The SDC rep on the phone tried to make it look like that I signed the document when I visited a SDC location UNTIL I pointed out that the signature was dated days before I even met with that rep.

Needless to say, I am not going with SDC.

I advise anyone who plan to invest money with SDC to carefully review ANY document they may send you.

USPS informed me that new aligners are being shipped out today from the company.

Only took a lot of negative reviews. Hoping that everything works out this time.

I am seeing the results from this self administered dental treatment that is compromising the health of the persons who purchased this on line do it yourself orthodon'tic treatment. It is unsupervised and anyone who is unaware they have periodon'tal or gum disease will cause irreversible harm to their mouth.

I would tell anyone considering this service that this may be a very bad decision.

I have 30 years experience as a provider of Periodon'tal and Preventive Dental care, so I am not saying this off the top of my head.

Sincerely, A. Vandiveer Strait, DDS, FAGD

The company sent me the wrong aligners and are not interested and making it correct. My teeth are still crooked after six months of treatment and they want to start charging me another $99 monthly to send me the correct aligners. Not sure why I have to pay twice as much because they made a mistake.

Horrible service from smile direct. Wouldnt recommend to anyone! I have been waiting on my aligners for 2 months and they say that I wont get then for 3 FULL months. I've already paid my money in full. What a waste! Don't choose @smiledirectclub choose some other company.. they don't care about you. After you pay the full amount they place you on the back burner and don't care about you. Only the new customers that haven't paid their full amount yet.. also I have so many retainers that I don't know what to do with because of their mistakes of taking extra money out of my account each month! I have over 500.00 in credit because of these mistakes as well... Maurice Saint Christian. Copy and paste and reviews is going to be a problem for them until they fix my stuff.i just want my situation fixed.smh.....#smiledirectclub #smiledirectclubjourney #smiledirect #smiledirectclubresults #smiledirectjourney #smiledirectclubprogress #smiledirectclubreview #smiledirectclubscam #smiledirectclub

I was so excited to receive my aligners, but they didn’t seem to fit properly. Customer service seemed willing to help in the beginning to a degree, and with some twisting here, bending there, and ortho wax, I made do. Then in my 5th and final month, the fit was even worse. I reached out, and did not seem to get the same willingness to assist. I still finished the last month, with the ill fitting aligners, and when my retainers came, they fit terribly as well. I also still had a gap remaining between two of my teeth in the front which was the main reason for starting this program. I reached out several times to get help...only to be told to wear my retainers and just enjoy my new smile. Really?!!!! I was totally brushed off and am paying for a service that was incomplete.

I would definitely recommend them, great customer service in person and over the phone!!!! I love you guys. Thanks again.

I am 45 years of age and have spent soooo many years embarrassed of my overcrowded crooked teeth . Five times I consulted different orthodon'tist and would never follow through because of the price and length of time that I’d need treatment for Invisalign.A friend of mine told me about smile direct and this time I followed through . I was told that my treatment would take 8 months and I am shocked to see that my teeth are almost straight in an even shorter period . I love having my entire treatment in one box and that I don’t have to wait for the mailman to deliver the next set . I am getting aooo many compliments. The small office that did my 3d scan was very professional and convincing. I am paying half the price tha. I would be paying for conventional liners .