Signals.com Reviews

Signals.com
( 4  Reviews )



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About Signals.com

Signals.com is the online home of Signals, an online retailer of a vast selection of products and creative items that are meant to be used as “Gifts that Inform, Enlighten, and Entertain.” 

How Does It Work?

According to their website, the goal of Signals.com is to offer their customers a large variety of creative items that reflect the themes celebrated by Public Television: History, Nature, Education, Science, Art, and Music. 

Their goal is to produce and sell products that are high quality items which “invoke though and discussion” and which inspire people to continually learn. In addition, they strive to make sure their collection is unique enough that the gift you purchase here will not be found elsewhere.

Just like at any other online retailer, customers can go to their website and search for a specific product they are interested in using the website’s search feature, or they can choose to look through the inventory of products by category, including Home, Clothing, T-Shirts, Jewelry, Accessories, Outdoor, New, Clearance, Sale, and more.

Cost/Price Plans

This company obviously offers such a large number of products and items for purchase, that there is no way to quote a single or static price range for the things you will find on this website, especially when sales and promotions are taken into consideration. However, customers will see that all prices are clearly displayed on the product page before they choose to finalize their purchase.    

Refund Policy

Because this company sells such a large number of products, they do have a widely varied Refund Policy as well, though most products purchased on this website will be eligible for refund, though personalized items cannot be cancelled or returned, unless they arrive with an error. 

Personal care items, intimates, and footwear must be returned in original, unworn condition within 60 days, while home furnishings can only be returned within 30 days of receipt.

Regardless of what items you would like to return, customers must first contact Customer Service and fill out all the available returns forms present on their website. 

Customer Service Contact Info

Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-669-5225, by email at [email protected], or by submitting them directly to their website through their Email Us link.

Reputation

Unfortunately it seems as though this company doesn’t have the best reviews at this time. There appears to be many customers who have been extremely disappointed with the quality of the products they purchased here, and more than one customer who complained that their product never arrived and that Customer Service wasn’t helpful. 

Competitors and Alternatives?

Certainly there are many other companies and websites available which sell products of all different kinds, intended as gifts and presents, as well as other companies that provide products that are intended to be meant as educational or inspirational gifts. Customers that are unable to find what they want on this website are likely to be able to find it elsewhere. 

If you have experience with this company or their products, please leave your Signals.com reviews below.

4 ‘Signals.com’ Reviews
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Poor Quality

April 8, 2021

I purchased several things. One item was replaced randomly with another item. Never got what I wanted. Also, what I have received is junk.

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Horrible Customer Service. Outrageous shipping costs.

December 28, 2020

I ordered three items over a month ago. I received on of them promptly, three masks for $22.45. The other two items were continually on backorder and were meant as Christmas presents so I canceled those and bought them on Amazon.

I was charged $16.99 for shipping for three masks that I could have shipped for about 5 bucks. I went back and forth with customer service and the agreed to refund me $5.00 which was never credited back to my account. So with tax, I paid $42.60 for three masks.

There also doesn't appear to be a way to go over customer services head. If you ever receive a Signals catalogue and see something you like, go to Amazon. They likely have it and their CS is much better.

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POOR CUSTOMER SERVICE

December 13, 2020

I purchased two tee-shirts on December 2, 2020. It is now December 13th, and the tee-shirts are STILL being prepared to ship. What does that mean exactly?

I called the customer service number and sat on hold for over 20 minutes. While holding I was also trying to chat on-line. FINALLY someone answered back and said to hold on a second.....23 minutes later Brenda finally came back and said my order hadn't shipped yet, "but would be in a few days".

I am contacting my bank tomorrow (December 14) to request fraud on my card and get my money back. I realize it's a busy time of the year, and more people are on-line shopping, however....REALLY?

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Terrible Customer Service

January 4, 2020

I'm not sure how this site "reviews" their reviews...I am certainly shocked to see the 5 star reviews, which makes me want to be sure to review them elsewhere, on some less biased site. First of all, many of the items labeled in a certain way in their catalogue come labeled differently. For example, a "bookstore" item (a bit pricey at over $40) came in a box labeled "Sam's Study". "Not a big deal", according to the representative I spoke to..."I'm not sure why they label things differently sometimes, but they do". Maybe not a big deal if you are not ordering a gift specifically for a bookstore employee...but definitely one if you are. I wound up photoshopping labels onto the box. In addition, before ordering a personalized tee-shirt, I called the company to be sure where the pre-printed portion ended and where my personalization began. After checking, I ordered the shirt, which came in unusable condition due to the repetition of print because the company representative misrepresented which portion of the shirt was pre-printed. Upon calling the company, the representative had quite an attitude, and told me to return the shirt and they would replace it, but of course, not in time for Christmas. When I explained that using the return label would cost me 7.95, and a trip to the post office for SIGNALs error, she told me they would waive the fee, and to just leave it in my mailbox. Obviously, the representative did not reside in New York City, because when I explained to her that that's not the way things are done here, and I would have to go to the post office because of THEIR error, she said "No, just leave it in your mailbox." Okay, so packages get stolen here everyday and NO ONE picks up things left in the mailbox...I guess whatever. Also, I am unsure why the erroneous shirt needed to be returned at all. It is obiously only useful as a rag. When other sites have made obvious errors (e.g. “Out of Print”), they APOLOGIZED, sent a corrected one RUSH, and said not to bother with a return.
Bottom line? First and LAST time I will order from Signals.com. I understand that mistakes happen, as they have with other companies, but I have gotten much better customer service from other website/companies. I suggest, if you are looking for quirky, unique or personalized items, go to Etsy or Out of Print. BTW, don't be surprised if this review does not show up on this website...I can't imagine 582 five star reviews being the only input. I will also be posting this review on other reviewing sites. BUYER BEWARE!!!

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