Signals.com Reviews

Ordered a gift and paid extra to have it gift wrapped. When gift bag was added to the order, the shipping charge and tax also went up.

Item arrived at the gift recipient address unwrapped nor was there a gift bag included, even though it was listed on the packing list. I contacted via the online form to get a credit for the bag and extra shipping charge/tax, but no response.

I then chatted with someone online and after checking into it, she confirmed a credit would be made that same day. Then they closed the chat window so fast that I was unable to get a screenshot because, as I expected, there was no email sent of the chat transcript, so I have no proof.

That was two weeks ago and I still do not have any credit on my credit card. When you look at the reviews on their website, they are all 5 stars! Yeah, right! Obviously they delete or filter them. This company's business practices are shady and I will never purchase from them again, and will tell all my family and friends the same.

I ordered an outfit for my mother in another state to wear to Christmas dinner. (A problem arose with what she was planning to wear.) I paid for expedited shipping on top of a hefty regular shipping fee & assured her everything would be OK.

The order arrived without the pants, thus further complicating everything. On the packing slip the pants were circled & underlined. When I called Customer Service about it, they cheerily said they would ship the pants out & they would arrive in 5-7 business days.

Not the Expedited shipping I had originally paid for. Not "Oh, we're so sorry! We'll send them expedited so she gets them ASAP."

When I asked for my shipping charge back, they reluctantly offered me a "ONE TIME Curtesy Refund" of 5 whole dollars. They would not refund my $38 shipping fee because "some of the items got there" & made it sound like they were doing me a BIG favor by giving me that. I am very frustrated & I will never order from them again!

placed several large orders, some items came some did not.

I spent hours on the phone trying to get my complaint handles. She would not resend told me I would have to go online.

Would not credit or refund.

Caveat emptor this company.

I would never purchase an item from them again.

Nonexistent customer service

I ordered a printed tee shirt that said "Underestimate me. That'll be fun". When I received the shirt, the lettering was gray and faded looking, not white. I was assured that the unisex size small would fit, as I am a size 4 or small in a women's top. I couldn't get the shirt over my shoulders.

The material tag says "Gildan heavy cotton". This is a cheap, lightweight material. Lastly, the shipping cost was $8.99, which was excessive but I wanted this shirt. There is no reimbursement for the shipping cost. If shipping was $5.00 or $6.00 I wouldn't mind having to eat that amount but $8.99 is excessive.

Needles to say, the shirt is being returned and I will never order another item from this company.

I ordered three items over a month ago. I received on of them promptly, three masks for $22.45. The other two items were continually on backorder and were meant as Christmas presents so I canceled those and bought them on Amazon.

I was charged $16.99 for shipping for three masks that I could have shipped for about 5 bucks. I went back and forth with customer service and the agreed to refund me $5.00 which was never credited back to my account. So with tax, I paid $42.60 for three masks.

There also doesn't appear to be a way to go over customer services head. If you ever receive a Signals catalogue and see something you like, go to Amazon. They likely have it and their CS is much better.

I purchased two tee-shirts on December 2, 2020. It is now December 13th, and the tee-shirts are STILL being prepared to ship. What does that mean exactly?

I called the customer service number and sat on hold for over 20 minutes. While holding I was also trying to chat on-line. FINALLY someone answered back and said to hold on a second.....23 minutes later Brenda finally came back and said my order hadn't shipped yet, "but would be in a few days".

I am contacting my bank tomorrow (December 14) to request fraud on my card and get my money back. I realize it's a busy time of the year, and more people are on-line shopping, however....REALLY?

I'm not sure how this site "reviews" their reviews...I am certainly shocked to see the 5 star reviews, which makes me want to be sure to review them elsewhere, on some less biased site. First of all, many of the items labeled in a certain way in their catalogue come labeled differently. For example, a "bookstore" item (a bit pricey at over $40) came in a box labeled "Sam's Study". "Not a big deal", according to the representative I spoke to..."I'm not sure why they label things differently sometimes, but they do". Maybe not a big deal if you are not ordering a gift specifically for a bookstore employee...but definitely one if you are. I wound up photoshopping labels onto the box. In addition, before ordering a personalized tee-shirt, I called the company to be sure where the pre-printed portion ended and where my personalization began. After checking, I ordered the shirt, which came in unusable condition due to the repetition of print because the company representative misrepresented which portion of the shirt was pre-printed. Upon calling the company, the representative had quite an attitude, and told me to return the shirt and they would replace it, but of course, not in time for Christmas. When I explained that using the return label would cost me 7.95, and a trip to the post office for SIGNALs error, she told me they would waive the fee, and to just leave it in my mailbox. Obviously, the representative did not reside in New York City, because when I explained to her that that's not the way things are done here, and I would have to go to the post office because of THEIR error, she said "No, just leave it in your mailbox." Okay, so packages get stolen here everyday and NO ONE picks up things left in the mailbox...I guess whatever. Also, I am unsure why the erroneous shirt needed to be returned at all. It is obiously only useful as a rag. When other sites have made obvious errors (e.g. “Out of Print”), they APOLOGIZED, sent a corrected one RUSH, and said not to bother with a return.

Bottom line? First and LAST time I will order from Signals.com. I understand that mistakes happen, as they have with other companies, but I have gotten much better customer service from other website/companies. I suggest, if you are looking for quirky, unique or personalized items, go to Etsy or Out of Print. BTW, don't be surprised if this review does not show up on this website...I can't imagine 582 five star reviews being the only input. I will also be posting this review on other reviewing sites. BUYER BEWARE!!!