Shop.com is a shopping comparison website from Market America which states they have shopping experts that bring users the best collection of stores in one place.
How Does Shop.com Work?
According to their website, Shop.com began as a catalogue comparison website, which allowed consumers to compare similar or identical items from a variety of different catalogues to see which product has the best price, shipping schedule, or warranty.
However, the website has since expanded to include not just catalogues, but also department stores, specialty stores, and web based retailers to include an all inclusive shopping experience.
Once you have found a selection of items you are looking for, you can compare them side by side so that you can determine which item suits your needs the best, based on price, shipping method, or even delivery schedules.
Shop.com also provides tolls and expert advice to help visitors make informed buying decisions, in addition to having OneCart technology, which allows visitors to purchase items from different retailers with just one transaction through their website.
This company sells such a wide variety of products at this time that there is no way to quote a single or static price range for the items you will find here, especially when you take into consideration sales and promotions which may take place throughout the year, or any new inventory which may be added.
This website says that because their website represents a variety of different stores, there really isn’t any one single policy that covers every item you will purchase on that website.
However, they do have a Market America return policy which says that most items purchased on their site may be returned for a full refund, less shipping charges, within 30 calendar days of the date they were shipped to you.
Customers who wish to return an item must contact their Customer Service team by email at [email protected] for a Return Authorization Number. Returns shipped without this number will not be accepted.
In order to qualify for your refund, the item must be unopened and in new, resalable condition, in its original packaging with all its parts and accessories. Unfortunately no food, custom items, or gift cards can be returned.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 866-420-1709, by email at [email protected], or by submitting them directly to their website through their Contact Us page.
Unfortunately it seems as though this company suffers from mixed reviews at this time.
In general, it appears that customers who had positive experiences with their company experienced easy fulfillment of their order, deliveries that occurred on time, and products they were happy with.
Other customers who had issues with shipping and delivery complained that it was difficult to work with this company’s Customer Service team to quickly and effectively solve the problems they were having.
Customer Service issues can be understandably very frustrating, and customers who have had those experiences are justifiably upset. But that being said, it does appear that the majority of customers who have worked with this company are happy and satisfied.
Competitors and Alternatives?
It goes without saying that there are a variety of other websites that offer similar products and promises to Shop.com, so customers who are hoping to find other places to shop for their products online should not have trouble finding alternatives.
If you have any experience with Shop.com or their services, please leave your reviews below.
Shop.com Customer Reviews
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I need to talk to a real person
I have no way to get in touch with this website I purchased two pairs of shoes and they're both super small I need to see about shipping them back.
Bad Customer Service is equivalent to SCAMMING
I faithfully shop at Tractor Supply for all my agricultural needs. In early May I needed several transmitters for my electric gate operations. I ordered 3 GTO gate opening transmitters from SHOP.com, gray in color. I received 3 black Mighty Mule gate transmitters which do not work on GTO gates.
So I immediately moved to return the wrong items and asked and expected a full refund due to the wrong items being shipped out to me. What a waste of my time. But wait, the story is just getting started.
I Fed Ex the items back to Shop.com but learn that the transmitters did not actually come from Shop.com - Shop.com merely got my money by way of a charge card transaction. The mistaken gate openers actually came from a business called UNBEATABLE.SALES. They stupidly sent me the wrong items.
However they have a phone system from Hell and a grieving customer cannot for the love of God get through to them. I resulted to email and got some response. UNBEATABLE SALES insisted that I take a photo of the items I claimed were black (guess they think I might be colorblind?)
So I do that. I ask for and get a Fed Ex return shipping label because it was not my fault UNBEATABLE SALES sent me the wrong items.
I execute the return and wait for a refund, and wait and wait and wait. Several weeks later, no refund so I dispute the charge on my Visa account. More time passes and Shop.com tells my Visa card company "we have not received any return merchandise"!!! Visa reverses the dispute and I once again am paying for merchandise I am not in possession of.
Visa tells I have to prove I returned the merchandise. No problem, I have the return label, the tracking number, and the verification from Fed Ex that the merchandise arrived at the designated address.
Now, Shop.com says they cannot refund my money because even though they got my money, they are not responsible for "other merchants who they pass my business to and how said jerks handle refunds".
WOW, what a merry-go-round and so many different horses to ride that a consumer has no way of knowing what, when who or how they got on this Scam-o-rama.
Shop anywhere but Shop.com. or simply save your money and go to a real store! The internet market place is full of sink-holes just waiting for victims to fall in.
Love that they have real live Customer service!
I love many of the exclusive products on this site, like Isotonix Daily essentials, and Cannabicool. when I order I receive an order confirmation as soon as I hit the button on purchase. Orders are shipped in a day or same day.
The one tie I had a problem with a delivery, I was able to reach a live CS rep quickly, and she resolved my problem right away. What a pleasure!
Have you ever tried to get a hold of AMAZON??? Thanks SHOP.COM!
Loving Motives 10 Years Younger Setting Spray
Love the Lumiere De Vie Serums
buy for less
Tls Trim Tea
I ordered a iphone screen protector from this company. I received notification that it was delivered but I never received it. When I contacted Customer Service to explain my situation, I was told that I need to submit a video of the package with the shipping label.
Since I was unable to do this because I didn't receive the package, I was told that there was nothing I could do since they do not have a policy for stolen items. I also was going to order a screen protector for my daughter. When I placed the new order, my credit card declined the order since it was out of the country. I received a notification that the order was cancelled.
Today I received notification that the order had been shipped. I'm not sure of the game that this company is paying but be very careful if you place an order from them
Highly Not Recommended!!!
Hi there, thanks for reading this post. I was introduced to shop.com in Singapore by a friend and she told me to attend a seminar to know more about it. This whole day event cost $50 and I had to pay upfront and is non-refundable. Out of curiosity I signed up and attended the event which just ended on 23 September 2017.
To my disappointment, I was bored by the two speakers as I do not find them engaging at all and their spoken language was filled with slang that most of the time I just stared blankly at them. There wasn't any tea break given considering that $50 is not a small sum. It was a total waste of my time and money as I did not learn anything from them. The room was jam-packed with people and I wonder how people spend their time and money just like that facing this two boring speakers the whole day. I wasn't interested how their courtship went. I was there to find out more on their products and business. I find that it is kind of scam. They are trying to persuade the business builders to buy tickets and more tickets for the next seminar at least 8 tickets as recommended and you have to sell them to your friends. I can't imagine myself joining the business builders and having to attend such seminar again and again and over and over again and that repeats the same if you know of someone else overseas. Sounds like MLM. in fact, I find MLM company more successful in that sense that their positive energy is very high and they do not upsell you tickets seating there the whole day without any food and drink! Without given any brochures or plan to look at. You see, I like the idea of shopping online because you can get cash back and I am able to take part in their business compensation plan if I start building up my team. Why not? But I felt its a scam as they will withhold your 'money' until you have fulfilled their requirements. It is not as simple as it sounds. Which means you could be working very hard promoting for them and only then they will release the fund to you. Ask any shop consultant (your friend who brought you here) and they will tell you that you need to be active for at least 2 to 3 years in order to see funds coming in. Even then there is a cap on the amount of money that you can be compensated on. Furthermore, you have to pay for the website at $25 per month and don't forget that you need to spend money to drive traffic to your website as it is just a dummy website if you do not do anything about it. There are quite a lot of restrictions as they do not allow you to sell their products on other platforms. So ladies and gentlemen, please think twice before you join this company. Oh, btw I tasted their multivitamin tonic drink and it tasted horrible. I can't imagine if I were to take it every morning. I also have a bad impression of their website as compared to Amazon or other shop online. There is only one miserable product image and the product description is damn miserable. Please check out their website before you join! If you can't convince yourself, how can you can convince others to join? Don't be scammed by their compensation plan. Money does not just come from the sky. Think twice before you make that move.
Wow! You said you didn't learn anything in the seminar but you have all of this information about how their program works. You sound very bitter and angry and I'm sorry for you.
This site is legit I love it
Charged me for something they couldn't ship
this is a scam!!!
I bought a $100 egift card. They charge me $100 right away, but I never got the eGfit card. I waited a week and still did not have it. I called their customer services nobody answer.
I email my shop consultant: EUNICE A MEDWINTER. (so many times, this person never replied any of my emails)
I LOVE Shop.com!
I LOVE to shop! But even more than that, I love finding the best price. I shop at Shop.com to do my shopping and I can compare all the stores that are offering that item, find the best price, get Cashback AND It was all done on that site! If you haven't tried downloading Shopbuddy to your browser I definitely recommend it. Shopbuddy has all the coupon codes and ensures I'm getting my item at the best price.
Happy Customer here! :)
Great Prices and easy to find what I'm looking for
Extremely poor business practices
Read all the fine print before you order!
Return policy, like any company... is a fee. It's 15%, not 25%... so your facts are already wrong Alex Salamon. As for the above review... i would love to debate anyone who thinks they know the facts, and see who proved who wrong. I laugh at complaints and failures when they have the time to write a review on their own educated opinion. Everyone is entitled to their own opinion but not their own facts... and in order for an opinion to serve you... it MUST BE BASED ON FACT... which the reviewer her has NONE of. So I would love to educate you and anyone else on this matter... because I suggest doing your due diligence before trying to sound smart, is a much more noble way to live. My email is [email protected] (Bring it)
I don't think that is the best route to convincing people to stay with a business, Jason lol
I'm not sure such aggression will convince people to stick with a business, Jason lol But, best of luck to you.
I really appreciate the "informed" response Jason. Told me every thing I wanted to know about your company. I have decided never to do business with a company that I don't vet first. I was on the fence about this but after reading reviews and especially "Jasons" response, I have definitely decided to spend my money elsewhere.
This was a hilarious read! Jason, I don't think this is the business for you! Go back to hustling on the streets, maybe...
this was actually a hilarious read and told me everything I need to know about this company. thanks, Jason! but, gotta tell ya, man, dealing with people in a professional business setting is clearly NOT your forte! Go back to hustling on the streets, maybe... I hear that's the kinds of desperate, under-educated folks Shop.com recruits, but you'd do better out there, than in this!
BBB Rating A+
Stay Away From This Company
I ordered 3 Samsung un46es7100 (46" slim LCD TVs) from SHOP.com. Their website does indicate the TVs are refurbished. Now, my understanding of refurbished is the item was returned due to defects, and was repaired by the manufacturer to be sold in like new condition. Well, all three TVs I received were damaged with cracked and broken frames, and the accessories were missing. There is a huge difference between refurbished and damaged merchandise. They should have advertised on their website that these are damaged items and are sold in AS-IS conditions. But again, who in their right mind would purchase a TV with cracks or broken pieces, does not matter how cheap it is.
I find their bait and switch tactic shameful in that misleading customers to believe they are getting a deal, but in fact was being taken advantage of. They are still taking their sweet time working on getting a “return authorization” as thou this is an honest mistake of isolated nature. This is no fluke, not when all 3 TVs came with similar damages while the shipping boxes were nicely intact. I emailed them stating if they do not resolve this matter by tomorrow, I will initiate a dispute with my credit card company. Meanwhile, all this is taken up a lot of my time, not to mention I am out $3,000.00. This company is awful, and should stay away at all cost. I just cannot believe there are still companies trying to pull this type of crap on people. Next time just go to Amazon, and you can sleep better at night knowing you will get what you paid.
BS its all new from the company and if thats the case its from the company u bought it from, not shop , shop is he funnel dont buy from the company got into a diff store on the site...best buy or anyone else has to explain that where u bought it inside the shop web site u know as if u walked into the mall and went to best buy.. u wouldnt get mad at the mall ud get mad at best buy right???
Exactly Rick! Do you people even understand how shop.com works? it's a broker for the products from the companies your already buying from. The purchase... along with your receipt, states that... unless your are too lazy to look into your own spending? Wake up! Review this... Your are uneducated if you think Shop.com is the bad guy here.... email me for any debate... i encourage you! Please, smart , forward thinking people only. [email protected]
Completely the opposite of my experience. I've placed over 30 orders with them and they have been efficient, helpful and accommodating.
Sorry you feel this way.