SHEIN Reviews

I have had ongoing problems and their responses have if anything identified more suspect actions. I am copy pasting here from other site I have posted on and a response of theirs (which may be out of order).

Also note that there is a site sheindresses.com - and other similar - by name and reviews (especially refund problems) I suspect the same one.

Beware - I appreciate that there are complexities of different language, business, culture, etc.in all dealings with them. Yet - I've been around and along with my experience - it just seems this is one sneaky and suspect place. Better elsewhere.

Simply: For example -their promo coupon does not work as promised/implied (maybe it is as defined in some small print somewhere)...the price will be adjusted off of some "original" price - which they may never actually provide amid the several prices displayed. What you are charged you may not actually see defined until after you pay. Even then - I don't see a discount identified....just prices charged.

EDIT/UPDATE: I have tried to finn any mention of terms and conditions for their (as copy and pasted here) "SIGN UP FOR 40% OFF YOUR 1ST ORDER" - now sometimes a 45% or 50% offer........there is nothing - anywhere I can find saying it is anything other than as stated: a discount applied to the first order.

NOT anything saying they get to determine a different price for the items in that order other than the one you place in the cart and purchase. They make it up as they go!

They do not have anyway to have a 2 way discussion with anyone unless it is pre sale. (ANOTHER WARNING FLAG - salesman always available - service, no). A question after one purchases they must submit a ticket - where only a few subjects are even something they accept Qs on. (Not even a catchall "other"). Hope yours is one! That maybe, as evidenced by my questioning how (or when) the promised promo discount was applied...one gets the always courteous Asian styled prepared response - but it basically says: We charged you the lowest price you had coming - so your 40% off everything coupon on approx $70 multi item order made for an approx 39 cents reduction from what it would be without it. Hmmmm.

Then - a notice that an item was out of stock (which we understand happens - although with a fully computerized system one would hope not)...and a refund will be made.

Followed shortly later by a notice clearly saying refund was made.

BUT: Only after checking why not seen in my account (and so then having to do the submit a ticket process - fortunately for one thing in their allowed subject list - which in itself says something - "refund not received" something frequent enough to address) did I find that "refunds" aren't actually given back to the customer....instead they are held in the Shein Co "wallet" and called a deposit.. That is not a refund in my mind, and (while not me) to someone paying interest or fees on it to a credit co - not to the credit co either - (Shein still has the $ - it is at best a store credit). And remember - that is for an item they advertised, sold and didn't have (not a return). Bet the never found/used "not a refund" is a great profit center! And as it makes advertising and not delivering 100% profitable and a way to fund the company - bet why you see many having problems with getting refunds. (I even believe - using the term refunded like this - is against many state consumer laws. But, what is a state going to do to them...wherever they are? Which if it becomes anything - is - GONE.).

My request ticket to have the refund sent (and some other matters, incl advising I thought this was improper use of term "refund") was responded to - courteously saying (albeit also clearly preformated) how they are there to help of course - but not doing what I requested. Instead requiring I return and use their system to request to have it sent myself. I logged back in (and after a system problem or 2 giving error messages)...made the request their way. I do not know if it was successful...since the automatic note just says they will attend to it.

With no formatted responses - my other concerns were essentially ignored.

Watch out......this experience - while hopefully just their language and unfamilulariity with business practice - makes me concerned it is a company that may well be intentionally misleading.customers anyway it can to get and keep $.