Rover.com Reviews

Rover.com is a site that connects travelers who have pets to pet sitters in their local area. Although dog sitting is the primary service provided by their hosts, they also offer dog walking services and pet care for other animals such as cats and birds.
Many pet owners are not comfortable letting their dogs sit in kennels while they are away. Boarding pets can be risky, as you don’t know the health of the other dogs in the facility and don’t know if your pet is being properly cared for.
Dogs can also feel anxiety when they are boarded and may lead to them acting out their frustrations when they arrive back home. They may chew on things and cause other types of mischief they may not have done prior.
The cost of hiring a sitter on Rover.com typically ranges from $20-$60 per day. There are no fees for pet owners or sitters to set up an account on Rover.com; however, they take 15% of the sitters’ earnings when processing their payments.
The cost of boarding your dog may or may not be cheaper depending on the additional services you request. Fees for additional walks, treats and extra playtime are typically required, these fees can add up quickly.
Rover.com’s registered users can locate and book sitters through the website. To find available sitters you will enter in your city of residence and the dates you will be away for.
Once you have narrowed down your options, you can browse through each ones’ profiles. They will include pictures, pay rates, a description of themselves and their qualifications.
While some of the sitters may have reviews from prior jobs, some of them won’t have any. Regardless, set up a time to meet with them and let them meet your pup.
The sitters on Rover.com are required to submit an application and be approved by the Rover team, to become a host. All sitters must comply with local, federal and state regulations regard the care and safety of all animals.
Sitters who have proven themselves, to be trustworthy and responsible, can advance their status to become a Rover Pack member.
To be eligible for the Rover Pack program, sitters must have completed two successful jobs, they must display a great profile, and they must have a protection package. If they meet these initial requirements they may submit an application and continue forward with Rover’s extensive review process.
Rover Pack members are afforded with more sitting opportunities due to the perks they receive. They are entitled to priority on the last minute request list, they are given a profile boost and they are also rewarded with a custom URL profile.
Online reviews showed that customers were pleased with the services provided by Rover sitters. Not only did they feel comfortable leaving their dog with the sitter, but they also came back to a happy, well taken care of, doggy.
If you have any experience with Rover.com or their services, please leave your reviews below.
Read Next: How to Choose the Right Food for your Dog
You may also be interested in
Rover.com Customer Reviews
-
Sort Reviews By:
Stay Away
They suck
These people are irresponsible.
Bait & switch company
Not safe with Rover
I paid for boarding for 18 days. Handed my dog over and 6 hours he was no longer with the boarders, there was a hole in their fence and he had escaped. I had five days of worry and emotional destress. He was exposed to a major highway and could have been killed. He was found on the fifth day and spent the remaining time with a friend. I have asked for a refund and was told they had refunded the money in October. They were not paid until November and the stay was in December. They are responding to me with rubbish. Don't risk your dogs life with rover.
False, misleading information on the pet sitters' profiles.
Terrible support for sitters
Terrible non professional rude customer service!
For one thing. I could not enter in my birthdate or availability. I don't think the site is working properly, so I called the non emergency helpline. The customer service lady was extremely rude to me and actually laughed while giving me a false name of Miss Jack. I asked for a last name and she told me they don't give that information so I cannot even report her. I was disconnected and never heard from them. I will not be using them for services. And I hope people see this post and the helpline employees are trained and recorded so management knows how people are being treated!
No way to warn others about our experience with an unsafe sitter
Stay Away!
Stay away from this company!
I have a one year old Golden Retrevior named Bear, and we signed up for the dog walking service in May 2021. Our dog walker was named Danielle and she provided great service all the way up to this week, when for out of the blue I get this email from Rover. Com saying my services have been cancelled due to non payment for the days of August 16,18,20,23 and 25, 2021. Below is the message I received....
"We’re writing to let you know that your Rover account has been closed due to a violation of our Terms of Service related to unpaid services. Specifically, the service with Danielle for August 16, 18, & 20 (3 days), and 23 & 25 (2 days). Your recurring booking has been cancelled.
While your account is closed at this time, if you would like to continue to use Rover, please respond directly to this message so we can discuss completing payment for services provided. Your account must be paid in full to regain access to your account."
All the best,
--
Rosemarie D.
Rover Support
This had been paid and sent Rosemarie the screen shot of this payment. She does reply back stating thanks and saw it had been paid. She then wants screen shots for all my payments since May 2021, even though their own payment history website under my account shows those payments were paid by my credit card.
All my dog walking services were cancelled that day. Thankfully I was in town and was able to walk Bear and not out of town on business. They just left me high and dry with no dog walks for Bear even though everyone must pay a week in advance. Of course since I paid a week in advance I'm out the money they charged.
I contacted the customer service department several times, but no one responds and they seem to not want the business.
I did check on the internet after this happened and saw many negative reviews out there, so now after reading all of those, I will not be going back to this service for the safety of Bear.
Go elsewhere
Kept my keys
Can not get paid...
I did an excellent dog sitting task. Rover.com is insisting that I have a Paypal account to get paid. I was once ripped off by paypal and want nothing to do with them. They never mentioned that up front. They requested a w9 which I sent. They now state that they need to verify my w9. I would never submit a false w9.
If I do not get paid I will seek every legal remedy available to me to legally compel Rover.com to pay me what I am owed.
Beware of Carla B. con artist
thank you for your post. it helps to have a conscience with that little voice telling you what you already know. there was a Rover sitter who saw that I only had one dog listed in my profile which, for obvious personal security reasons I don't like listing, especially posting their pictures up there. but she wanted me to just pay her off the site, I guess cash?
I think she was trying to avoid fees. but then I asked her am I still protected under Rover if I do that and she gave me some rambling answer. it just kind of stuck in my mind. so you're right to mention the illegitimacy of a sitter asking a customer to pay them what I just call off the site. if anybody else hears this take it as a warning.
My puppy died. Buyer beware!
My healthy 14-month old puppy died while under the care of a Rover pet sitter. It was through that devastating event that I got to know Rover better.
Rover does not see it as their job to regulate pet sitters that use their platform. While their Terms of Service say that pet owners and sitters have to be in compliance with applicable laws, they don’t do any homework to make sure that’s being followed. Even if you call them and tell them a specific sitter is operating unlawfully (according to your local animal laws), they’ll just tell you they don’t enforce compliance. I was told that the fact that the pet sitter I hired was breaking the law was irrelevant to their “investigation” of the sitter’s role in my dog’s death.
An easy safety feature Rover could adopt to prevent negligent pet sitting practices would be to limit how many clients their sitters can take on per day. For now, they let sitters take on as many as possible. At the end of the day, that benefits them and the sitters financially. The pet sitter that was “caring” for my pet was watching 8 other dogs the day he died. No wonder her ability to responsibly care for him was compromised.
Another easy safety feature would be to require ALL pet sitters to come up with a safety plan. This way, sitters at least have to give it some thought. For now, this is optional, so pet sitters can get right down to business.
Pet owners also need to be aware that Rover won’t cover necropsies. When I got a call from Rover after my dog died, they said they’d help me cover “aftercare” expenses. What sort of aftercare does a dead dog need? They later clarified they meant burial expenses, but their word choice let me to believe my $1,000 necropsy would be covered.
Pet owners: if you use Rover, just know you’re getting the short end of the stick. Online services like this do very little to ensure your pet’s safety, especially compared to privately owned boarding services, which actually require that their employees go through training. In the end, my puppy is dead and it’s business as usual for the sitter and Rover. I wish these weren't my last memories of my pup.
I'm sorry for your loss. really sorry for it. one of my dogs died recently and actually PetSmart suggested over so I signed up and started communicating with a strange sitter. but a little voice told me to do look at reviews of them. I hope your sad experience doesn't happen to anybody else.
Terrible website.
Rover is a terrible service. Their platform is so confusing - you can hardly see if the services have been booked. Cancelling a service is even harder. You have to confirm through a representative via email and they act like they don't understand, making you repeat yourself over and over again that you don't need the service. I also know that they take a large percentage away from the pet sitter/walker, so they end up getting very little pay and pet owners end up paying inflated prices. Horrible idea with an even worse platform/customer service.
crazy good!!
Not upfront about booking fee
They did not update the charges for the sitter after the client added visits
Beware
Just saw on the local news these companies don't do official background checks. They also cover up liabilities by having people sign disclaimers after insurance payouts.
Why would you let your dog stay with a stranger?
Hey! I work there and i have plenty of experience.
there might be some good centers. we're not denying that. but the consumers are still letting their dogs and basically children stay with a stranger.