Rover.com Reviews

Rover.com
Based on 36  Reviews


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About Rover.com

Rover.com is a site that connects travelers who have pets to pet sitters in their local area. Although dig sitting is the primary service provided by their hosts, they also offer dog walking services and pet care for other animals such as cats and birds.

Many pet owners are not comfortable letting their dogs sit in kennels while they are away. Boarding pets can be risky, as you don’t know the health of the other dogs in the facility and don’t know if your pet is being properly cared for.

Dogs can also feel anxiety when they are boarded and may lead to them acting out their frustrations when they arrive back home. They may chew on things and cause other types of mischief they may not have done prior.

The cost of hiring a sitter on Rover.com typically ranges from $20-$60 per day. There are no fees for pet owners or sitters to set up an account on Rover.com; however, they take 15% of the sitters’ earnings when processing their payments.

The cost of boarding your dog may or may not be cheaper depending on the additional services you request. Fees for additional walks, treats and extra playtime are typically required, these fees can add up quickly.

Rover.com’s registered users can locate and book sitters through the website. To find available sitters you will enter in your city of residence and the dates you will be away for. Once you have narrowed down your options, you can browse through each ones’ profiles. They will include pictures, pay rates, a description of themselves and their qualifications. While some of the sitters may have reviews from prior jobs, some of them won’t have any. Regardless, set up a time to meet with them and let them meet your pup.

The sitters on Rover.com are required to submit an application and be approved by the Rover team, to become a host. All sitters must comply with local, federal and state regulations regard the care and safety of all animals. Sitters who have proven themselves, to be trustworthy and responsible, can advance their status to become a Rover Pack member.

To be eligible for the Rover Pack program, sitters must have completed two successful jobs, they must display a great profile, and they must have a protection package. If they meet these initial requirements they may submit an application and continue forward with Rover’s extensive review process.

Rover Pack members are afforded with more sitting opportunities due to the perks they receive. They are entitled to priority on the last minute request list, they are given a profile boost and they are also rewarded with a custom URL profile.

Online reviews showed that customers were pleased with the services provided by Rover sitters. Not only did they feel comfortable leaving their dog with the sitter, but they also came back to a happy, well taken care of, doggy.

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36 ‘Rover.com’ Reviews
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1 Review

My puppy died. Buyer beware!



October9, 2019

My healthy 14-month old puppy died while under the care of a Rover pet sitter. It was through that devastating event that I got to know Rover better.

Rover does not see it as their job to regulate pet sitters that use their platform. While their Terms of Service say that pet owners and sitters have to be in compliance with applicable laws, they don’t do any homework to make sure that’s being followed. Even if you call them and tell them a specific sitter is operating unlawfully (according to your local animal laws), they’ll just tell you they don’t enforce compliance. I was told that the fact that the pet sitter I hired was breaking the law was irrelevant to their “investigation” of the sitter’s role in my dog’s death.

An easy safety feature Rover could adopt to prevent negligent pet sitting practices would be to limit how many clients their sitters can take on per day. For now, they let sitters take on as many as possible. At the end of the day, that benefits them and the sitters financially. The pet sitter that was “caring” for my pet was watching 8 other dogs the day he died. No wonder her ability to responsibly care for him was compromised.
Another easy safety feature would be to require ALL pet sitters to come up with a safety plan. This way, sitters at least have to give it some thought. For now, this is optional, so pet sitters can get right down to business.

Pet owners also need to be aware that Rover won’t cover necropsies. When I got a call from Rover after my dog died, they said they’d help me cover “aftercare” expenses. What sort of aftercare does a dead dog need? They later clarified they meant burial expenses, but their word choice let me to believe my $1,000 necropsy would be covered.

Pet owners: if you use Rover, just know you’re getting the short end of the stick. Online services like this do very little to ensure your pet’s safety, especially compared to privately owned boarding services, which actually require that their employees go through training. In the end, my puppy is dead and it’s business as usual for the sitter and Rover. I wish these weren't my last memories of my pup.

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1 Review

Terrible website.



September8, 2019

Rover is a terrible service. Their platform is so confusing - you can hardly see if the services have been booked. Cancelling a service is even harder. You have to confirm through a representative via email and they act like they don't understand, making you repeat yourself over and over again that you don't need the service. I also know that they take a large percentage away from the pet sitter/walker, so they end up getting very little pay and pet owners end up paying inflated prices. Horrible idea with an even worse platform/customer service.

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crazy good!!



July11, 2019

Its a site you can use to find a sitter.... Its your job to read up on the sitter and vet them for your fur baby!! We found the best sitter for our baby who is shy (not scared just shy) she was the best she let us in her home and we booked a play date just to get a feel, she was so good and my dog got along with her dog... she has lots of good feedback and we love her... its not fair that you don't do your homework and something is wrong. you have to think of rover as a yellow pages for dog sitters its a way to hookup with local pet sitters and yes they take the money upfront but that's to ensure that the sitters are paid and they get a fee for the hookup.. I asked a lot of questions and my sitter was on the same page she meet our needs... if you need a sitter then Rover is a way to find one!

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1 Review

Not upfront about booking fee



May17, 2019

The website is difficult to use, has an extensive questionnaire for you to fill in as a first step. The site times out before you can find all the information they ask for. Perhaps not so bad, but my suspicions were aroused when a booking fee was required before I was allowed to contact the dog boarder. This made me wonder how much of a scam this outfit is.

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May 29, 2019

They did not update the charges for the sitter after the client added visits

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2 Reviews

Beware



April18, 2019

Just saw on the local news these companies don't do official background checks. They also cover up liabilities by having people sign disclaimers after insurance payouts.
Why would you let your dog stay with a stranger?

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July 01, 2019

Hey! I work there and i have plenty of experience.

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1 Review

BEWARE!!!



April9, 2019

I arranged a meet and greet. Saw the facility the day I contacted the sitter. Such false advertising. In her Rover site was a picture of her sitting on an elegant staircase with dogs around her. When I arrived at the home it was a dump. She took me to a dark creepy shed that she called the dog room. I would never put my dog in this environment. I contacted Rover and canceled my request to book. This was all on the same day. Today I see a charge for $64.00. I called Rover and they said they could not help. Their policy is that if the booking was a week old they would not refund. I explained that the booking, the meet and greet and the cancelation happened on the same day within just hours. Rover said I would have to contact the person directly and take it up with her. REAL NICE!!!

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1 Review

Absolutely horrible company



March21, 2019

First, you have to prepay before you can book any services. My services where at least 3 weeks in the future. There is NO phone number to call if there is a problem. They ABSOLUTELY REFUSE TO PROVIDE A RECEIPT. Can you believe it? I have sent probably 10 emails and finally got an email back. They promised to send me a receipt but have not. I replied twice to their "how did we do surveys" and still have no receipt yet. After more than a week, no receipt. How can this be a legitimate company???? Understand that I have no problem with the sitter, it's just this awful company. I am thinking of cancelling this weekend which will mark 2 weeks of waiting for a receipt.

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Total Disaster



December13, 2018

Our pet sitter seemed very nice and trust worthy on initial meeting - everything good there. Within 24 hours or less she cancelled due to change of family plans. She should have been upfront and at this late date in December we can find NOBODY to take or sit the dogs, so we are screwed and have to take the dogs with us by car. Total disaster. Make your private arrangements with a local sitter and do not trust Rover sitters. Ever. They cannot be trusted

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