Rover.com Reviews

Rover.com
Based on 33  Reviews


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About Rover.com

Rover.com is a site that connects travelers who have pets to pet sitters in their local area. Although dig sitting is the primary service provided by their hosts, they also offer dog walking services and pet care for other animals such as cats and birds.

Many pet owners are not comfortable letting their dogs sit in kennels while they are away. Boarding pets can be risky, as you don’t know the health of the other dogs in the facility and don’t know if your pet is being properly cared for.

Dogs can also feel anxiety when they are boarded and may lead to them acting out their frustrations when they arrive back home. They may chew on things and cause other types of mischief they may not have done prior.

The cost of hiring a sitter on Rover.com typically ranges from $20-$60 per day. There are no fees for pet owners or sitters to set up an account on Rover.com; however, they take 15% of the sitters’ earnings when processing their payments.

The cost of boarding your dog may or may not be cheaper depending on the additional services you request. Fees for additional walks, treats and extra playtime are typically required, these fees can add up quickly.

Rover.com’s registered users can locate and book sitters through the website. To find available sitters you will enter in your city of residence and the dates you will be away for. Once you have narrowed down your options, you can browse through each ones’ profiles. They will include pictures, pay rates, a description of themselves and their qualifications. While some of the sitters may have reviews from prior jobs, some of them won’t have any. Regardless, set up a time to meet with them and let them meet your pup.

The sitters on Rover.com are required to submit an application and be approved by the Rover team, to become a host. All sitters must comply with local, federal and state regulations regard the care and safety of all animals. Sitters who have proven themselves, to be trustworthy and responsible, can advance their status to become a Rover Pack member.

To be eligible for the Rover Pack program, sitters must have completed two successful jobs, they must display a great profile, and they must have a protection package. If they meet these initial requirements they may submit an application and continue forward with Rover’s extensive review process.

Rover Pack members are afforded with more sitting opportunities due to the perks they receive. They are entitled to priority on the last minute request list, they are given a profile boost and they are also rewarded with a custom URL profile.

Online reviews showed that customers were pleased with the services provided by Rover sitters. Not only did they feel comfortable leaving their dog with the sitter, but they also came back to a happy, well taken care of, doggy.

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33 ‘Rover.com’ Reviews
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1 Review

Not upfront about booking fee



May17, 2019

The website is difficult to use, has an extensive questionnaire for you to fill in as a first step. The site times out before you can find all the information they ask for. Perhaps not so bad, but my suspicions were aroused when a booking fee was required before I was allowed to contact the dog boarder. This made me wonder how much of a scam this outfit is.

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2 Reviews

Beware



April18, 2019

Just saw on the local news these companies don't do official background checks. They also cover up liabilities by having people sign disclaimers after insurance payouts.
Why would you let your dog stay with a stranger?

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1 Review

BEWARE!!!



April9, 2019

I arranged a meet and greet. Saw the facility the day I contacted the sitter. Such false advertising. In her Rover site was a picture of her sitting on an elegant staircase with dogs around her. When I arrived at the home it was a dump. She took me to a dark creepy shed that she called the dog room. I would never put my dog in this environment. I contacted Rover and canceled my request to book. This was all on the same day. Today I see a charge for $64.00. I called Rover and they said they could not help. Their policy is that if the booking was a week old they would not refund. I explained that the booking, the meet and greet and the cancelation happened on the same day within just hours. Rover said I would have to contact the person directly and take it up with her. REAL NICE!!!

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1 Review

Absolutely horrible company



March21, 2019

First, you have to prepay before you can book any services. My services where at least 3 weeks in the future. There is NO phone number to call if there is a problem. They ABSOLUTELY REFUSE TO PROVIDE A RECEIPT. Can you believe it? I have sent probably 10 emails and finally got an email back. They promised to send me a receipt but have not. I replied twice to their "how did we do surveys" and still have no receipt yet. After more than a week, no receipt. How can this be a legitimate company???? Understand that I have no problem with the sitter, it's just this awful company. I am thinking of cancelling this weekend which will mark 2 weeks of waiting for a receipt.

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Total Disaster



December13, 2018

Our pet sitter seemed very nice and trust worthy on initial meeting - everything good there. Within 24 hours or less she cancelled due to change of family plans. She should have been upfront and at this late date in December we can find NOBODY to take or sit the dogs, so we are screwed and have to take the dogs with us by car. Total disaster. Make your private arrangements with a local sitter and do not trust Rover sitters. Ever. They cannot be trusted

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1 Review

what a joke



December6, 2018

contacted 5 girls never called me back so I had to cancel my vacation this is a really joke

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1 Review

GO SOMEWHERE ELSE



October14, 2018

What a disaster, every bad thing you could think of happens with this company. We hired them when we went on vacation to watch our pets for a week, what a mistake. The person came to our house ( with cameras everywhere THANK GOD) she stayed for 5 minutes and then left. I called her and asked if she can stay the 30 mins I was paying for and she agreed. Next day she was there and stayed the 30 mins. That was it after that she never showed up again called and got no answer. Called Rover and they said because it was 10 pm they couldn't do anything until the next day. Our pets went over 24 hours with NO FOOD and they couldn't send anyone. I would use anyone besides ROVER do yourself a favor

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1 Review

Use common sense



September26, 2018

I'm a sitter on Rover and have been very successful. If you're a sitter and complaining that you're not getting business, that's the name of the game and it isn't Rover's fault. I think taking 20 percent is greedy AF but c'mon...if you use your brain I bet you can come up with some solutions to this.

As for complaining about unruly dogs that bark and poop everywhere... they're dogs. Dogs bark and poop a lot. Did you do a meet & greet first? You can easily tell if a dog is aggressive or w/e. If noise and poop bothers you so much, don't be in the dog business.

As for anyone complaining about terrible service they received...did you choose a sitter with lots of good reviews? Or did you choose the cheapest sitter with 0 reviews? Did you do a meet & greet with your sitter? Some of this is on you. Don't expect Rover the company to be able to know everyone on their site. They're the middle man! Use your brain. I do a meet & greet every. sigle. time. I honestly have nothing but nice things to say about all of my clients and their pets and I know the feeling is mutual

To the reviewer upset their sitter cancelled two weeks in advance for personal reasons...they gave you two whole weeks to find another sitter!!! That's SO much time. And it's definitely not Rover's fault. Honestly, some of these complaints are from people who don't understand that life is messy and doesn't revolve around them.

To the reviewer saying their sitter had MURDER charges on their record, lol okay wtf. My friend got denied for a DWI. There's no way a sitter had MURDER charges and whatever else and passed the background check.

Rover is awesome if you look at it as a middle man to find a person. Don't expect Rover's insurance to be a real thing. Interview the person who is going to be coming into your home and forget about Rover being anything else than a way to find that person. If I were to be bit by a dog, I'd pay for it myself and move on. I wouldn't contact Rover. If a dog got sick on my watch, I'd ask the client what they'd want me to do (take it to the vet or w/e) and if I had to pay for the time being, I would expect to be reimbursed by the owner. I bet 100% of my clients would reimburse me too! In fact, many of my clients tell me their credit card is on file at their vet and emergency vet if anything bad happens! Just be smart about who you do business with. Take control of your life. Rover can't guarantee anything and it's honestly really freaking dumb to think otherwise (that goes to sitters and owners).

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1 Comment
March 16, 2019

Great review Rover sitter. Here is mine. I found a sitter with a 5 star review on Rover. We did a meet and greet and then an overnight stay. We used her for over a year. Then, Novermber 19, 2018, one of my dogs was horribly MAULED by one of her dogs, because she allowed them to be unseparated and UNSUPERVISED. SHE DIED A HORRIBLE DEATH AND WE WERE 500 miles away. She left her alone at the ER.We contacted Rover and they basically blew us off.we found out that this woman's had a history of complaints that had been reported...the most serious was that she left several dogs, including her own, out in 90 degree weather with no water. Her own dog died from neglect. It was only then that Rover pulled her off her 5 star rating. We are horrified and continue to try and reach closure while we go through a ridiculous legal system. She has plead guilty to animal cruelty but is now out of state. Don't know if she will show up for sentencing or to hear our victim impact statement. It has been over 4 months.

Certainly is not a reflection on you. But Rover assures their clients that the sitters have been screened and vetted. I have a friend who applied to see how they screen. Rover does not screen adequately. They are putting customers at great risk for a dangerous situation, and are committing internet fraud in my opinion. Hundreds of people have had their pets hurt, neglected, maimed and killed.their high priced lawyers shut down any attempts to try and set up some legal regulatory parameters.

But don't worry. Rover eventually will get what is deserved...some actual standards. Too late for my sweet dog Emma. Her literate Madison is grieving and still trying to adjudt.

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