Stay away from this company!
I have a one year old Golden Retrevior named Bear, and we signed up for the dog walking service in May 2021. Our dog walker was named Danielle and she provided great service all the way up to this week, when for out of the blue I get this email from Rover. Com saying my services have been cancelled due to non payment for the days of August 16,18,20,23 and 25, 2021. Below is the message I received....
"We’re writing to let you know that your Rover account has been closed due to a violation of our Terms of Service related to unpaid services. Specifically, the service with Danielle for August 16, 18, & 20 (3 days), and 23 & 25 (2 days). Your recurring booking has been cancelled.
While your account is closed at this time, if you would like to continue to use Rover, please respond directly to this message so we can discuss completing payment for services provided. Your account must be paid in full to regain access to your account."
All the best,
This had been paid and sent Rosemarie the screen shot of this payment. She does reply back stating thanks and saw it had been paid. She then wants screen shots for all my payments since May 2021, even though their own payment history website under my account shows those payments were paid by my credit card.
All my dog walking services were cancelled that day. Thankfully I was in town and was able to walk Bear and not out of town on business. They just left me high and dry with no dog walks for Bear even though everyone must pay a week in advance. Of course since I paid a week in advance I'm out the money they charged.
I contacted the customer service department several times, but no one responds and they seem to not want the business.
I did check on the internet after this happened and saw many negative reviews out there, so now after reading all of those, I will not be going back to this service for the safety of Bear.