The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation.
I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment.
According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can "coach" the sitter so it won't happen again. I don't even think they read my emails because I would immediately remove someone like that from my business.
Needless to say, I highly do not recommend Rover. They offer you no help should an issue arise.

I really try not to complain or give bad reviews. But after a few weeks of this stewing in my head, I decided I have to warn other doggie parents.
Ever used the dog watching/walking app Rover.com? I would suggest you dont or you stop. I found a sitter that I really, really liked. I booked her multiple times on the app. However, the last time my dogs were there, my poor Monty was bit by another dog. On the eye. This is in NO way the sitters fault.
After taking Monty to the doggie ER because his eye was bleeding, they said the bite went through all three eyelids and were concerned that it hit his cornea. However, due to the extremely bad infection they couldnt tell until that was taken care of. So off we went with some meds for my pup. Needless to say, I was devastated.
Then Rover contacted me and said they would pay for the medical expenses within a 30 day period. Somewhere there must have been some miscommunication, because I was under the impression that because this was going to need time to be properly diagnosed they were going to pay it all minus the $250 deductible. (They also claim to have premium insurance.) This was GREAT news. I took Monty in for a follow up. His eye was still bleeding, only it was on the inside and not draining. My vet recommended I take him to a doggie oncologist. I did, and they said he had an ulcer that needed to be taken care of before she could tell what the damage is. I went home with more meds. A few weeks later we had a follow up appt and sure enough, he was blind in his left eye due to retinal disconnection from the dog bite. From the day of the injury until the discovery of his official blindness, was just over a month. So Rover.com reimbursed me the costs within the 30 days and denied my costs outside the month window. There may be more costs in the future depending on if his eye bulges and pain level, his eye may need to be removed. In my opinion, this is flat out wrong. Some may think otherwise, but Monty is my fur-baby, hes my first born. I treat my dogs like they are a part of the family. Now due to an injury he got while under the care of a rover sitter he is permanently blind in his eye and Im expected to pay for the rest of the medical expenses accrued due to this dog bite. Not cool.

If I could give rover a zero or triple zero stars I would. Their a scam and just take your money I've been a pet sitter and have not gotten any business for months it's horrible and they make it seem like they would give you business. Do yourself a favor and don't waste your time and money. They just want your money.

Beware of using this service. You will be dealing with people, not professionals. I set up a overnight stay months in advance of a huge party we were throwing. We didn't want our dog alone in a cage at some kennel so we met with the sitters and they seemed nice, our dogs got along, great. we set it up. 4 days before the party the girl texts me and asks if I could drop my dog off early in the morning because they had somewhere to go. I texted her back and said leaving our dog alone in a strange place is the opposite of what we agreed upon. She had the audacity to text me back and say things come up that you can't plan for and thanks for not understanding. ARE YOU KIDDING ME?! Obviously we canceled. When I attempted to leave this supposed 5 star rated flake a bad review I found that you can only rate someone after a stay and Rover can't/won't do anything about it.

I have been an active sitter for over 4 years with Rover. This is (was) my full time job. - I have made Rover 1,000's of Dollars in pet commission. They have now deemed my husband and I as not suitable due to a DUI - Misdemeanor Citation - that my husband received January 1, 2010.

Yes - he was an idiot and drove when he should not have. However, as we do not drive dogs around - does this truly make us unfit?

When I questioned them, - their response was "since you are a new migration sitter from Dog Vacay - we are being careful" WTF? I have never been with or even used Dog Vacay.

Do not use Rover any longer - at least until they begin having the once stellar reputation and customer service they once had.

Rude and extremely SLOW customer service. Their website had a technical issue and if you complain about it I guess their way of fixing that problem is to just delete your profile hilarious. I have never seen such unprofessional 'customer service' your customer service is a joke and apparently I'm not the only who thinks this just google it yourself LOL BYE

My daughter's friend was unavailable to sit her dog for a working trip. She hired Rover.com.

Long story short, the sitter overfed her, food and treats and also allowed our little baby girl to get people food.

My daughter came home to piles of puke and the dog (which is 6.5- to 7 pounds) spent the next 8 days in the ER vet and died because of the pancreatitis caused by the sitter.

Rover.com offered to "cover our financial burden" but after we sent the bill they said we misread their email.

Then they claimed "pancreatitis" was covered on insurance. Well, tell me how you exclude negligence from insurance.

OUR DOG IS DEAD. THEY WILL TAKE NO RESPONSIBILITY.

Do NOT use Rover sitters. The insurance policy they use has an out for any "illness" which could frankly get them out of paying for almost anything. My dog almost died during an 8 day stay with a sitter. She was very lethargic, vomiting, dehydrated, heavy bloody discharge, thickened intestines, etc. She even lost several pounds during her visit for almost 1/3 body percentage / weight lost. My pet has never had any health issues and in fact had just visited the vet a few days before my trip for her annual visit with a clean bill of health.
Honestly, the sitter returned the fees and was more concerned than Rover.com. I am extremely disappointed with the false sense of security provided with the insurance and statements on the Rover website. I gave them several attempts to make this situation right and it still has not happened. My vet stated that if I returned even one day later, my pet could have died.
I can not stress enough - DO NOT USE ROVER!