Rover.com Reviews

Rover.com
Based on 35  Reviews


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About Rover.com

Rover.com is a site that connects travelers who have pets to pet sitters in their local area. Although dig sitting is the primary service provided by their hosts, they also offer dog walking services and pet care for other animals such as cats and birds.

Many pet owners are not comfortable letting their dogs sit in kennels while they are away. Boarding pets can be risky, as you don’t know the health of the other dogs in the facility and don’t know if your pet is being properly cared for.

Dogs can also feel anxiety when they are boarded and may lead to them acting out their frustrations when they arrive back home. They may chew on things and cause other types of mischief they may not have done prior.

The cost of hiring a sitter on Rover.com typically ranges from $20-$60 per day. There are no fees for pet owners or sitters to set up an account on Rover.com; however, they take 15% of the sitters’ earnings when processing their payments.

The cost of boarding your dog may or may not be cheaper depending on the additional services you request. Fees for additional walks, treats and extra playtime are typically required, these fees can add up quickly.

Rover.com’s registered users can locate and book sitters through the website. To find available sitters you will enter in your city of residence and the dates you will be away for. Once you have narrowed down your options, you can browse through each ones’ profiles. They will include pictures, pay rates, a description of themselves and their qualifications. While some of the sitters may have reviews from prior jobs, some of them won’t have any. Regardless, set up a time to meet with them and let them meet your pup.

The sitters on Rover.com are required to submit an application and be approved by the Rover team, to become a host. All sitters must comply with local, federal and state regulations regard the care and safety of all animals. Sitters who have proven themselves, to be trustworthy and responsible, can advance their status to become a Rover Pack member.

To be eligible for the Rover Pack program, sitters must have completed two successful jobs, they must display a great profile, and they must have a protection package. If they meet these initial requirements they may submit an application and continue forward with Rover’s extensive review process.

Rover Pack members are afforded with more sitting opportunities due to the perks they receive. They are entitled to priority on the last minute request list, they are given a profile boost and they are also rewarded with a custom URL profile.

Online reviews showed that customers were pleased with the services provided by Rover sitters. Not only did they feel comfortable leaving their dog with the sitter, but they also came back to a happy, well taken care of, doggy.

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35 ‘Rover.com’ Reviews
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1 Review

GO SOMEWHERE ELSE



October14, 2018

What a disaster, every bad thing you could think of happens with this company. We hired them when we went on vacation to watch our pets for a week, what a mistake. The person came to our house ( with cameras everywhere THANK GOD) she stayed for 5 minutes and then left. I called her and asked if she can stay the 30 mins I was paying for and she agreed. Next day she was there and stayed the 30 mins. That was it after that she never showed up again called and got no answer. Called Rover and they said because it was 10 pm they couldn't do anything until the next day. Our pets went over 24 hours with NO FOOD and they couldn't send anyone. I would use anyone besides ROVER do yourself a favor

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1 Review

Use common sense



September26, 2018

I'm a sitter on Rover and have been very successful. If you're a sitter and complaining that you're not getting business, that's the name of the game and it isn't Rover's fault. I think taking 20 percent is greedy AF but c'mon...if you use your brain I bet you can come up with some solutions to this.

As for complaining about unruly dogs that bark and poop everywhere... they're dogs. Dogs bark and poop a lot. Did you do a meet & greet first? You can easily tell if a dog is aggressive or w/e. If noise and poop bothers you so much, don't be in the dog business.

As for anyone complaining about terrible service they received...did you choose a sitter with lots of good reviews? Or did you choose the cheapest sitter with 0 reviews? Did you do a meet & greet with your sitter? Some of this is on you. Don't expect Rover the company to be able to know everyone on their site. They're the middle man! Use your brain. I do a meet & greet every. sigle. time. I honestly have nothing but nice things to say about all of my clients and their pets and I know the feeling is mutual

To the reviewer upset their sitter cancelled two weeks in advance for personal reasons...they gave you two whole weeks to find another sitter!!! That's SO much time. And it's definitely not Rover's fault. Honestly, some of these complaints are from people who don't understand that life is messy and doesn't revolve around them.

To the reviewer saying their sitter had MURDER charges on their record, lol okay wtf. My friend got denied for a DWI. There's no way a sitter had MURDER charges and whatever else and passed the background check.

Rover is awesome if you look at it as a middle man to find a person. Don't expect Rover's insurance to be a real thing. Interview the person who is going to be coming into your home and forget about Rover being anything else than a way to find that person. If I were to be bit by a dog, I'd pay for it myself and move on. I wouldn't contact Rover. If a dog got sick on my watch, I'd ask the client what they'd want me to do (take it to the vet or w/e) and if I had to pay for the time being, I would expect to be reimbursed by the owner. I bet 100% of my clients would reimburse me too! In fact, many of my clients tell me their credit card is on file at their vet and emergency vet if anything bad happens! Just be smart about who you do business with. Take control of your life. Rover can't guarantee anything and it's honestly really freaking dumb to think otherwise (that goes to sitters and owners).

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March 16, 2019

Great review Rover sitter. Here is mine. I found a sitter with a 5 star review on Rover. We did a meet and greet and then an overnight stay. We used her for over a year. Then, Novermber 19, 2018, one of my dogs was horribly MAULED by one of her dogs, because she allowed them to be unseparated and UNSUPERVISED. SHE DIED A HORRIBLE DEATH AND WE WERE 500 miles away. She left her alone at the ER.We contacted Rover and they basically blew us off.we found out that this woman's had a history of complaints that had been reported...the most serious was that she left several dogs, including her own, out in 90 degree weather with no water. Her own dog died from neglect. It was only then that Rover pulled her off her 5 star rating. We are horrified and continue to try and reach closure while we go through a ridiculous legal system. She has plead guilty to animal cruelty but is now out of state. Don't know if she will show up for sentencing or to hear our victim impact statement. It has been over 4 months.

Certainly is not a reflection on you. But Rover assures their clients that the sitters have been screened and vetted. I have a friend who applied to see how they screen. Rover does not screen adequately. They are putting customers at great risk for a dangerous situation, and are committing internet fraud in my opinion. Hundreds of people have had their pets hurt, neglected, maimed and killed.their high priced lawyers shut down any attempts to try and set up some legal regulatory parameters.

But don't worry. Rover eventually will get what is deserved...some actual standards. Too late for my sweet dog Emma. Her literate Madison is grieving and still trying to adjudt.

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1 Review

Awful from top down



September17, 2018

They are a joke. They don't test dog sitters. And they discriminate against learning styles of future dog walkers. Don't trust.

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I'm shocked by so many negative reviews



August15, 2018

I am a Rover sitter/walker for them, WAG and own a sitting business. I have plenty of business from them and have the reviews to prove that if you have a good profile, great qualifications, references, professional, present yourself well, reliable and honest, you will get inquiries and potential clients.

As with all kinds of businesses, it's clients who have to make a request, Rover is a conduit for clients to sign up and find someone they hope and trust will take care of their pets.

Are there hundreds of Rover sitters/walkers, of course there are but there are also hundreds of businesses such as myself who are insured and bonded and offer the same services as well as the hobby sitters who carry no insurance. With that said, if you aren't getting any inquiries, then it is either something about you, your profile or the fact that you don't have any reviews yet.

The public is driven by profiles as to what the sitter/walker can offer a client, their qualifications such as extra training, medical certifications, references, reviews from current or previous clients. If there is no need or an over saturation of sitters, then it could easily take awhile to build up clientel; it doesn't happen overnight. It took me weeks and I have alot of qualifcations including being an Animal Control Officer, running a Pitbull rescue so easily handle problem dogs, CPR certified, EAMT certified, a certified member of PSI (Pet Sitters Intl) where I passed a rigorous test proving my abilities. Do you have to have all this to get sitting/walking jobs, no but just putting on a profile that you love dogs and will do a good job (I have no idea what your says; I'm just giving you one example as to why someone would pass a profile up and not contact the person).

My advise, give it time, make sure your profile is appealing to the public and make sure you make yourself available and be honest about what you can offer. Also have a great profile pic and extra pics of you.

Rover takes a percentage of the sitter's fee but they have to; they carry the insurance, do all the advertising to draw business in for us to get potential jobs.

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July 12, 2019

Their insurance in bullshit, they do nothing.

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1 Review

Horrible Experience. Horrible Customer Service.



July8, 2018

We had a very bad experience with Rover. To make a long story short, the person watching our dog lost the dog three hours after we dropped her off. The next morning, we got a call from the police that the dog had been found dead. The sitter felt horrible and compensated us a substantial amount of money for the new dog.

I reached out to Rover asking if they would be willing to compensate the remaining $250. The initial reply that I received from them told me that we'd heard from our assigned Trust & Safety person within 24-48 hours. Two weeks later, we finally got an email telling us that they Rover Guarantee doesn't cover compensation for new pets. The guarantee will cover vet bills up to $25,000, but there's nothing in the guarantee to offer compensation for the death of a pet due to negligence by the sitter. I asked if they would reconsider and reminded them that they would have been willing to pay a substantial amount of money for vet bills had our dog just been injured. So, I asked if they'd be willing to take $250 that they would have been willing to pay for vet bills and apply it to the purchase price of our new pet. I was told that they are unable to do that.

Any time a company says they are "unable" to do something, it drives me crazy. "Unwilling" would be a more appropriate word. There is ALWAYS something a company can do. They just chose not to.

So, what I learned is that the Rover Guarantee covers a lot of things. However, if the sitter loses your dog and the dog ends up dying due to their negligence, that's not covered. Some guarantee. I would caution anyone to think twice before using this service. Their guarantee is severely lacking. Check the reviews online. There are numerous stories just like mine. I'm sure that most of the pet sitting arrangements go smoothly. But, for those of us who are unfortunate enough to experience the death of a pet, I guess we're on our own.

UPDATE: After my post on Rover's Facebook page got shared multiple times and received dozens of comments, I got a call from Rover. They have decided to offer a settlement. While I'm glad that they ultimately did the right thing, I'm discouraged that it took so much effort to get to that point. I'm hopeful that they will update their Rover Guarantee to include some sort of resolution for death due to negligence.

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1 Review

Very unproffessional



June10, 2018

I booked two weeks in advance with "Chelsea H". We met for a meet and greet. Everything seemed fine. Then 2 days later she sends me a text saying she was unable to do it because of a personal emergency. A personal emergency two weeks from now? If I could give zero stars I would. This company needs to screen their sitters better as far as reliability and proffessionalism work ethics go! Rover.com will not get a second chance from me. !!!

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September 26, 2018

You still had 2 weeks to find someone new. This wasn't Rover's fault lol

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1 Review

Markwan is the best dog sitter!



May16, 2018

Markwan asked me to write this to share my personal experience of his care for dogs. Let me just start to share that before meeting him I was completely terrified of dogs. I had been attacked by dogs as a young girl and always a great fear of them. Through me being with him as he cares for his clients dogs I truly learned just how awesome dogs are. I now think I love dogs more than him. He pays attention to detail to each dog he cares for. He gets to know his clients before he cares for them. He truly connects and communicates with the dogs to make sure their needs are met and they are comfortable.
He is very active and loves to run, play, and have fun with the dogs he cares for. He even send his clients pictures of their pets during the day to show clients how they are doing. I would highly recommend him for dog care.

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No Help At All



May1, 2018

The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation.
I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment.
According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can "coach" the sitter so it won't happen again. I don't even think they read my emails because I would immediately remove someone like that from my business.
Needless to say, I highly do not recommend Rover. They offer you no help should an issue arise.

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