RockAuto Reviews
RockAuto Customer Reviews
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Buyer beware
Haven't had problems like everyone else.
Avoid at all costs. ZERO customer service, DOA parts.
i guess they didn't tell you that deka battery is out of business for a while now, that battery they sold you was a shelf forgotten throw back from yester year. Deka was a very good battery better than interstate batteries, they used to be good but not anymore, only 2 companies make batteries they just change the color of the plastic and give it a fancy sticker, all you pay for is name not quality, like lawn mowers and tractors. atd stamps them out gives them a paint job and sticker package a taller seat, so i it says craftsman you pay 1500bucks new, if its a home depot john deere which is a fake deere you pay 3000 for it its the same machine.
First Order is Last Order
Shipping ripoff/ robo customer service
Worst ever!
RockAuto is fraud
RockAuto.com company is fraud. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund.
Complete fraud! Checked the compatibility of my vehicle with parts even and they still sent the wrong parts claiming it was my mistake for ordering them even though the site said they were compatible.
They are trying to claim I do not want the parts as the reason for a return but this is also fraud as they sent me the absolute wrong parts to fit my vehicle. Of course I don't want them when RockAuto sent the wrong parts, I shouldn't have to pay for their mistakes but they are claiming I have to because they obviously don't care about customers as they keep hanging up on me claiming they have talked to me and explained to me everything, but all they did was keep blaming me for their website's error.
Terrible service, rude, insulting and racists remarks too??
If you like abuse and are a supporter of the KKK this company is for you!! Problem was a simple fix, price was Ok. Customer service (ironic title) no help, manager worse, said it was "MY FAULT" package did not arrive, my Paypal account was charged and payment cleared. RockAuto sent Fedex a stop shipment for some one but sent MY order number by mistake. (I checked with Fedex, got all info to correct problem, RockAuto would NOT take the info to fix the problem) Never got package, was charged shipping, got no help from customer service. The package never got to me, yet they held the part upon return for 10 days for "inspection", if there was damage it would be between RockAuto and Fedex,
What I got was a run around & rude treatment. NOTE to customer service rep Max(?) I can hear your rude racial remarks while you joke about it with your Manager. PS just because a name starts with De does not mean the person is necessarily "Mexican".
Rockauto is a scam. They are dishonest and will charge for their mistakes. You've been warned! They pay off Google too that's why no google reviews. You will get the wrong parts for cheap but they will be the wrong parts! And then they make it impossible to return or keep charging you. It's a fraud to unload non sellable parts
I will never do business with again!
Ordered Dorman Parking / Turn Signal Lamp Assembly for my truck. The website picture and description were correct. When they arrived, they were the wrong color. I was told that they do not warrant the part matching the pictures. I had to eat the shipping, both ways!
Stupidly, I ordered replacements through RockAuto again. This time the parts were from different manufacturers, visibly different and not from Dorman! Customer service told me that the parts were Dorman, but they would accept a return of a single lens. Once they received the return, they would reship the matching part. When I asked to return both for a full credit, they told me that only one was incorrect so that was not an option.
I will never buy from RockAuto again!
bad business, awful customer service
This internet auto store might have good value auto parts if they are available, but in regards to customer service they are the worst. Never had I ordered anything from the internet where a customer representative rep(s) had argued and lectured me via email on my order and their refusal to credit my account on the discount they promoted, but never applied after the purchase date. They said I entered the discount number incorrectly and therefore it was "too expensive" for them to credit my account with the discount. What kind of company is this?
The fact is they had credited me before on a previous order, but now they will not. I never heard of a reputable sales company that does this?
If I were you I would shop around for other real company that does real business and care about customers and not just their self servicing bottom line. Doubt it if they will last any longer with this practice.
Their customer service is an absolute joke. They don't give a crap about any of their customers.
Best auto parts seller, period.
Super fast shipping and crazy good selection of parts, with accurate pictures of most parts. Your shipping charges may be high if your cart contains items from different warehouses. The little truck icon next to parts help you choose parts from the same location.
Never had a problem with them and I've ordered parts for at least 12 years from here.