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22 ‘RockAuto’ Reviews
This internet auto store might have good value auto parts if they are available, but in regards to customer service they are the worst. Never had I ordered anything from the internet where a customer representative rep(s) had argued and lectured me via email on my order and their refusal to credit my account on the discount they promoted, but never applied after the purchase date. They said I entered the discount number incorrectly and therefore it was "too expensive" for them to credit my account with the discount. What kind of company is this?
The fact is they had credited me before on a previous order, but now they will not. I never heard of a reputable sales company that does this?
If I were you I would shop around for other real company that does real business and care about customers and not just their self servicing bottom line. Doubt it if they will last any longer with this practice.
Super fast shipping and crazy good selection of parts, with accurate pictures of most parts. Your shipping charges may be high if your cart contains items from different warehouses. The little truck icon next to parts help you choose parts from the same location.
Never had a problem with them and I've ordered parts for at least 12 years from here.