RockAuto Reviews

On a Sunday I took the brakes off the front of my car. I needed a rotor and pads so I placed my order that day and I got a email that they would be shipped the next day on Monday and they would be delivered on Wednesday. They used Fedex for the delivery and on there site all it said was label created.

You can no longer call Rockauto for customer support, they have no live chat or email. you have to do it all on there web site and they made me wait till the following Tuesday to see if it would be delivered and for me to get my refund.

Now my car has been down for over a week for a simple brake job because Rockauto does not want to pay somebody for customer support so now I am buying fro another on line store that has a phone number for customer support.

Ordered a part on Jul 22, 2022. Paid for 2-Day expedited shipping and as of today (Jul 27th) there is no order delivery status. Rockauto did provide a tracking number via DHL Express, but DHL has no tracking or delivery information.

You pay for expedited delivery and once you pay Rockauto, they are out of the equation. You can't contact then by phone, you can't talk to anybody, you can't chat, you can't do anything with them on the order, just wait & see. They have NO CUSTOMER SUPPORT WHATSOEVER.

Eventually, you can request a return if you did not get the part, but in my case I had to purchase the part somewhere else because the Rockauto part did not arrive in time. You paid for a service and they did not deliver. I understand that DHL Express is the carrier for delivery, but it is RockAuto who contract with them to deliver.

This has happened before to me with Rockauto and I should have learned. Miss once - shame on me. Miss twice - shame on you. There will not be a third time with Rockauto. Terrible company to deal with. Never again.

BS

You have to pay for shipping when they send you the wrong parts

You pay for the shipping back

I'm out 60 bucks for shipping and wrong parts

There's absolutely no customer service, have fun.

I usually have no problem with Rock auto and have ordered a lot from them but this time I ordered brake pads front for a 2016 ford explorer got sent wrong pads will not fit my car completely different and now I have to pay the shipping to return them and they are the ones who made the damn mistake!!!

This is total BS!!! They have no costumer service you can talk to so what do you do in a situation like this??? Unreal and I may not order a damn thing from them anymore over this!!! I really hate getting ripped off like this and there is no reason for it you made the mistake so why should I take the loss???

Love rockauto always have the best prices even with shipping costs. I would rather have cheaper parts with shipping then inflated prices with free shipping. I've purchased tons of different components without issue.

I have used rock auto on and off since 2000. They were a good place to get parts back then, not any more. I ordered $35.00 in parts on 3/17/22.

Today is 3/27/22 and still no parts. They charged 8.00 shipping for less than a 1 pound box. It started with DHL then went to the postal service. Wife looked on Amazon and could have gotten the parts cheaper and free shipping with a 4 day delivery.

Never again rock auto.

Thieves. Returns impossible; they move the goalposts over and over for more info to find any random way to pretend it's your fault. YOU WON'T EVER GET A REFUND OR RETURN.

I'M SUING THEM IN SMALL CLAIMS COURT, AS YOU SHOULD. PS ROCKAUTO THE REP WAS "CONNOR", maybe you should refund me for Order 198082054 and DO THE RIGHT THING.

https://www.rockauto.com/en/moreinfo.php?pk=10322184&cc=1410444&pt=10147&jsn=15 says " direct fit OEM pump replacements, so there are zero modifications required." Plug didn't fit and also requires cutting apart another part to fit. So description is false as well as part not directly fitting.

Do Not Buy From These Scam Artists!!!

First off you order a part based on your vehicle specs and they send you the product that is totally wrong for your car.

I bought hood struts, the pressure hinge tubes on your hood for a 2015 Hyundai Sonata, they sent me some super long ones that should have been for a Cadillac based on the size of them.

Now here is the part that might be slightly my fault, I didn't open the box till after Xmas and I bought them in November. Okay, past the time for returns but once I realized from my receipt that they sent me the wrong part you are unable to contact them they have no customer service, and there is no person contact at all.

Their web site tells you how to return or exchange something, but it is impossible and the most difficult is that you can't get through to anyone. I finally got an email response stating it's past the 30 day return time so you're stuck basically.

I should have read the reviews about them sending out the wrong parts on a regular basis and refusing to EXCHANGE the part that they sent out wrong. DO NOT BUY FROM THESE SCAM ARTIST!!!

God help you if you have any problems with any thing. There is no customer service, call their phone number: 1-608-661-1376 or 1-866-7625-2886 and see what you are in for...You will get a have a bad day and goodbye. I will never ever use them again the 70.00 bucks I lost is now just a reminder to never do it again.

You'll get a 30% discount, but expect a 50% chance of getting the wrong part and having to pay twice. Sent me a completely mismatched part twice; made me pay for $15 shipping to exchange it for their "alternative part.

After receiving another part that had a different physical appearance from my OEM part, I decided to try to install it because maybe I'm the one who's out of line. Nope - not a single mounting hole lines up, and better yet when I tried to return it they flagged it as ineligible because I "installed it", and they have no appeal or escalation process whatsoever.

Sad part is, that I went to the junkyard that same day, found the correct OEM part within 10 minutes and it was even 50% cheaper than RockAuto. TL;DR - Shopping on RockAuto has no accountability and expects you to gamble for a "discount".

I have never had a problem with these folks. Best prices by far and quick shipping. I have ordered MANY parts for 5 vehicles and never a wrong part. I think a lot of these problems I read are over blown. Just be careful when ordering to make sure you have the right part.

I am a professional automotive mechanic. I have used Rock Auto for many years without complaint. I like that you can choose between quality levels. I have never received an incorrect part over dozens of orders. I will say that many vehicles may have different applications for the same part depending upon the option package with which the vehicle is equipped, so it is necessary to do your homework before ordering. Their prices are great. I have never dealt with the customer service side of their business because, thus far, there have been no problems.

I just don't seem to have the problems many people are having. I have zero complaints after buying from them for many years.

I purchased a front hub kit for my 1991 Honda civic, they sent me a hub that fits a 1990 aura integra. one of the wheel bearings was bad cheaply made parts, I am warning you stay away from rock auto or you will regret it, there is no live customer service, it is so frustrating when you are not able to speak or email a live rep. So stay away, this is your first and last warning believe me you will regret it.

Your total lack of customer service will be the reason people like myself will opt to use a better company.

I have bought from rock for over 6 yrs. Not a wrong part yet that was their fault. I ordered a wrong part and they sent me a return label. I paid the return freight with no restock fee. Fair enough. I have eight different vehicles from 4 different manufactures from 1949 to 2009. I will continue to use them and tell others to as well.

I once had a chain store customer service person tell me Chevy never made a 283 cubic inch motor because it was not on his computer screen. Take your time ordering and check your vin number. You must order carefully. Manufactures often change part numbers and substitute parts without notice to anyone, even your corner chain store.

Like others, I had the worst experience with Rock Auto. I ordered a Mopar push bar for my Jeep. They sent a completely different part. I compared the part number with my order and proved that it was their mistake. They will only communicate via email and reiterated that return shipping was my responsibility. The only way to get the $200 refund was to pay $75 to return something I didn't even order.

While it may be technically legal, I would say it is as close to a legal scam as there is. I'm how happy to use their site to find the parts I need (their site does have great parts navigation). But I am not willing to risk losing money with getting incorrect parts and losing money just to ship them back.

They would be a great option if they were reliable in shipping. But, they will randomly substitute carefully selected parts with whatever the warehouse puller thinks looks nice.

Be careful what you order.Returning anything is very difficult, Only customer service is an email address.I got a standard reply that was of no help. When I tried again the response I received was that my return request had been closed. I've done business with them in the past but will never again and will tell anyone out there not to as well.

Ordered a manual transmission from Rock Auto, it was sent from there Remanufacturer Zumbrota Drivetrain. They send me a transmission that has one of mounts cracked off and welded back on right where the slave cylinder attaches to the side of the transmission.

Rock Auto said I returned it because I didn't want it and it was my mistake. And on the Remanufacturer's web site they state, a pre-inspection is done to ensure the unit is free of case cracks. I thought they were reputable companies I was dealing with, but all I got from them where lies and excuses.

I never received what I was promised and they ripped me off for the shipping charge of $386.31, so buyer beware when dealing with these companies they are dishonest, I would never deal with them again.

I ordered upper and lower control arms for my van from AutoZone, auto zone sent the wrong lower control arms! After a three day nightmare trying to return in the store I found out NO ONE had the lower control arms for my van except Rock auto! I ordered and received them a few days later and so far I am extremely happy!!!