RockAuto, located at RockAuto.com, is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world.
Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. This means they have no overhead costs, such as rent, utilities, and employees.
RockAuto.com does not even provide a paper catalog, instead keeping all their parts with updated stock info on their website. This lack of overhead gives them the ability to sell their parts at much higher discounts than other companies are able to provide for their customers.
Their online catalog has many different symbols that customers should know about that will help them choose the best possible product for their need. First, if a flag appears next to the make of a vehicle, it is because that vehicle is only available in certain countries.
When no flag appears it either means that the vehicle make is available in their main market of the United States, or it is available in multiple country markets. A part will also be marked if it is not currently in stock.
But the most helpful symbol that RockAuto offers is the red heart. When this symbol appears next to a part, it shows that this is a very popular item which has had very few negative reports. If a customer is having trouble choosing between similar parts, this item is recommended as a safe way to go.
While this company does not keep any mechanics on staff, they do offer service manuals to their customers who need help understanding how to perform a repair.
Customers who have an issue with anything they order from this website may return them – as long as they have never been installed or modified – within 30 days for a full refund of the part’s cost, less Shipping & Handling or processing costs.
If you have any experience with this company or their products, please leave your RockAuto reviews below.
7 ‘RockAuto’ Reviews
people who work there are as dumb as they can be. price is not everything and even prices they have on parts there aren't the best. worst thing is their shipping calculator sucks. one time gives you one price and other gives totally different price but that price is about 4x higher. when you ask them why it happens, you get the same bull crap answer. It varies by this and that etc. which would be ok, if it was applicable. unfortunately many times I checked for the same item being shipped from the same location to the same zip and the quotes were different via the same shipping provider. I guess you are getting what you paid for. tit for a tat. I hope someone will make big deal of that at some point because they don't have anyone available above their [email protected]
Sent wrong parts in December. I called in February and no return call, emailed in March and was told couldn't return parts. 2 different struts and one looks used. Not the right struts for my vehicle, out original price and $80 to a mechanic. Invoice75538623 price $56.67. This is the second time I have ordered and got the wrong parts!
RockAuto.com company is fraud. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund.
Complete fraud! Checked the compatibility of my vehicle with parts even and they still sent the wrong parts claiming it was my mistake for ordering them even though the site said they were compatible.
They are trying to claim I do not want the parts as the reason for a return but this is also fraud as they sent me the absolute wrong parts to fit my vehicle. Of course I don't want them when RockAuto sent the wrong parts, I shouldn't have to pay for their mistakes but they are claiming I have to because they obviously don't care about customers as they keep hanging up on me claiming they have talked to me and explained to me everything, but all they did was keep blaming me for their website's error.
If you like abuse and are a supporter of the KKK this company is for you!! Problem was a simple fix, price was Ok. Customer service (ironic title) no help, manager worse, said it was "MY FAULT" package did not arrive, my Paypal account was charged and payment cleared. RockAuto sent Fedex a stop shipment for some one but sent MY order number by mistake. (I checked with Fedex, got all info to correct problem, RockAuto would NOT take the info to fix the problem) Never got package, was charged shipping, got no help from customer service. The package never got to me, yet they held the part upon return for 10 days for "inspection", if there was damage it would be between RockAuto and Fedex,
What I got was a run around & rude treatment. NOTE to customer service rep Max(?) I can hear your rude racial remarks while you joke about it with your Manager. PS just because a name starts with De does not mean the person is necessarily "Mexican".
Ordered Dorman Parking / Turn Signal Lamp Assembly for my truck. The website picture and description were correct. When they arrived, they were the wrong color. I was told that they do not warrant the part matching the pictures. I had to eat the shipping, both ways!
Stupidly, I ordered replacements through RockAuto again. This time the parts were from different manufacturers, visibly different and not from Dorman! Customer service told me that the parts were Dorman, but they would accept a return of a single lens. Once they received the return, they would reship the matching part. When I asked to return both for a full credit, they told me that only one was incorrect so that was not an option.
I will never buy from RockAuto again!
This internet auto store might have good value auto parts if they are available, but in regards to customer service they are the worst. Never had I ordered anything from the internet where a customer representative rep(s) had argued and lectured me via email on my order and their refusal to credit my account on the discount they promoted, but never applied after the purchase date. They said I entered the discount number incorrectly and therefore it was "too expensive" for them to credit my account with the discount. What kind of company is this?
The fact is they had credited me before on a previous order, but now they will not. I never heard of a reputable sales company that does this?
If I were you I would shop around for other real company that does real business and care about customers and not just their self servicing bottom line. Doubt it if they will last any longer with this practice.
Super fast shipping and crazy good selection of parts, with accurate pictures of most parts. Your shipping charges may be high if your cart contains items from different warehouses. The little truck icon next to parts help you choose parts from the same location.
Never had a problem with them and I've ordered parts for at least 12 years from here.