Reverb.com is an online marketplace that, since 2013, has specialized allowing users to buy and sell new, used, and vintage musical instruments.
How Does Reverb.com Work?
The Reverb marketplace states that as a community built entirely for and by musicians, the creators of Reverb have worked hard to make this website the best place online to purchase all different kinds of instruments and music gear.
Once a piece of equipment is listed on their website, Reverb makes sure that all listings are promoted and advertised through a variety of networks and channels.
They also create live listings on Facebook and Twitter feature the items in their emailed newsletters and in their 'Handpicked Collections'.
This website also provides their members with something they call the Price Guide.
This guide is intended to help both buyers and sellers make informed purchases by providing benchmarks for the value of the instruments, using thousands of previous transactions of instrument sales as well as transaction from items recently sold on Reverb.
Certainly the majority of the money that you pay when making a purchase on this website will be wholly dependent on the type of equipment that you are purchasing, the volume, and of course the quality and the condition.
That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction.
In addition, they provide their members with unlimited free listings.
The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it.
The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of.
Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website.
If two parties met on their website and conducted a transaction through means other than Reverb.com, then this protection no longer applies.
If you did conduct your entire transaction through their website and as a buyer you were sent a product that you felt does not match the description or condition you were promised, the website instructs their members to first speak directly to the seller.
If that does not result favorably, the buyer can then ask the website to intervene on their behalf.
The website will investigate the entire transaction, as well as the claims made by the buyer as to the reality of what they purchased, and if they confirm the buyer is right, they will begin necessary actions to refund the buyer’s money.
All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-726-2728 or by submitting them directly to their website through their Contact link at the bottom of the page.
There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay.
Since Reverb don’t charge customers fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves.
Competitors and Alternatives?
There are many other websites that allow people to sell products, like eBay and Craigslist, but not many others that promise the kind of expertise and tools specifically intended to help musicians and those in the music business sell their products.
If you have any experience with Reverb.com or their services, please leave your reviews below.
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Reverb.com Customer Reviews
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Never again will I sell anything through Reverb.com
Customer Service Does NOT Exist For This Company
Reverb and sellers scamming together
Reverb is a scam, bought a guitar from seller, reverb charged card and then seller said the guitar was sold...Same guitar is still on reverb for sale from same seller. Seems they are working together.
This is how Reverb places buyers at risk by hiding poor seller feedback.
This has happened to me more than once. Here's how it works: if you are dissatisfied with your purchase and decide to leave poor feedback for your seller, your seller can retaliate with poor feedback against you. This feedback cannot be removed unless you remove your feedback. So, if you leave your seller 3 stars, they can leave you 1 star (with no explanation). If you don't want that 1 star review on your account, you can only have it removed by removing your 3 star review. See?
This is how untold numbers of poor seller reviews are hidden from buyers in order to keep sales moving and to keep Reverb making money. That "5 Star" seller you're about to buy from might have dozens of 1 star reviews that have been removed.
Support? No. Reverb's customer support is worthless. In fact, the "Customer Experience Supervisor" is 5 years out of high school. Until last year, this person spent the prior 3 years working as a "Starbucks Barista" and as a "store associate" at "Binny's Beverage Depot," whatever that is. 90% of this person's resume is comprised of slinging coffee and "developing meaningful relationships using one on ones with other active members of Chicago’s social justice scene." Yes, you read that right. That's where the buck stops in the Reverb customer support department, and this person has certainly gloated about that fact to me.
Be very careful with your Reverb purchase. If something goes wrong, you're on your own.
Hold your money for 2 plus weeks - NO customer service to speak of
Almost 2 weeks since I sold my guitar and 3 pedals. No money yet. Impossible to speak with a real person. Took almost 10 days just to have them re-check my info and delay my payment further. If and when I get my money for selling my items, which are long gone now, I will spread the word.
Horrible service at a premium price. When you do find a telephone number buried on the internet, it just steers you to the website. Also, you basically cannot email...only live chat, 'sometimes'. Due to the 'pandemic'. Stay away....Craigs List is by far better. Even E-Bay.
Gosh, I wish I had seen these reviews 3 months ago. Sold 2 guitars through Reverb, but didn't get paid for... 70+ days! Had to follow up with their arrogant and helpless "Customer Experience Specialists" on a DAILY basis - otherwise I'd probably never get paid at all - it was going nowhere, just spinning wheels on Reverb's part. Countless lies and promises never delivered on by their reps, no way to contact them by phone or to file a complaint, I felt totally screwed by them for almost 3 months. Never again will I sell anything through Reverb. What a horrible, borderline fraudulent company!
Reverb Holds Refund of Seller's Fee "in the Bill" Without Paying Back the Money. Traps in Terms and Conditions. Customer Service is Terrible.
I sold a guitar in Reverb in February 2022. The guitar was damaged during the shipment, hence I have to refund the buyer. Reverb just pay me the refund of seller's fee "in their bill", which you can only use that credit when you sell stuff via them next time. That means if you don't sell stuff via them anymore your money will be trapped forever.
I am not an American and I am not sure if this is legal. I will try to find a way to file a formal complaint to relevant institute in US. Besides, every time their live chat customer service persons told me that the refund will be credited into my Paypal account next month (I refunded the buyer via Paypal) since March.
Now in May and nothing comes back to any or my accounts (Paypal, Linked bank account nor filed credit card). They lie and now even no further reply in neither email and live chat! Would cancel the Reverb account after I have gotten my money back!!!
Terrible customer service....the company floats your money in their banks accounts to make interest.
They will say your funds are available for transfer but it may take 1 to 4 business days. NO, it will still show processing and take over a week.
This is a fraudulent claim to keep a your money in their accounts. The more money the more they can fake company value and make interest off money that your already paying reverb fees on.
They need to be investigated.
Poor support, no protection
Sold a 1955 J-45 to a guy in CA. Buyer said it wasn't exactly what he wanted. He returned the instrument in good condition. He asked for a refund
minus the 149.00 shipping and an additional $75.00
for my trouble. Nice guy, right? I didn't get my shipping or the additional $75 because Reverb says
they don't handle the payments. Who Does? They are full of #@*%$.....
You'll be sorry
Reverb LP is worthless
Well, flat honest answer is, it don't work. I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. I messaged them with some questions and got one answered; -you have to have reverb and reverb lp. Then he showed me how to sync my discogs with reverblp so that inventory would be easy. Once I got that done, it says you gotta wait 48 hours or so for the upload/inventory. So I did. And I'm still waiting.
And I asked again why my 81 pieces of inventory are still suspended? I was going to just deleted them because I synced with discogs and I do want duplicates. No answer. I got e-mail today about how satisfied I was with their customer service. Hahaha. What an annoying work for BS. I could of built my own website by now. Waste. Of. Time.
Stick with discogs, eBay or whatever ways to sell gear and wax. Doing business with reverb is that, man; speaking to a hot dog in a hallway and the only response is your own voice. The hot dog might send you an email. Cheers.
Fraudulent CC charges
I don't usually leave reviews!
I don’t usually leave reviews. However I felt I should let my fellow players know of my experiences on Reverb.com.
I have been a working musician for over 40 years. I have bought and sold more guitars and equipment that I can remember. In the past few years I have bought and sold a few things on Reverb.co, I have had some really horrifying experiences. The customer service for both as a seller and as a buyer is almost none. Try to call and get a live person! And, the online help has an, “I don’t really care attitude”.
Anyway, I would be very cautious to buy or sell on there. Just thought you might want to know.
Good luck to all of you.
Thank you for the heads up, I was going to list my vintage guitar on there. Glad I checked their reviews first
Worst Company Ever
MAKE IT UP AS THEY GO ALONG
Reverb has a set of rules which they refuse to follow. Buyers get to keep and damage purchases and then get full refunds.
Sellers, give your stuff to Goodwill or donate to a local school.
avoid this site at all costs
avoid these idiots at reverb
Don't use reverb.com, period !!!!
Stay away -- Reverb makes money from scammers and supports them
I had a horrible experience experience on Reverb. It was compounded by the fact that Reverb only allows buyers to leave feedback for 30 days. As a parent purchasing what I thought was a new instrument in perfect condition for my kids in November and wrapping it for them to open at Christmas, there was no way I would have been able to meet the 30-day feedback window.
Please be aware if you are daring enough to purchase from Reverb, that the seller ratings are completely inflated because of the 30-day limitation. Amazon does not have such a limitation.
Reverb.com stands by nothing
I am very displeased with Reverb.com they are holding my money on something that was supposed to be delivered but sold at a higher price. Reverb is bogus spread the word. I think that is lame. And illegal. If it's sold ...List as Sold!
Same thing is happening to me right now!