I used to order vitamins from Puritan's Pride for several years and I thought it is respectable and reliable company, but...
I live in Russia and I have to pay for international shipment. That's why I always try to order for about $100.
It is clear, if I buy 1 product with $10 price and pay $17 for the shipment in fact I get that product for $27, but if I buy 10 pcs for $100 and pay $25 for the shipment one piece is $12.5.
They sent last package without some ordered product. Nobody told me before the package was sent that some position is out of stock. If they did - I would change order and keep average cost of vitamins including shipment in a resonable limits. But they didn't warn me and informed me when I could change nothing.
They refunded money for the absent position but as a result I've bought vitamins 50% more expensive (with a glance of shipping cost) than I ordered! Nice difference!
Moreover, shipment cost with such a cut order had to be cheaper but they didn't cut it for the less weight.
I wrote to Customer Help explaining situation. I hoped they compensate my loss by some way but the answer was "We are sorry, bla-bla-bla, please order again."
Who would buy again after that? I don't want to get vitamins 50% more expensive than I paid for.
Shame on you, Puritan's Pride!
After this review (on another platform) I got reply from the company. They refunded $5 for wrong shipment cost and sent $5 as apology.
Nobody in Puritan's Pride tried to calculate how much I really lost. I wrote to them again with detail calculation but they don't need to keep loyal customers: still no answer.