Pure Flix Reviews

Pure Flix
( 30 reviews )

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Pure Flix Customer Reviews

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The content.
September 6, 2023

There many things I do not like about pureflix.

One the acting. The acting is very cheesy! They should get better actors for crying out loud!

Two, the plots of the movies are terrible! I can't find a good movie to watch that has terrible plots, mostly the terrible plots or mostly on the the pureflix originals.

Three, drop a lot of the Christian stuff in your thrillers or action or adventure! It gets pretty annoying when they mention God all the time in there thrillers or action and adventure!

Don't get me wrong I am a Christian myself, but having movies like that makes them boring or ruins everything, except when you want a good faith movie, I can understand but common!! I can list more but won't go into further details. That's the only top three keys I want to take into detail.

Don't sign up
August 19, 2023

Movies are old and never gets updated. They will keep charging your account if you don't stay on top of them. Even if you send them emails they will continue to charge. Don't sign up.

BEWARE the Autorenewal
August 15, 2023

I signed up for PureFlix for a year. My credit card was put on AUTO renewal, unbeknownst to me. If this is a channel you want to try, be AWARE that you will be enrolled in AUTORENWAL and charged yearly until you cancel. Just like any WORLDLY company, BUYER beware.

Difficult to use
July 4, 2023

The problem is that it is impossible to find & download the app.

I signed up for the “free” trial & now can’t get back in.

Very user unfriendly

Hidden no refund policy
June 18, 2023
I signed up for an annual subscription in mid March 2023. After having buffering issues & video/audio being off sync I decided to cancel the beginning of June 2023 as their webpage stated you could cancel at anytime. I tried to cancel online, but it didn’t appear to me that it worked. After searching, I found an email address and explained my situation. They offered to help me correct the buffering & audio/video being off sync. I explained I stream many apps & that I didn’t want any “troubleshooting help”, but just wanted to cancel. Then I asked for a refund unfortunately, like other reviews I just recently read, I was told they have a no refund policy. They offered to escalate to a tier 2, which came back holding firm to their no refund policy. I let them know I felt their business practice was deceptive. I didn’t expect a complete refund, but at least a prorated amount. They pointed me to their “hidden text” that did indeed say they had a no refund policy. Just because they show Christian movies doesn’t mean they share Christ like values of transparency in their business.

Very Satisfied Customers Here…
April 29, 2023
Our family has enjoyed several movies on Pure Flix. The subject matter and content was great! The sound quality was very good and there was no buffering. We are very satisfied customers who intend to renew our subscription when it comes due. We highly recommend Pure Flix…

Dry church. Pastor character questions praying.
April 2, 2023

This is a review is written by a Christian on the movie 'The Girl Who Believes in Miracles.'

The pastor character lacks faith and tells the main character that he really does not pray. The church that he preaches in barely has people in it, and the pastor character himself is as dry as toast.

A dream catcher is seen on the girls bedroom wall. That is a cultic item. It would be appreciated if those who produce "faith" movies consider putting these things into consideration.

Thank you, Louise

Not worth it
April 1, 2023
I would give it a zero rating if I could. Expensive and sub-standard programming. I want a refund!

Read the fine print or you'll be sorry.
March 23, 2023

Our subscription for Pureflix renewed on February 23, but since no email notification was sent, so we were not aware. If we had known, the price before hand we would have canceled.

Contacted them on March 22 to cancel, but was told that there is a no refund policy, not even a partial refund.

So now we are stuck with this unwanted subscription until February 23/2024.

We were offered a discounted price of $59.99 if we wanted to keep the subscription. I told them that I wanted a refund.

Our request was escalated to the Tier 2/Leadership Team, but that was a waste of time.

Asked for the discounted price that was offered, $59.99, but was told "We have a no refund or partial credit policy which is disclosed in our [Terms of Sale] upon signing up with Pure Flix."

None of this would be an issue if they had sent a reminder.

Buffering Tech Problems on Pureflix
February 28, 2023
my 2nd review. buffering or not playing every time I try to watch a movie. Very disappointed and frustrated. I canceled my annual subscription. This year (2023) on Pureflix is pure torture to watch!!!! Don't know what happened. Last year wasn't like this. I've checked my speed which is well over the required to watch.

Warning! Pureflix has competency or integrity issues!
February 10, 2023
I cancelled my pureflix subscription several days ago and received email verification of my cancellation. The day after my cancellation I started receiving emails telling me they were having problems processing my annual subscription payment. I contacted customer service to ask why they were attempting to obtain a payment from me when I had cancelled my subscription. The had no answer but told me they would resolve the issue. Daily I receive their emails and daily I contact customer service with resolution of my problem. Warning! Don't deal with Pureflix. They either lack integrity or have competency issues.

They do not honor your cancellation before th trial period is up. And they will continue to draft your account.
January 11, 2023
That is the same thing that happened to me. Then I finally got someone on the phone and the lady told me they found another account in 2020 that I didn’t canceled so that’s why they were drafting my accounts suddenly. They run thru my account everyday. For this to be a faith channel they sure are doing some shady stuff.

Withdrawing money
December 26, 2022
Pure Fix has been trying to charge my debit card every day for the past two weeks. I canceled my subscription before the free trial was up and almost 2 months ago. They sent me a confirmation email that it will cancel after the last day of trial period. So why are they trying to trying to get money out of my bank now?

December 25, 2022
I get pureflix from our library. Good thing as their terrible: Sound mix’s are awful. The scene music is louder than the dialogues. No subtitles so my senior mum who is hearing impaired can follow the storylines. The acting is stiff unless they use actual actors. ( Daniel Baldwin). It’s a shame as the budget is huge for locations, beautiful scenes, sets and backgrounds. So far they need to work out the bugs at a lower price.. For my money I am sticking to Hallmark for films that focus on the goodness of God and the Christian lifestyle.

Not family friendly beware!
December 6, 2022

Not family friendly!!! The movie a Christmas dance 54 minutes into the movie they’re at a Christmas tree farm in the Christmas tree farm owner says “better late than pregnant” And they all awkwardly laugh. The second movie “ A Christmas reunion”starts as a harmless kiss, then turns into a bare chested man in pajama bottoms Standing awkwardly in the kitchen while the girl is now in the pajama top and nothing else! I’m not sure how that can be considered family friendly. Pure crap is more like it!

Fraught with poor quality and technical issues.
November 29, 2022

I will never return as a customer due to very poor quality.

One of my CONSTANT complaints are the technical issues with the voice falling out or sync with the picture.

If I call I get this long list of things I have to do to my very excellent Samsung TV to correct the problem. But the issue pops up again the next day and I'm tired of fighting with this. I'm pretty patient but this goes way past my threshold!

Pureflix steals your Money!!!
November 15, 2022

I wish I could give Pureflix a minus -10. They emailed me & said that my credit card expired & they weren’t able to charge my credit card. I didn’t want to renew this so I was glad. Well, they charged my card anyhow & chase let the charge go through. They charged me $107.24. I didn’t realize they charged me cos they told me they couldn’t. I called Pureflix & the boy I talked to told me that he could see that I had NOT used the TV service & he would submit to get me a refund. They refunded me $58.70 because they said they were pro rating it. I NEVER used this service & they m know it! I’ve called them again & asked to speak to the President of the

company. They told me that they don’t have access to him. I said well then give me someone higher up than you. She wouldn’t do it I’ve written to the BBB and they won’t do anything either. I just called my haze card & they won’t do anything either They said it’s too far back in date. So they stole my money knowing that I never used their service. I WOULD NOT RECOMMEND THIS COMPANY. They act like their a Christian company but they steal your money. So sad! What goes around comes around!

Mar January 11, 2023

Yeah they real shady. That is the same thing that happened to me. Then I finally got someone on the phone and the lady told me they found another account in 2020 that I hadn't canceled so that’s why they were drafting my accounts suddenly. They run thru my account everyday. For this to be a faith channel they sure are doing some shady stuff.

Repetitious - and questionable suggestive movie contents
November 1, 2022

I have been a Pure Flix customer since 2016. During that time I noticed that they keep offering the same movies over and over and over again as new ones (when they have not "highlighted" them for a while) and they were shown a while back. Also, some of them are very questionable as to what they might suggest ( being that they are secular movies, with the "bad words" taken out.

The Bible is clear in 1 Thessalonians 5:11 "Abstain from all appearance (forms) of evil", and Ephesians 5:11 "have nothing to do with the deeds of darkness, but rather expose them".

I was VERY disappointed when you added Karate Kid 4 to your venue,

PureFlix is supposed to be a Christian Bible-based Film company - and in Karate Kid 4, Mr. Miyagi is shown praying to Buddha, and throughout the movie, the character of Julie is instructed to look to her inner self for strength ( just as middle eastern yoga) instead of Jesus Christ! (I can do ALL THINGS through Christ Who strengthens me" ( Philippians 4:13).

I had been considering canceling my membership ( but it was on auto-renew, so it kicked back in for another year Oct. 3, 2022.

I am able to watch free Christian Movies on Youtube, many of the same I have seen on Pure Flix.

No harm meant - just had to say what the Bible says, and what I feel in my heart.

PLEASE Pure Flix - remember to handle (divide) the Word of God correctly (2 Timothy 2:15) You will be held accountable!

God bless,

In Christ and His service - JML

JanieNew life Properties November 01, 2022

just wanted to add - that I agree with the other comments, this company does not display Christian Values - whatever you do - do not get the "Life Time" membership offer for $1000!

You will be watching the same movies over and over ongoing......!

Nothing is Impossible
October 30, 2022
Not happy with the new movie "Nothing Is Impossible". Looks too much like the world in many of the scenes. Disappointed ☹️

Stay Away! Very, very far away!
October 24, 2022
This company will renew your subscription with no notice and will then refuse to refund the annual fee when it shows up on your credit card bill. We quit using it because it was so glitchy and thought we had gotten it cancelled. Don't mess with this company.