Pure Flix Reviews

Our subscription for Pureflix renewed on February 23, but since no email notification was sent, so we were not aware. If we had known, the price before hand we would have canceled.

Contacted them on March 22 to cancel, but was told that there is a no refund policy, not even a partial refund.

So now we are stuck with this unwanted subscription until February 23/2024.

We were offered a discounted price of $59.99 if we wanted to keep the subscription. I told them that I wanted a refund.

Our request was escalated to the Tier 2/Leadership Team, but that was a waste of time.

Asked for the discounted price that was offered, $59.99, but was told "We have a no refund or partial credit policy which is disclosed in our [Terms of Sale] upon signing up with Pure Flix."

None of this would be an issue if they had sent a reminder.

Not family friendly!!! The movie a Christmas dance 54 minutes into the movie they’re at a Christmas tree farm in the Christmas tree farm owner says “better late than pregnant” And they all awkwardly laugh. The second movie “ A Christmas reunion”starts as a harmless kiss, then turns into a bare chested man in pajama bottoms Standing awkwardly in the kitchen while the girl is now in the pajama top and nothing else! I’m not sure how that can be considered family friendly. Pure crap is more like it!

I will never return as a customer due to very poor quality.

One of my CONSTANT complaints are the technical issues with the voice falling out or sync with the picture.

If I call I get this long list of things I have to do to my very excellent Samsung TV to correct the problem. But the issue pops up again the next day and I'm tired of fighting with this. I'm pretty patient but this goes way past my threshold!

I wish I could give Pureflix a minus -10. They emailed me & said that my credit card expired & they weren’t able to charge my credit card. I didn’t want to renew this so I was glad. Well, they charged my card anyhow & chase let the charge go through. They charged me $107.24. I didn’t realize they charged me cos they told me they couldn’t. I called Pureflix & the boy I talked to told me that he could see that I had NOT used the TV service & he would submit to get me a refund. They refunded me $58.70 because they said they were pro rating it. I NEVER used this service & they m know it! I’ve called them again & asked to speak to the President of the

company. They told me that they don’t have access to him. I said well then give me someone higher up than you. She wouldn’t do it I’ve written to the BBB and they won’t do anything either. I just called my haze card & they won’t do anything either They said it’s too far back in date. So they stole my money knowing that I never used their service. I WOULD NOT RECOMMEND THIS COMPANY. They act like their a Christian company but they steal your money. So sad! What goes around comes around!

I have been a Pure Flix customer since 2016. During that time I noticed that they keep offering the same movies over and over and over again as new ones (when they have not "highlighted" them for a while) and they were shown a while back. Also, some of them are very questionable as to what they might suggest ( being that they are secular movies, with the "bad words" taken out.

The Bible is clear in 1 Thessalonians 5:11 "Abstain from all appearance (forms) of evil", and Ephesians 5:11 "have nothing to do with the deeds of darkness, but rather expose them".

I was VERY disappointed when you added Karate Kid 4 to your venue,

PureFlix is supposed to be a Christian Bible-based Film company - and in Karate Kid 4, Mr. Miyagi is shown praying to Buddha, and throughout the movie, the character of Julie is instructed to look to her inner self for strength ( just as middle eastern yoga) instead of Jesus Christ! (I can do ALL THINGS through Christ Who strengthens me" ( Philippians 4:13).

I had been considering canceling my membership ( but it was on auto-renew, so it kicked back in for another year Oct. 3, 2022.

I am able to watch free Christian Movies on Youtube, many of the same I have seen on Pure Flix.

No harm meant - just had to say what the Bible says, and what I feel in my heart.

PLEASE Pure Flix - remember to handle (divide) the Word of God correctly (2 Timothy 2:15) You will be held accountable!

God bless,

In Christ and His service - JML

No advertisements & David R White movies are my favorite, also there is a lot of movies to choose from. I’ve never had a problem with Pureflix & I’m happy to pay yearly for it! It’s GOOD, CLEAN entertainment!!!

My experience with Pure Flix has been horrible. They charged us for an account we didn't know we had and when I asked them to cancel and refund my money they told me they would cancel but refused to refund my money. I have never used Pure Flix and certainly will never use them in the future. They are fraudulent in my view.

I would give Pure Flix no stars, if possible. I just noticed a credit card charge for Pure Flix and had no idea what it was. Long story short, somehow my wife downloaded the app thinking it was free to see what it offered. She not I ever used it and never knew that we had an account.

When I called and talked with Pure Flix I was told that it was an automatic renewal and they would not refund the charge to my card. They have a no refund policy. This is supposedly a faith based company but I find their business dealings to be deceptive and not what I would think a Christian company would do. So beware!

My family subscribed to Pure Flix a year ago and determined to not renew our membership. The quality of the streaming was terrible with the lip syncing alway being slower than the video or faster than the video, but never right on. The movies most often quit in the middle, so you had to go back in and restart it. We also found within about 6 months that the quality of the movies was very poor.

When we tried to cancel, the company continued to charge our account though we had been emphatic that we no longer wanted the membership. At this point, we have had to dispute the charges at our bank 3 times as Pure Flix continues to charge our account. I have talked with Pure Flix on 2 occasions following our cancellation yet they continue to charge our account.

It's a complete waste of money and time and they don't refund you your money back so you spend money on the app and if you don't like it you wasted your money.

I thought it had more Christian movies and everything but they don't really. I watch one movie on the app and I paid for the year so I wasted $80 on this app.

Billing Trap

We have used this service for a few years. Signed up last year for full year. This year they charged my credit card the full amount for additional year.

Contacted them 2 weeks after to cancel and seek prorated rate. I was told "No" and full amount would still be paid. I will never use this provider again.

So disappointed they are not the same. Does this have anything to do with Sony buying them?