PupSocks Reviews

12-28-2022 first time ordering from this company. Although I am excited about the product their website leaves MUCH to be desired. You CANNOT edit your shopping cart for changing colors, number of purchases items etc. without losing your offered discounts during the checkout process.

Also, BEWARE the person you are shipping to becomes the named person who placed the order which should be your name as the person placing the order, not the person you are sending to.

This is a great concept! Unfortunately, two blankets later and still not correct. Pretty sure that the problem will not be resolved before Christmas. The first order was made with a lot of extras added at additional costs. The ordered blanket was supposed to have two faces on it. It came with only one face. After much trying to get in touch with the company ( no phone number) they promised to correct the problem. We received the replacement today. Two faces this time ! Too bad it was cat faces instead of the two dog faces. It was also the wrong color. Unfortunately I am forced to hand out a one star review ( wish I could do a zero star) for what looks like it would be an amazing product if they could just get the order right. The other big issue is trying to contact the company. Erratic to say the least. I would not recommend this company to even my least liked friends.

I ordered PupSocks on 11/07/2020 for a birthday gift. The confirmation when I purchased said the purchase would be delivered within 8 to 10 business days. 11 days later (today, 11/18) I checked the tracking, and my socks had not ever been made, let alone shipped. I got on chat with a customer service rep. I was given two options - 1) a 10% discount and the order would ship within 3-5 days after production was finished, or 2) a full refund.

I asked if I went with option 1 when the order would be made to even be shipped? I was told a mind-boggling, "Our standard production time is 1 business day and it takes up to 3-5 business days for shipping." This was the response after not making my socks for 11 days!?!? They admitted the socks could have been made eleven times over by now.

When I pointed out that they weren't running their standard schedule, they gave the excuse that there had been a "power outage" "last week". I asked if it was for 11 whole days? That's when I was transferred to a manager.

Two customer service reps gave me no further info on when the product might actually be made and ship. I just wanted a timeline to tell my family member when their late birthday gift would arrive. When the company couldn't confirm a production date after 11 days, I cut bait and went with a refund.

The only thing I can say for certain that this company can do in a timely manner is to charge your credit card. That Is all I got out of this purchase.

I ordered the socks with over 4 weeks prior to my friend's birthday and the special date came and went and I ended up needing to purchase her another gift instead since I had nothing to show after ordering from this company. There is no phone number on the site nor is there anyone responding to emails. I sent them three emails and it took 3 weeks to respond and at 7 weeks now, I still have not received the socks.

I hope that going forward, this company gets a better handle on the orders and responsiveness to its' 'valued' customers.

They take orders. accept money and never ship goods. Groupon and others should not be allowing people to order from them makes me question every purchase with them so I may close it down and never shop on it again.

DONT ORDER FROM THEM