PuppySpot Reviews

Two and a half years into her tiny life, our little Maltese Ellie was taken in to the emergency vet hospital where she was diagnosed with IMHA, and three failed blood transfusions later, we had to unfortunately put her down. It was devastating to our family. Puppyspot asked us to provide all her $5,300 in vet bills and medical records. They had their "vet" review it, and they said that it wasn't a proper diagnosis and deny our claim for any kind of reimbursement. We paid $3,500 for her and $5,300 in vet bills, a total of almost $9,000 for two and a half years of joy, and now we are without the 9K and our precious puppy that we loved so much. They are a scam and do not care about their customers or their puppies. They're just in it for the money, and it's ridiculous! PLEASE BEWARE!!!!!!!!

Do not purchase a puppy from puppy spot. This has been the worst experience we have ever been through. They are kind until you have a problem. Good luck trying to get someone to return your calls or emails. Their phone system is set up to ignore you. You can never talk with anyone else expect your puppy manager. Whenever you call in it automatically directs you to them. They have your phone number on memory. This place is a scam. They make promises and don't live up to them. So if your puppy manager doesn't want to help you through your problems, you can never get in touch with anyone unless you call from a different number that their system doesn't recognize. I should have went with my gut feelings when my 1st concierge was a complete nightmare. So was the 2nd. We ended up dealing with a manager to purchase our puppy. The manager made us a promise that they are not living by and we have the agreement on email. This will have to goto court. We love our puppy but hate puppy spot. Will not recommended them nor will we be buying our 2nd puppy from this scam. We wish we could leave a zero star. WARNING Stay away!!! We read online that their reviews are fake. This one is 100% real!

I was so scared to fall into that 1 or 2 star experience but Guillermo and Mikayli were amazing help with my puppy! Gibbs is loved unconditionally by us and is completely spoiled lol! From the min I called to get info all the way to picking him up at the airport , puppyspot was AMAZING and always there for me with any questions or concerns I had! I TRULY RECOMMEND PUPPYSPOT TO ANYONE!

I purchased what I was guaranteed to be a teacup Pomeranian. While they now state they make no guarantees to the size of the dog, they did listen to recordings and the agent did indeed guarantee this pup would be 5 lbs or under. At the “ripe old age” of 8 months, this pup is already 12 lbs. I called and spoke to the office numerous time, each time they assured me that they would get back to me. They blow me off, don’t get back to me and have not kept their word on any type of refund. Once the pup leaves them, there is no such thing as Customer Service. I paid $3,749 for a puppy that I could have rescued at the humane society for. Completely disappointed and let down by this organization and will NEVER recommend them to anyone I know.

I had an amazing experience with PuppySpot. From beginning to end, they were communicative and almost immediate with their responses. Mara, the puppy chaperone, was absolutely amazing. She stayed in contact the entire trip from getting the puppy, to the airport, at her layover, and the second she landed. She reviewed all the paperwork and gave me helpful tips on how to care for my frenchie, took wonderful care of her during the flights, and overall gave me so much comfort and reassurance that puppy was in great hands. My experience was beyond great and I’m truly blessed to have my frenchie!

The reason I really wanted to use PuppySpot to place my English Bulldog puppies was they are sold "Pet Only." This way I feel they are going to families that really want them as family members not large breeders.

PuppySpot works hard to make a customer happy. You are paying thousands more than what myself as a breeder sell these puppies for outside. I offer a one year health guarantee. PuppySpot holds the breeder accountable for the health of the puppy. I fully understand this but if there are any issues PuppySpot comes right back to the breeder. They aren't offering you something special on top of what I'm willing to do. I do stand behind my puppies.

What they don't realize is they also work for the breeder. They have a mindset that we're here because our puppies can't sell otherwise. In order for me to furnish you with healthy, playful and excellent bloodlines I put a lot of work and spend a lot of money. To have quality dogs they really need to work with a breeder. Not all puppies have the same bloodlines. Please research the heritage of the puppy you're considering.There are English Bulldog puppies on their site I wouldn't ever consider buying.

It appears everyone works in a different office. There is no organization and no one knows what the other person has done or said. My last puppy was supposed to be at the airport at 10 am. A late night email changed this to 6 am. I wouldn't even have known this but I happen to look at my email around 4. I call to double check this because it's a 45 minute drive to the airport. I was there at 6 am just to find out it was 10. Now I'm looking at a 4 hour wait. They are not honest. The flight chaperone called me to say she missed her flight and she couldn't make it there in time for the 10 am flight. They told me she did not miss her flight. The chaperone called me directly.

At the health check if there are any health issues or cosmetic issues they cancel the sale. Ok I can understand that but sometimes it's a simple issue that can be fixed. They cancelled the sale on one of mine then called me to say the buyer backed out which was just a flat out lie. They just simply cannot be trusted.

If you want a quality dog for thousands less start looking online for breeders. Go to AKC Marketplace, look at FB Clubs especially for Bulldogs. Ask for references on breeder. Make sure you get a health guarantee. I suggest finding breeders that are small in home not large kennels. If it is a kennel just make sure they are responsible, have health checks on their adults before breeding and your able to see their facilities. Make sure they spend a lot of time spoiling and loving their puppies.

I have nothing but good things to say about the puppy spot and the people they employ, they definitely did everything they said they would!!

My issue was after I received my Labrador retriever puppy who was almost 13 weeks old, I took him for a visit to the vet as required by the terms and conditions of PuppySpot. At the visit my puppy was diagnosed with an ear infection; no nig deal. I got his meds, but when the breeder contacted me to see if he arrived ok, I mentioned the ear infection and the response she gave me was that my dog was fine and my vet was scamming me for extra money. Two days later when my vet called with the results of his stool sample I found out he had gairdia, which made sense since he had loose stools and was going 6 times a day. He is on meds and will be fine; however, I caution anyone looking to get a Labrador retriever from the PuppySpot that they make sure it’s not coming from Jean Nelson of Avalon Kennels in Avery Texas!! The only thing this breeder seems to be concerned about is that you purchase the vitamins she suggests, vitamins that my vet said are good but not necessary if you are feeding your puppy a good quality food!