PuppySpot Reviews

December 2022, I purchased a beautiful dalmatian puppy from Puppy Spot. They are scammers. $60,000. yes, $60,000 later and we are in year 2024. I have never received the puppy. I contacted Puppy Spot several times, and they would not even listen to me. This should have never happened. I warn people not to buy from them, if they are wanting a puppy. I was not able to even get as much as a penny refund,

Puppyspot employees were so rude and did not even care.

NO matter what they tell you, I assure you these pups are fom puppy mills.

When my pup arrived off the van I noticed immediately that her coat was greasy and upon receiving her in my arms I felt flea eggs on her neck and noticed live fleas in her coat. She also smelled like fecal matter and an odor was coming from her ears.

I have 25 years as a veterinary assistant, so I have some background to make these statements. My dog was chosen through a filter system for Goldendoodles. We had a choice of Mini - Medium - Standard. We chose Medium. Within 2 weeks we spent $978 in vet bills. She became sick before our illness protection had a chance to be past the 30 day waiting period. She had gastrointestinal problems, double ear infections and a UTI. 3 medications, ultrasounds, bloodwork, urinalysis/culture, sensitivity tests, prescription food.

Called Puppy Spot explained she arrived in this condition, and NOT a medium doodle. What do you do hand her back to the disaster she just escaped from?? 

I called Puppy Spot for 7 weeks told she is a designer breed and they can't control her size. Why then do you offer the different sizes on your filter system? Our choice in size due to prey birds that scoop up small animals AND SMALL DOGS.

They refuse to acknowledge our concerns and offered a $250 discount. I disputed the charge on my American Express. They want me to drop the dispute of course.

We will raise her and love her and figure out the added expenses of special prescription food and medications. We will also have to watch her outside in our fenced in yard at all times due to prey birds.

I have never been more dissatisfied and disappointed by a company. In the 1980's I helped shut down a com called Dr Pet a chain store selling sick and overbred puppies. I thought Puppy Spot was different, clearly, I was mistaken. I was one of the many fooled and if anyone should have known better it was me. So please, don't purchase from here. These dogs deserve better than this life.

DO NOT BUY A DOG FROM PUPPYSPOT!!!!

THEY ARE Puppymills, I hope everyone reads this and does not make the same mistake we all have. I got a dog that clearly was kept in a crate until I bought him at 7 months old, he is absolutely the most fearful dog I have ever seen and I do dog boarding for a living. He has terrible tear stains, is much bigger than I expected since his parents were both small and I had to pay to remove all his baby teeth after getting him. THEY DON'T CARE, they will argue with you until you are blue in the face, they are all about the Benjamin's!!!

I was reassured that my puppy came from a reputable breeder not from a puppy mill. After I received my puppy, I found out that the “breeder” was found to have 100 breeding animals on its site.

This company is terrible. They are nothing but a facilitator for puppy mills, up-charging the cost of these poor animals by thousands of dollars.

I am going to my local shelter and adopting a beautiful puppy for a small fee that will give the puppy a loving home and the much needed support to my local pet shelter!

DO NOT BUY FROM THIS COMPANY! My 16 month old puppy was diagnosed with bilateral elbow dysplasia and this company could care less. Never mind the fact that when RJ arrived at the airport I had to jump through hoops to pick him up as PUPPY SPOT was going to leave him in a crate and travel another 8 hours to drop off other puppies. They don't care about your dog or its health, they care about lining their pockets. Even though RJ's breeder had another German Shepherd with bilateral elbow dysplasia in 2017, they did nothing! This is not fair to these poor puppies! DO NOT BUY FROM PUPPY SPOT.

Worst mistake was buying a dog from PuppySpot. Breeder lied about parents weight (5-6 lbs). Ours now weighs over 20 lbs. heaviest Maltese we ever had (#5). She came with ear mites, a hernia and other issues. Puppyspot ignored me when I asked for reimbursement. Finally gave me some toward the ear mites. And the eye staining is the worst I have ever seen. And I specifically asked about staining. I was told this dog didn’t have that issue. Bottom line if you don’t physically see the dog before you buy- don’t buy it.

We recently purchased a puppy from PuppySpot. We were told we would get the breeders' information upon our puppies' arrival. She went over how their breeders are screened and how selective they are when adding them to their services. When we received our puppy, I wanted to align the information received with what we were told from PuppySpot. Unfortunately, that was not possible.

As my concerns about what I thought I was getting vs. what I got grew – I called PuppySpot for clarity. The assistant I spoke to was very defensive and kept talking over me. I asked for validation of the checks and balances that PuppySpot did and was told that this was confidential information. I then asked for ANY assurance that could be provided to validate their checks and balances on their puppies sold – again, I was told that everything was confidential.

I was told on this call that PuppySpot had sold roughly 2400 puppies for this specific breeder over the past 13 years. That is about 185 pups annually! And that is only a portion of what this breeder has sold. So, what other means does she use to sell her puppies?

There was very little information available about this breeder online. The people at PuppySpot told us that this breeder has been in business for almost 40 years. However, her website doesn't exist; she is not registered with the BBB and only has 67 followers on her Facebook page. That heightened our concerns about the origin of our new family member and significant purchase.

I was told that a supervisor would call me to discuss my concerns further. When I asked when I could expect the call, there was no specific day or time that she could commit to. I wondered if it would typically be a day, two, a week, or a year?? She said possibly 47-72 hours, but no guarantee!

They are happy to take your money but don't expect any information or support afterward.

Prices for puppies are out of sight, you want people to buy your puppies no matter what the breed or how cute they are you want these dogs to have good homes. There are vet bills and if the pup gets sick or has something wrong you really need to come down on your prices big time.

I will never use PuppySpot again. In fact, I wish someone had written this review and warned me before I lost nearly $5K & went through a painful emotional rollercoaster. What you should know about PuppySpot:

1. They are not puppy experts—they advised that I get a male-female to raise as bonded pair where that should NEVER be done for the breed.

2. They don’t check on living conditions —one of my puppies were raised entirely indoors, allowed & trained to potty on hardwood floors which made the transition to home living & potty training incredibly challenging.

3. That same puppy, was allowed by breeder to chew & ingest plastic—PuppySpot didn’t see anything wrong with this and called me hysterical, even though my vet said it could lead to intestinal blockages and THOUSANDS of dollars in surgery and medical charges.

4. Puppies live in unsanitary conditions—One of my puppies couldn’t fly b/c he had a terrible case of worms. They couldn’t clear it and flew him anyway, leaving me with $100’s of vet bills & endangering his long term health.

5. Behavioral problems originating with breeder become your problem—the breeder for one of my puppies didn’t socialize my puppy properly, imparted no discipline nor dealt with aggressive behavior. When he came home he was aggressive towards my other puppy, didn’t accept training and would repeat bad behavior over and over. PuppySpot said I should hire and pay for a trainer as neither they nor the breeder was liable for his aggression.

6. YOU WILL NOT GET YOUR MONEY BACK—PuppySpot will re-home the puppy back to the breeder but will not reimburse you A CENT. Which works out great for them because they will turn around and sell that puppy again. There is NO SITUATION—even if the puppy was raised in unsanitary conditions, made untrainable by the breeder or made sick by the breeder—You will not get any money back.

7. Breeders get paid about 50% of what you pay PuppySpot—The up-charge from PuppySpot is considerable, especially as all they do is coordinate logistics BADLY. I was handed from one person to the next, they didn’t schedule flights for my puppies that were convenient for me and never provided any of the information I needed. In fact, I only got communications from them when things went wrong and it had become an emergency. That NIGHTMARE is what you are paying THOUSANDS of dollars for. It’s a total rip off for the breeders who are actually doing the work.

Go online and find a breeder you like. Skip Puppyspot. They are a rip off, making excuses to keep you hard-earned money and harm puppies.

If I could give zero stars I would. There were several texts back and forth. I hope after reading about my experience you will reconsider.

Latest text: if you like more information let me know.

I'm absolutely stunned that Alicia was taken off the site 2 days after my last message.

With all the Cavapoo's for sale she was sold a day later? I do not believe that at all.

I'm going to contact the better business bureau and any other organizations that look into these matters.

I believe I was being scammed along with thousands of others.

If you as the broker don't guarantee that the buyer is getting the puppy they are paying for. In my case $4,500.00., I'm paying you sight unseen,

Throws up many red flags.

1 day later, $4,500.00 really.

I don't buy this at all.

I would love communicating with the person or persons who purchased Alicia 1 day later for $4,500.00 sight un seen. And no guarantees.

I believe you showed Alicia as "sold" the next day because I knew it was a fraud (scam)

The pictures were not of the puppy I or anyone else would have gotten.

Bren

There is much more to my review.

Why does everyone buy a puppy thru PuppySpot and in some cases a $1,000.00 to $1,500.00 based on my research so far with out a guarantee from PuppySpot the “broker”

I would love to hear from everyone that has purchased puppy’s truly believe they got what they paid for or you saw the puppy and held the puppy in your arms for the first time . “Love” at first sight you didn’t care if it was the puppy you paid for or not. You could have paid $4,000.00 to $5,000.00 and more, but, PuppySpot only paid $500.00. You don’t know. I hope you find my concerns and think twice before working thru PuppySpot.

Before you use PuppySpot, and have to cancel because they didn't do what they promised, and pay $500 cancelation fee, STOP, DON’T DO IT, SAVE YOUR MONEY & don't let them break your heart AGAIN!! They lie.

I fell in love with the puppy, posted it everywhere, waited, prepared everyone & everywhere only to try to cancel order.

Easily the worst experience ever after they run your credit card. Horrible communication would be generous, I received almost no communication outside of the app and emails. My puppies travel changed four times.

The last one they had her going to the wrong state. I called and only then did they correct it. I went to the airport on the date of confirmed travel and she was never loaded from the breeder.

I called, emailed, and used the chat, and no one would get back to me. I had zero clue what was happening or if I was getting a puppy. I figured it was a scam.

I got a call from the airport a day later saying they had a puppy waiting for me for an hour and a half. I rushed to get her, thankfully she was in perfect health. Overall a terrible experience but the puppy is very happy and healthy.

I am so disappointed I adopted a puppy from PuppySpot. The coordination of the delivery of my puppy was the worst. The website and my conversation with customer service when I adopted the puppy stated the puppy was available now and that I would have the puppy with 3-weeks.

After accepting the delivery date PuppySpot moved it out to where I would not receive the puppy until 11-weeks after I adopted the puppy!!! They did not provide any good explanation of why it moved out so far. I had called and emailed PuppySpot customer several times ask for an explanatory or if there were any other options.

I could not reach anyone except a call center customer service person that sounded like a 3rd party contractor and had know ability or knowledge of why the delivery date moved. 4-weeks after adopting the puppy I still do not have the confirmed travel details.

Do not adopt a puppy from PuppySpot. It is absolutely the worst scam and customer service you could ever imagine.