Planet Beauty is a company that describes itself as a privately owned, upscale beauty retailer that has been in operation for more than 20 years as a one-stop beauty shop.
How Does It Work?
According to their website, Planet Beauty was founded in Newport Beach, CA in the early nineties with the goal of providing their customers with an exceptional shopping experience for all professional beauty and personal care needs.
They have since expanded to more than thirty different locations throughout the state and established their online store, PlanetBeauty.com, and they offer more than 20,000 beauty products from makeup to skincare to haircare to fragrance, and more.
Customers who are lucky enough to have access to one of their brick-and-mortar stores will be able to work with their staff, all of whom have been trained to have both knowledge and experience of beauty techniques, products, and brands, and many of their in-house beauty advisers are licensed estheticians, hair stylists, or makeup artists.
Customers who don’t have access to a brick-and-mortar store can use their online store for shopping.
You can search for a specific item you are hoping to find, or you can search through their inventory by category, including Makeup, Skin, Hair, Body, Nails, Men, Fragrance, Tools, Gifts, Natural, Accessories, and Brands.
Cost & Price Plans
Because this company offers a wide range of products, there is no real way to quote a static or specific price range, as a high quality skin serum or fragrance will be priced far higher than a basic bottle of nail polish or lip balm.
And since this company will frequently be adding new products or phasing others out as they come and go, and prices will fluctuate as sales and promotions take place, customers will need to check the website at the time they are considering their purchase to find the most trustworthy pricing information.
Customers have 15 days from the date they receive a product in which to return it, as long as it is still unopened, in saleable condition, and the invoice number can be provided. You must also be able to provide all parts, pieces, printed materials, promotional items and original product packaging to qualify for a refund.
All packages that have been returned will be evaluated by the company and only after they have been approved as meeting all the qualifications will a refund be issued.
Unfortunately this company will not accept any returns of electric appliances or makeup, nor any returns of seasonal products, promotional, cutlery, special orders, fashion items, or nail products.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 949-752-1885, by email at [email protected], or by submitting them directly to their website through their Customer Us link.
Most of the available reviews are for individual brick-and-mortar locations of this store, and it appears that most reviews are generally positive.
That being said, customers who are using the website to buy their beauty products should be very thoughtful of their strict Refund Policy, which does not allow you to return any electrical items, such as curling irons or straight irons, nor any makeup product, which certainly should constitute a large percentage of their overall sales.
In addition, no product can be returned if it has been opened.
This means that customers who live outside of California and cannot get to a store should limit their purchases on this website to those that they know for a fact work for them and have previously purchased, or customers should at least be willing to check out many different reviews of a product and feel confident in their choice to purchase it before purchasing from this website.
Competitors and Alternatives?
If you have any experience with Planet Beauty or their products, please leave your reviews below.