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14 ‘PartsDr.com’ Reviews
Absolutely the worst company regarding customer service. i received an email about a parts shipment and received 2 tracking numbers when order came and only 3 out of 6 items were received. Husband called to see where the other parts were and left a voicemail. A gentleman from customer service called back began arguing with husband about the part that came from 4 locations.
My husband asked how many more shipments so we can keep an eye out. Because email only provided 2 FedEx tracking and the customer service gentleman called my husband ignorant and to reread the only email they sent and would provide information on how many tracking orders were sent out. No tracking numbers so we had no idea of a date of arrival.
As a customer we should be provided all the tracking numbers for the items we purchase. Need better customer service Reps! If I could rate less I would! Beware of company representatives! Don't go here; this was the way my husband and I were treated just trying to find out info on our shipments and tracking numbers. Hate to see how you get treated in a worse scenario!!!
Upon reading the reviews for this site I'm not surprised by my service. They're clearly a scam generating fake reviews from bizrate which is a shady fake review generator.
I suppose that's what they would have to do to trick people into purchasing their parts so they can treat them like crap when they call with an issue.
Our part crumbled at the hinge in 60 days then when the guy was told he was being recorded after being extremely rude he hung up on me. Of course when calling back he had some more snarky things to say like "maybe if you were nicer you'd get further in life" or "there are lots of people who work here but I'm not gonna transfer you."
It wasn't until my husband called that we were told Ryan, the guy I had the pleasure of talking to, is the owner...
Ordered washer inlet valve assy . Was listed as new upgraded part number on website, and box was labeled with new part #. Box appeared to be opened and neatly re-taped.
The part inside was new, however it was the old part number. They explained it is interchangeable. No crap. That's the whole point of a new part number, to be interchangeable with the last number, and vice versa. Quit falsely advertising part numbers!!
Ordered a control board for my fridge and never opened the package because a different part Fixed the problem. This company wouldn’t refund my money because they said the board had been ‘installed’ and they couldn’t sell a used board. No matter what I said or told them That I never opened the package or broke the original manufacturer seal, they refused to acknowledge they were at fault. After reading MANY other complaints, this is An ALL TOO COMMON PROBLEM. If you are lucky enough to get what you ordered and you done ever send a part back, you’re ok. If you send it back, they will come up with an excuse not to give you a refund. They have the WORST customer service and they truly don’t care.
Pay a little more and go with a more reputable company.
Ordered part from Parts Dr based on misdiagnosis, re-ordered correct part from Amazon. Both parts arrived same day, installed correct part from Amazon
*their claim, not mine.
A little back story. My grandmother's house is a 4 hour drive from where I live, and I needed to buy 4 replacement heating elements for her stove to replace the old ones. I eventually came across PartsDr.com, which offered relatively reasonable prices for the parts... but as I would come to find out, the discount was clearly not without cost.
I ordered the parts on a Monday afternoon and purchased 2-day shipping since I needed the parts by Thursday, in time for me to drive to my grandmother's house with parts in-hand on Friday. However, I was dismayed to see over the next few days that 2 of the 4 burners shipped Tuesday, but the other 2 not until Wednesday. The first set of burners arrived with both of their metal rims being bent-- it was clear that they weren't packaged adequately. However, I determined to hope the others would arrive in time and see how they looked.
As I write this, it's Friday afternoon and I was scheduled to have begun my 4 hour trip (for which I'd planned the entire holiday weekend), hours ago. The tracking on the package says it will arrive by 8pm tonight. To be clear, this is not an issue with the shipping company, this is a PartsDr.com issue, so I tried calling their customer service line. Here's a fun little trick-- you call their number, they put you on hold for a few minutes, and then rather than allowing you to remain on hold until a rep can answer, a recording says they're too busy to take your call and you are summarily pushed to VM or asked to disconnect.
Anyway, I called 4 times and went through this until someone finally picked up. I explained my concern to the rep that answered and I asked for PartsDr.com to refund my shipping and do anything else they could since an entire 3-day weekend, including 8 hours of driving, now needed to be rearranged. First off, he offered no explanation for why the parts where shipped in two separate rounds. He also tried to throw the shipping company under the bus, saying that shipping was slower because of COVID-19. Of course, this was incredibly underhanded-- for the 2 burners that went out from PartsDr.com on the correct day, the shippers had them to me within the 2 day window. I pointed this out, and he said the best he could do was refund the difference of the shipping tiers-- about $6. I told the rep I appreciated his help, but asked to be escalated to a supervisor. It was at this point that the conversation went from tense to funny.
The rep told me that HE was the supervisor. Playing along, I told him that even if that were true, there must surely be escalation procedures in place for situations such as this. When he assured me that there was no way to escalate my concern, I asked him if he was the CEO of PartsDr.com-- completely deadpan, he said, "yes, I am." If you're reading this, PartsDr.com, the call took place at 11:39 on 5/22/20-- check the recording. I literally laughed out loud. I told him to keep the $6. What a joke.
Because I have no desire to interact with this company any further, I am going to hope that the damage with which the burners arrived is just cosmetic and that I can install them as-is. God help me if I need to send them back for replacement. Here's my recommendation to you-- don't do business with these clowns.
I paid as much for shipping as the part I ordered so I could get it "next day." Turns out that is 3 days away! Who taught these people about the days of the week? I called and had the most rude treatment from "customer service." DO NOT ORDER from this company!
I had a specific question about return policy. The part I needed in many other places I researched generated complaints of it being switched/interchanged for another very similar but inferior part. The question I had was: If I order part A, and get part B, (and I was discussing the specifics of these parts, not an ambiguous scenario) what happens? The return policy talks about restocking fee, there is talk of me having to pay shipping; there is talk of review ... If I order A, and you send me B ... am I responsible? Bottom line was - they would NOT tell me what would happen. The most I got, in the dryest, least friendly voice imaginable : you'd have to send us a picture and documentation that it was the wrong part. (One was black, and would work, but with 1 less button/function. The one I wanted was white, matching the appliance, with all buttons
If you know what you're ordering, they'll do right by you! Shipping is faster than what they advertise.
First told me in an email I was over the 30 days. I wasn't - it was the 28th day. Return policy is misleading. I was going to mail item back on the 28th day and then I was told they have to RECEIVE it by 30 days. Nothing on their website says they have to receive it by 30 days. The policy on their site is ambiguous.
These guys...unlike Samsung customer service and Samsung's monopoly parts supplier that will not let you know anything unless you buy from THEM...were extremely helpful in getting me back up and running. Big thumbs up to Parts Dr.
Big thumbs down to Samsung's accountability for a poor design that has flooded hundreds of houses and they have failed miserably in owning up to the problem and helping their customers remedy the situation.
I had incredable service from this company. I needed an oven element for my oven so I ordered it from PartsDr.com. They have a comments section where you can enter the model number of your appliance and they will make sure the parts fit. I got an e-mail from Ryan Anderson stating that my model number was incomplete and he gave me exact instructions on where to locate the full model number which I did. Ryan then determined that I had ordered the wrong part. He ordered the correct part for me which was less money and give me a credit for the excess and an e-mail explaining what he had done. I received the correct part and installed it in no time. I can not thank PartsDr.com enough for the Superior service that they gave me and I highly recommend them.
I searched the web for the front panel on my Whirlpool Gold Double oven. After determining what my defective part was, I found that Parts Dr. had the best price of all other competitors for the original, new (OEM) piece. The price including the shipping was cheaper than any other and to my surprise I received it within two days of my order. I had never dealt with this company before but I will definitely return if I need parts again.
After checking around locally, no one had the drain pump in stock for my washing machine and they wanted outrageous prices for it. Parts Dr had the drain pump for my washing machine at the lowest price online, and they delivered it in only 2 days with ground shipping! It was a new OEM part, I couldn't ask for more! Thank you!