Parts Dr Reviews
10 ‘Parts Dr’ Reviews
Ordered part from Parts Dr based on misdiagnosis, re-ordered correct part from Amazon. Both parts arrived same day, installed correct part from Amazon
*their claim, not mine.
A little back story. My grandmother's house is a 4 hour drive from where I live, and I needed to buy 4 replacement heating elements for her stove to replace the old ones. I eventually came across PartsDr.com, which offered relatively reasonable prices for the parts... but as I would come to find out, the discount was clearly not without cost.
I ordered the parts on a Monday afternoon and purchased 2-day shipping since I needed the parts by Thursday, in time for me to drive to my grandmother's house with parts in-hand on Friday. However, I was dismayed to see over the next few days that 2 of the 4 burners shipped Tuesday, but the other 2 not until Wednesday. The first set of burners arrived with both of their metal rims being bent-- it was clear that they weren't packaged adequately. However, I determined to hope the others would arrive in time and see how they looked.
As I write this, it's Friday afternoon and I was scheduled to have begun my 4 hour trip (for which I'd planned the entire holiday weekend), hours ago. The tracking on the package says it will arrive by 8pm tonight. To be clear, this is not an issue with the shipping company, this is a PartsDr.com issue, so I tried calling their customer service line. Here's a fun little trick-- you call their number, they put you on hold for a few minutes, and then rather than allowing you to remain on hold until a rep can answer, a recording says they're too busy to take your call and you are summarily pushed to VM or asked to disconnect.
Anyway, I called 4 times and went through this until someone finally picked up. I explained my concern to the rep that answered and I asked for PartsDr.com to refund my shipping and do anything else they could since an entire 3-day weekend, including 8 hours of driving, now needed to be rearranged. First off, he offered no explanation for why the parts where shipped in two separate rounds. He also tried to throw the shipping company under the bus, saying that shipping was slower because of COVID-19. Of course, this was incredibly underhanded-- for the 2 burners that went out from PartsDr.com on the correct day, the shippers had them to me within the 2 day window. I pointed this out, and he said the best he could do was refund the difference of the shipping tiers-- about $6. I told the rep I appreciated his help, but asked to be escalated to a supervisor. It was at this point that the conversation went from tense to funny.
The rep told me that HE was the supervisor. Playing along, I told him that even if that were true, there must surely be escalation procedures in place for situations such as this. When he assured me that there was no way to escalate my concern, I asked him if he was the CEO of PartsDr.com-- completely deadpan, he said, "yes, I am." If you're reading this, PartsDr.com, the call took place at 11:39 on 5/22/20-- check the recording. I literally laughed out loud. I told him to keep the $6. What a joke.
Because I have no desire to interact with this company any further, I am going to hope that the damage with which the burners arrived is just cosmetic and that I can install them as-is. God help me if I need to send them back for replacement. Here's my recommendation to you-- don't do business with these clowns.
I paid as much for shipping as the part I ordered so I could get it "next day." Turns out that is 3 days away! Who taught these people about the days of the week? I called and had the most rude treatment from "customer service." DO NOT ORDER from this company!
I had a specific question about return policy. The part I needed in many other places I researched generated complaints of it being switched/interchanged for another very similar but inferior part. The question I had was: If I order part A, and get part B, (and I was discussing the specifics of these parts, not an ambiguous scenario) what happens? The return policy talks about restocking fee, there is talk of me having to pay shipping; there is talk of review ... If I order A, and you send me B ... am I responsible? Bottom line was - they would NOT tell me what would happen. The most I got, in the dryest, least friendly voice imaginable : you'd have to send us a picture and documentation that it was the wrong part. (One was black, and would work, but with 1 less button/function. The one I wanted was white, matching the appliance, with all buttons
If you know what you're ordering, they'll do right by you! Shipping is faster than what they advertise.
First told me in an email I was over the 30 days. I wasn't - it was the 28th day. Return policy is misleading. I was going to mail item back on the 28th day and then I was told they have to RECEIVE it by 30 days. Nothing on their website says they have to receive it by 30 days. The policy on their site is ambiguous.
These guys...unlike Samsung customer service and Samsung's monopoly parts supplier that will not let you know anything unless you buy from THEM...were extremely helpful in getting me back up and running. Big thumbs up to Parts Dr.
Big thumbs down to Samsung's accountability for a poor design that has flooded hundreds of houses and they have failed miserably in owning up to the problem and helping their customers remedy the situation.
I had incredable service from this company. I needed an oven element for my oven so I ordered it from PartsDr.com. They have a comments section where you can enter the model number of your appliance and they will make sure the parts fit. I got an e-mail from Ryan Anderson stating that my model number was incomplete and he gave me exact instructions on where to locate the full model number which I did. Ryan then determined that I had ordered the wrong part. He ordered the correct part for me which was less money and give me a credit for the excess and an e-mail explaining what he had done. I received the correct part and installed it in no time. I can not thank PartsDr.com enough for the Superior service that they gave me and I highly recommend them.