Parts Dr Reviews
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Parts Dr Customer Reviews
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Don't bother with these guys.
If I could give a negative (-2 stars) review, I would. I Ordered two parts for a GE DW. Both parts are defective and yes these people are not very friendly or helpful. It's their loss because I fix a lot of appliances and never had this much trouble.
Avoidant and hostile customer service
Customer service is very unhelpful, avoidant of answering questions, or policy descriptions, rude and generally hostile. “Not going to happen” was repeated several times to different inquiries, and eventually hung up on me. The man on the phone refused his name, anyone else to speak to, any further explanation or help. It took much drawing out and several questions to get any vague answer regarding policy or warranty. Order it, the will send it, and you're on your own after that. Basically they refuse any accountability and are avoidant of answering questions clearly. My part worked for 10 weeks.
Something I have noticed with the reviews here, ALL the positive reviews are over 4 yrs old, since 2018 everything has been negative which tells me that they may have started out as a good company but have now turned into a terrible company.
I had a good experience with ordering and receiving my part and I had a professional technician install my part but 2 1/2 months later the control board failed and they refuse to replace it even though it is under warranty.........OH and the extended warranty I purchased will not cover it because it is still under the manufacturers warranty.
Difficult return policy
Poor quality and customer service
I purchased a door gasket from PartsDr. The gasket came rolled in a ball in the bottom of shipping box. Gasket is of poor quality. PartsDr was contacted for return information.
The individual I spoke with on the phone was confrontational and rude. I was informed that the gasket needed to restore its shape. I advised that the quality is poor and I did not want the product.
The individual was extremely unhelpful and advised go to the website for returns. The website has a return option. Customers are charged shipping and restock fees for returns and defective items cannot be returned.
Do not purchase from this company. Products are of poor quality and customer service is nonexistent.
Buyer BEWARE PartsDr.com DOES NOT ACCEPT RETURNS if box opened, nor if part was actually tried; unclear how a consumer is suppose to know if the part works without trying it; after all their site states in multiple places it's for the DIY repair.
They sell directly to the consumer for DIY, following their videos my issue came down to two possible parts, based on their video troubleshooting I ordered the most likely part based on their troubleshooting videos, turned out to be the 2nd part which is higher price. Although no electricity passed though the control panel, no screws used, it simply snaps in place , because it was snapped in place the company policy DOES NOT ALLOW RETURNS
At $185 and I might add the replacement part #2 is higher priced at $212.57 plus tax and shipping and I simply was trying to return towards the 2nd higher priced part minus the 5% restocking fee. It's an expensive lesson, strong recommendation is to by-pass PartsDr.com and use a different company that actually support their customers.
Lies and Red Tape
Absolutely terrible customer service. I ordered a set of door handles for a refrigerator. Door handles... not a switch, or board, or condenser... door handles.
They shipped one of the set of two. I've now had to wade through WARRANTY claim paperwork and multiple emails just to get a replacement, and I don't even know if I'll be getting that.
I've been in customer service my entire adult life, something like this is very simple. Customer says they're missing an item, you send them the item, it's that simple. It's not a defective item, it's mis-shipped.
Oh, and don't lie to me telling me that it shipped from the factory like that. The shipping label shows it came from YOUR building. The box had also been opened and re-taped. I will never, ever do business with this company again.
Refund my 2 day delivery rate of $ 24.99
I paid for 2 day delivery and this is gonna be day 6 if it comes in by Monday. All they have to say bad weather caused your delay.. imagine paying for next day delivery and they make any excuse up and you Lose your Money for the next day air.
They should have checked the weather and told me, sir, there might be delay in weather, so we can't Guarantee 2 day delivery.. I then wouldn't have paid for it.. I wouldn't recommend them for anything.
And if you try a return, you'll be lucky to get your Refund and the money back on your card in 10 days, probably take them 20 days to do that. Shop elsewhere..
Rip Off DR's
If I could not put a star up would best show how bad this place is. Needed a door gasket for a whirlpool dish washer, ordered part and installed. Walked through a large pool of water on the floor, called Parts Dr. Was told to send pictures and we told them that new part wasn't as long as the OEM. Of course was expecting Parts Dr, to send correct part or refund but NO they don't refund for parts that have been installed. we are out $55 bucks. We now order from appliance parts pros NOT appliance quacks. RIPOFF ARTISTS.
Horrible Customer “Service”
Zero stars for sure.
I ordered a vent grille for microbe/range combo. It fell off after one time using the vent fan. I was told that it wasn’t their problem and that there must be an issue with the unit itself.
The customer service rep was incredibly rude, and condescending.
Did they type "Lol" in the chat? That's what they kept typing in the chat when I was having issues with the order being shipped. It was really rude and unprofessional.
Part was Perfect
You won't feel the same way if your dishwasher breaks down again and you are trying to get them to honor the warranty.
Found out I'm a liar today!!
Ordered a broiler element for my oven, using their website. The wrong part number came up. When I received the part found that it was too small. Their person on their chat tell me what part number I needed and the transaction went very smoothly and getting a new one to me, in fact the next day.
This element did not fit either. I had to pay to send the first element back and that was $20.86. The second element they told me not to worry about sending back and just to keep it.
But, along came with that and insulting email basically telling me that I didn't know the difference between the bottom element and a broiler element. So, my oven is still broken and I'm out $20 for shipping and getting insulted! I would buy from here again if my life depended on it!
Rip Off Artists - Website Gives Wrong Part Info
Please order elsewhere
If I could leave zero stars, I would.
I am not a professional, just a person trying to replace a broken shelf in my refrigerator. I did my best to order the correct part, but ended up with a shelf a few inches too deep for my fridge. I attempted the install, realized my mistake, and removed the shelf all within 30 seconds. Rewrapped it in its original packaging. Contacted Parts Dr to make an exchange, and they are refusing to take it back. I would completely understand this if they found I had damaged the part in some way, but they are not willing to even look at it. It’s ridiculous, and just feels like a scam.
As Advertised and More!
Just want to give a shout-out to these guys for great service. We were able to find the part we needed at a good price when almost no one had it and we bought a 2yr warranty for it. We paid the regular shipping rate which said 3-5 business days, but it arrived the next day.
We were so surprised when the ice maker arrived this morning. It slid right in and works like a charm, maybe better than the original one. We actually get whole ice cubes now when we didn't before. We will definitely keep y'all in mind the next time we need parts. Thank you.
You are very lucky! If it were to have broken and not worked correctly they would have told you too bad, they really suck and they do not back up their promises.
Oh and their website "verified" that the part fit our machine.