These guys...unlike Samsung customer service and Samsung's monopoly parts supplier that will not let you know anything unless you buy from THEM...were extremely helpful in getting me back up and running. Big thumbs up to Parts Dr.
Big thumbs down to Samsung's accountability for a poor design that has flooded hundreds of houses and they have failed miserably in owning up to the problem and helping their customers remedy the situation.
I had incredable service from this company. I needed an oven element for my oven so I ordered it from PartsDr.com. They have a comments section where you can enter the model number of your appliance and they will make sure the parts fit. I got an e-mail from Ryan Anderson stating that my model number was incomplete and he gave me exact instructions on where to locate the full model number which I did. Ryan then determined that I had ordered the wrong part. He ordered the correct part for me which was less money and give me a credit for the excess and an e-mail explaining what he had done. I received the correct part and installed it in no time. I can not thank PartsDr.com enough for the Superior service that they gave me and I highly recommend them.
I searched the web for the front panel on my Whirlpool Gold Double oven. After determining what my defective part was, I found that Parts Dr. had the best price of all other competitors for the original, new (OEM) piece. The price including the shipping was cheaper than any other and to my surprise I received it within two days of my order. I had never dealt with this company before but I will definitely return if I need parts again.
After checking around locally, no one had the drain pump in stock for my washing machine and they wanted outrageous prices for it. Parts Dr had the drain pump for my washing machine at the lowest price online, and they delivered it in only 2 days with ground shipping! It was a new OEM part, I couldn't ask for more! Thank you!