Noom Weight Loss Reviews
The Noom Weight Loss App is a mobile application from company Noom, that states their aim is to create products that help users live healthier lives and hopefully give them the tools they need to lose weight.
How Does It Work?
Mobile users can download the app and begin using all of their tools and resources to being losing weight.
The basic version of their app gives you the ability to log your meals, personalized daily tasks will help you understand what activities to do to lose weight, and get access to hundreds of educational articles.
They also offer Noom Weight Loss Pro, an upgraded version of their mobile app which provides access to recipes, priority support, more workout challenges, waistline tracking, and more.
They promise the average Pro user loses weight twice as fast the average user of their basic app.
Cost & Price Plans
The application is free to download on all formats, and the basic Noom Weight Loss App is free to use as well. Members who would like to upgrade to the Pro version of the app can do so for $9.99 per month.
These applications are free to download for both Android and iOS mobile devices.
Noom.com does not detail any Refund or Guarantee Policy for their users, but their upgraded membership is charged on a month-to-month basis, and users can cancel this membership whenever they choose without incurring any future charges.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by email at [email protected], or by traditional mail at 530 W 25th St., Suite 502, New York, NY 10001.
In general, Noom Weight Loss App has many positive user reviews as well as the support and respect of independent reviewers who appreciate the ease of use and the usefulness of the tools and resources they offer their users.
Competitors and Alternatives?
There are many other mobile applications available to help people with both their fitness and weight loss goals, including apps like MyFitnessPal.
If you have any experience with Noom Weight Loss or their services, please leave your reviews below.
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Noom Weight Loss Customer Reviews
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Works but has issues
I successfully lost 55 lbs over 8 months.
Noom helped by guiding my choices from ‘red’ to healthier, less calorie-dense green foods. The app was helpful in logging my choices and progress.
However, the accompanying ‘psycho-babble’ on why we eat the wrong choices got extremely annoying. There is no way to turn it off, even after reaching master level.
Over the months, my metabolism reset and I slowly started gaining weight. I re-joined 3 months later and found that though I still retained the food choice lessons, I had to restrict my calories from 1400 to 1200 to lose weight. I found that extremely difficult to follow. What killed it for me was the toxic ‘psycho-babble’.
I would love to use the app but w/o the annoying messages, that is not possible.
BTW, I had no problems canceling the program.
NOON is a SCAM run by CON ARTIST
Avoid like a heartattack!
I canceled them and they have tried to charge every account connected to my Paypal 199.00
6 times now since the account was closed and I was refunded the 199.00.
As I write they did it again, such con artists!
Rip Off disappointed
A Complete Scam
Fluffy B A wholehearted two thumbs up for you. You have iterated my experience. I found this tonight: $100 million nationwide class action complaint against weight-loss app company Noom, Inc. to recover on behalf of unsuspecting Noom consumers who were automatically enrolled without consent in pricey multi-month plans. The Noom class action complaint alleging fraud ...Source: https://wittelslaw.com/cases/noom-weight-loss-program-auto-enrollment-class-action
I love noom
I love noom It has been one of the easiest programs to follow.
I like the interaction with your group once you reach about week three
The biggest turn around in this plan for me was being able to check food immediately whether it fits into your program or not.
It is all color-coded green is the best and you can eat a lot of stuff that’s in the green.
You do not have to deprive yourself of sweets and things you like
on days where you have to have that you give up some of your other things
Give it a try it will be well worth it
Bad Business Practices
During my initial membership, I was a star user. Logging every item that crossed my lips, every workout, and every step. I saw progress, lost 10lbs over the holidays. But then I hit that frustration level and stopped using the app. Low and behold 3 months later, a $100 charge hits my account. Was I notified that my account was up for renewal? No. Was I contacted by my coach that she noticed I wasn’t using the app and that my renewal date was approaching? No.
The refund policy, is not as stated in this article. There are no refunds according to the app. I am appalled at this greedy business practice and am happy to provide a horrible review to the company.
I am only in Week 1 and it is easy to see you are correct. I cannot afford to lose money. I had really hoped their promise of supplementing diet-sense with psychology.. Perfect! I thought. Tomorrow I must start trying to cancel.
Yes they take your money a scam without providing a meal plan
Read the fine print
I love Noom
So I am really pleased with Noom, but billing and Free Trial frustrations came up for me, too. Pricing and customer service are not completely clear, BUT I DID personally commit to sticking with the program and paying for the service. It works really well for me and I am seeing results at the scale and in positive health and lifestyle changes. I’m 5 weeks in and will continue until my 16 weeks are up. I will most likely continue beyond the 16 weeks if there is a maintenance program or if I am still shy of my goals. For me the program makes a lot of sense and the daily nature of working with the app keeps my head in the game.
If I could only go lower than "1"
I started with the trial of two weeks, but was never to get the app for a coach. Today I noticed a charge of $129.00 on my account (ending 8598). I want to cancel any subscription you have for my name. This appears a scam and I hope other folks to not get caught like I did.
Patricia Lawson, NC
It's a scam
Here is the Better Business Bureau listing:
I agree! NOOM appears to be a slick marketing scheme based upon hype, vague information and auto responses when you email their “support”
I started a “free” trial seven days ago and only received confirmation recently which means that five days of this “trial” are wasted. They have misleading info which leads you to the app which contains the same questions they started with. Waste of time and waste of money. Don’t get involved and I hope they will be shut down and fined!
FYI I finally did receive a refund but it took diligence in daily follow up not to mention I disputed the charges through my Paypal account.
- No notice of trial period ending, no notice of billing - I checked my account and saw that $230 had gone to Noom. No idea how this amount was justified by Noom.
- No way to cancel, modify, or even view my subscription through either the website or app. No contact phone number available.
- I have sent an email and messages to my "coach" demanding cancellation and refund but have received no response.
BEWARE! DO NOT USE NOOM!
Update: after several complaints I have been given a full refund - thank goodness. I still have no idea how or why I was billed $230 in the first place though!
Hello, I am in your same situation. How did you obtain refund from Noom? I'm so in rage with them..
Contact the following emails and let them know that you’re not happy!
I think I also commented on several social media posts by noom to get their attention.
Hi Gianluca, I did a google search and found some email addresses, I think they were [email protected] and [email protected]
After my “coach” ignored my refund request I contacted these email addresses. I think I also commented on some of their social media posts to get their attention.
I'm actually benefitting a lot from this app. I think it's unfair to call them a total scam when they obviously have put a lot of effort into this product and it seems to be helping people, such as myself.