Neck Relax Reviews

Neck Relax
( 29 reviews )

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Neck Relax Customer Reviews

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ineffective gadget
April 30, 2024

I accidentally ordered two and could not contact the company to cancel the second. I wrote emails, tried to find a website. Nothing worked. So now I have two neck relax gadgets that do nothing. I can fell the electric pricks, but after using it a month nothing has changed, I still have neck pain. Thanks for an expensive scam...

Horrible Useless Neck Massager
May 9, 2023
Horrible! Stay away from this and do not waste your money. Absolute piece of junk. Even one star is generous. It simply does not work. Not sure how they can get it here in the U.S. for sale. Aren’t there any control method?

ShamsChohaan October 08, 2023

Piece of junk. Does not work, please do not buy it.

December 28, 2022
Trying to return this horrible product but am unable to get a response on how to return it. U only have 30 days to return it. I bought it for an XMAS present, and they are delaying for the proper way to return it so that it will be over 30 days. Don't buy this piece of junk.

you buy it, you own it. No return. No support.
December 8, 2022
Received product with system confirmation and tracking info. After Receipt, could not get response from customer support. Product did nothing and they did not live up to their 30 day return policy because they would not give authorization. The company I purchase from had marked it up to $78 plus shipping. So, this was a real rip off.

November 30, 2022
Received defective product. No response except same form letter six times. There is no customer service. Don't waste money

Guarantee total SCAM
November 19, 2022
Total scam. Received defective product, have written company four times received EXACT same form letter each time. Have written PayPal for resolution. Can’t vouch for product as it never worked but company is total scam

Do not waste your money.
November 4, 2022
JUNK! Arrived broken. Did no do anything but light up. Horrible scam. No service either. No call backs. No emails back. They must be sued and shut down.

Nancy November 19, 2022

I sent for 2 and wanted to give one as a gift. It absolutely does not work. ‘Customer Service’ is a joke! They just give you the runaround, so I am out $119 plus shipping. Makes me never want to order anything on the internet again.

Doesn't work and can't get refund
October 8, 2022
Impossible to get a refund - customer service give you an unbelievable run-around. and won't actually tell you what you have to do to get a refund. So far 4 emails and yet to get anywhere. Terrible! Found it didn't work for me at all.

Worst. customer service. EVER!
July 22, 2022

I don’t even give the company a point of a star for my rating. Possibly the worst scam ever. I got stuck with THREE, not just one even though I only finalized one order.

Have tried contacting them probably 60 times and get responses to some emails even with the name of the person, but nothing more. Just want address return them to but after reading all the other reviews, think maybe I will never get it.

I will try that fix suggested in one review to wedge a little piece of paper between batteries to make it work. But only want one if it works, not 3. I am out $132!

Don't waste your money on this piece of junk that doesn’t work
July 8, 2022

Worst piece of junk I ever bought. Didn’t even work right out of the package. Worst customer service. Can’t even get a return label to get refund. False advertising. Have been trying for 2 months to get answers.

ChristineThomas July 13, 2022

Totally agree with Suzanne, not only didn't work but no luck ringing the telephone number 02 51335673 (it now says disconnected) All I'm getting are auto email replies , cant even find out where to return product..I'm now disputing the transaction through my bank. A real scam

Lousy Customer Support
June 30, 2022

Horrible customer support! I purchased a NeckRelax 5/11/2022 online. I received it 5/18/2022. I inserted the batteries as per the instructions turned the unit on and it did not work.

I removed and replaced the batteries the other way. Did not work. On 5/19/2022, I contacted NeckRelax via their preferred method of filling out their CustomerCare form online. I went back and forth with them and they never addressed the fact, it doesn't work.

I requested the instructions to return it for credit to my account. Never got that. I kept trying via email to get my requested return information. Still have not gotten it.

Contacted my credit card company, CAPITAL ONE that processes disputes. NeckRelax responded to them that item received in good condition and operational......NOT!

Capital One will not remove the $78.99 I was charged for this junk. And, I still have it in my possession to get rid of. Buyers Beware!

Neck Relax is a Scam
June 29, 2022
Say goodbye to your money because even if you didn’t order it and don’t want it when they send it, they will NEVER respond to your email. They only send auto-response emails and calling them is a waste of time. They don’t answer with a live person, EVER! PayPal will not defend you, either!

Never buy this!
May 26, 2022

Brand-new out of the box product did not work at all. Turns on but provides no neck stimulus.

Customer service keeps sending email that they are busy and will respond soon.

Wish I could give this a negative star rating.

Doesn't start up
May 21, 2022
Nice idea but it doesn't work. Everything turns on but it won't start massaging. If I could give it negative review star I would. Don't waste your money.

Scamming people in pain
May 21, 2022

Worthless product, did not work from the day I got it.

Tried to return, Would not send return address, continued to offer other products at 50% off. after 3 months said would do return, but didn't give return address. Needless to say I didn't get my return. I live on a limited income this was to try and help my husband who is in constant pain. Instead we are just out $100

February 23, 2022
This is the worst item I've ever purchased. I finally threw it in the trash. It does NOT work.

PegWestcott April 10, 2022

Totally agree. Absolute crap. I got this through a coupon thing for older people. Terrible to rip off aged folks. The product is flimsy, does not do what it says it can do and felt so tight around my neck I thought I was being strangled. With postage paid $89.00. I'll never see that money again. Do not buy this product.

Caused Blisters on neck
February 12, 2022
I used this product for approx 10 minutes on my neck and it did not seem to be working so I removed it. My wife looked at my neck and found I had a number (7)of blisters each about 5mm dia. I still have these 2 years later and they will not go away. I photo'd these a sent all to consumer services.

Bad customer service
February 2, 2022

I hope you like it. No refund or return allowed yet. 6 weeks to ship all along asking them to cancel and refund. Customer service is just an auto response that strings you along. Once they ship it you are stuck. PayPal dispute was no help.

SueGillingham June 29, 2022

OMG that is exactly what happened to me, except I did NOT even order the damn thing. I was on the last page to order but read these reviews and decided not to get it, so I closed my browser and the website submitted the order anyway!! PayPal is a joke, too. They said it was a website I normally use, so they wouldn’t dispute for me.

It really works! Fast delivery too!
December 25, 2021
Delivered 8 days after ordering. Everything works as described!

Far cheaper elsewhere
April 12, 2021

I bought one of these from Bangggood for £10 about 2 years ago. They are still available for the discount price of £8-80p free postage. Pay more and you are getting ripped off!

This machine delivers a small electrical current between the pad electrodes on the same action as TENS {transcutaneous electrical nerve stimulation} pain relief, by release of endorphins to reduce pain signals to the brain.

There is no mechanical massaging effect from this machine at all. Note that any sufferers from epilepsy should not apply electrical current from the pad electrodes on these machines to the neck, head or shoulders.