Nano Hearing Aids Reviews

Don't get involved with this company. They have a marketing plan to start you out with the cheapest model and "work" with you to exchange to other more expensive options.

I finally ended up with a $700.00 Sigma Plus. One fell apart after a few weeks. I felt I should still be under warranty.

I was told to ship it back for evaluation. Now I have only one. Their response was that I would have to pay an additional fee if I wanted it fixed and returned to me. I still have only one aid and they have my money.

There has been no follow up from them in the weeks since. I am just going to lick my wounds. Hopefully, you can learn from my lesson.

Day One 2-27-23:

The delivery date for my Nano CIC was 2-27-23.

Charged them per their instructions.

Got in my car, drove less than a mile and the bumps in the road made my aids do loud static noise all the way back home.

Sent in a complaint and received and answer to drain the aid's battery and do a complete recharge,

2-28-23 Day two:

Placed the new recharge aids, got in my car did the same thing, down the road, same issue... STATIC ! A LOT OF STATIC !!!

Sent in another complaint and received new instructions which I already tried... nothing new and now they want to call me within the next 24 to 48 hours.

I'll keep you posted...

...nick F.

North Carolina

Their in the ear is a screaming joke, for 200 bucks more they sent the behind the ear unit with promises...So 500 bucks later I have a useless unit and no offer to help at all. I rate their products as a rip-off.

My hearing aid came apart within two weeks of purchase when I pulled out of my ear. Nano is claiming they are damaged. The damage brought on by defective quality was the reason for the return.

Nano Hearing Aids are a scam. They don't work. We paid $347.00 for the in the ear hearing aids for my husband. Keep in mind we are retired. They did nothing but squeal loudly in his ears.

They advertised full refund if returned in 45 days. He only wore them twice. I got a RA# from Nano, boxed them up exactly like we received them. Same container, same box, all brochures and attachments.

We sent them back no word from them at all. After I started emailing them they told me that the left one was damaged and we would not be getting our $347.00 back. They were not damaged! They were in perfect condition, he only wore them twice!

I believe they damaged them purposely so they don't have to return the money. We did nothing to damage them. I filed a complaint with the BBB. They then told BBB the same lie about being damaged and offered us another pair.

Now why in the world would we do that. We want our refund back. This company is the biggest scam since Twitter! Do Not buy any product from them, if you do just kiss your money goodbye because they are a scam company! I will be posting more reviews on other sites.

I feel someone needs to get the word out that this company is full of bad people and will do and say anything so you will never get your money back. I have heard there may be a class action lawsuit happening, if anyone know about this please let me know.

REFUND REQUEST DENIED 

 I returned the complete ”CIC” package with a defective left earpiece which separated at the joint of the earpiece. The defective left earpiece, working right earpiece, charger case, documentation and accessories were all returned in the original box per NANO instructions. NANO acknowledged that they were received at NANO per their RMA. NANO claimed that I am not entitled to any refund because the left earpiece was damaged by me. It was in my possession but only used gently and according to directions. In processing my RMA return NANO stated that they would send me a replacement earpiece for $79 but is completely ignoring the fact that all other components were returned in pristine condition. Without the charger etc the earpiece is useless so I have requested a full refund.

NANO spends alot of money on advertising but apparently does not care about its customers or honor their warranty.

"It’s our 100% satisfaction guaranteed promise to you!  Try Nano Hearing Aids for 45 days and if you’re not fully satisfied, return them for a full refund.  And we mean a FULL refund. Call our great agents, any time, day or night. We make is easy."

In summary NANO has accepted my return but refuses me a refund, I am out $297 and do not have any hearing aids.

Ordered for my Mother and could not get the volume to work and called to return within 45 day return period and waited and waited for my refund. Then I get another set of hearing aids in the mail which I did not want and did not order. I was furious. Called and customer service made a mistake yell right! Told them I’m not paying to return these that I did not order and did not want and after some strong language they are supposed to be sending me a postage paid label to return them but will not get my refund until they get the second set back which was their screwup. It will probably be a total of 2-3 months before I get my money back.

FORGET NANO!

My wife has been on me for years to get hearing aids. Since I was a child I have seen countless ENT specialists and hundreds of hearing tests all resulting in “profound hearing loss.” I’m fine if I can lip-read, or if someone is facing me, but otherwise it may be difficult.

In SEP 2022 I purchased the Nano CIC rechargeable aids. I was rather impressed...for about a week. I went to remove the right-side aid using their plastic ‘string’ and the entire top of the aid came off and would not snap back on. It is now useless.

I wrote to Nano who sent me a return envelope which they acknowledged receiving near the end of September, however no communication from the folks at Nano at all.

I called Nano and they acknowledged receipt of my faulty hearing aids and gave me a separate phone number for their Returns Department. “Just send them an email explaining your situation, which I had already done and enclosed in the returned package.

After four, or so, emails back and forth they are claiming that I damaged the hearing aid. Removing the aid from my ear for the 50th time, I found them easy to remove until the red top cover came off along with the string.

Net/net, they want me to pay about $80 for the repair and sending it back to me when I clearly stated that if anything I purchase breaks in a week, I want a complete refund as stated on your website. They continue to say that I caused the damage! Removing, as per instructions, the aid from my ear??!!

Forget about the “As a manufacturer’s warranty, this means that you will be fully covered for any manufacturing or design faults which impact negatively on your experience. This is a guarantee, however, we’re confident that you won’t need to call for hearing aid repairs providing you use your hearing aids carefully.”

Probably my fault for buying something cheap and expecting something that would last longer than a week.

Nano hearing aids are horrible I have tried several because as I upgraded from one to another to hope I'd get something that worked ....wrong they stink. I really don't know how they stay in business. The in the ear thing that I have now I don't wear, can't hear anything with them. Save your $. 1 star is too good.

I bought the CIC rechargeable hearing aids and when I got them they seemed to work ok but when I went to remove the red one from my right ear it came apart, I told them what happened and they said to replace it would cost me $54 or so I refused, I bought a cheaper pair (Same technology) for $70 dollars on eBay called Binowav, They turned to be better than the nano’s I paid $297 for, Trust me, The Binowav are better and you can buy 4 sets for less than $297, Good hearing and God bless.

Nano will not return your money !

It's a scam !

They claim you damaged the hearing aids and no money will be returned !

would not fix had 2 tears had 5 year warranty. so don't buy them

Very very poor after care!!!!

Had problems two months after getting them. Nothing but problems. Called many times but no one would help. They kept sending me all over the place..no help. Just kept telling me they were from sales. All of them?

NEVER, NEVER DEAL WITH THEM, they are all carpetbaggers who happily take your hard earned money then don't know who you are after wards.

They did say they would send new ones, ( I doubt that) but I had to send the others back before they would. Sound strange? You can count on it.

People, get the real thing. They cost more, but at least you won't be spending half that amount on getting planned obsolescent garbage.

I have had hearing aids and though I could get them cheaper when they finally died in six years, but I never had a problem with them and when I did need help all my problems were taken care of promptly .AND. I got all my supplied for nothing.

I couldn't even talk with a real supervisor. One more thing. They come from China and your warranty starts the day you order them, not the day you get them. Know how long it takes to get an order from China? We do; over a month. See a pattern?