MyHeritage.com Reviews

They pushed me to use their free trial, and I found their paid functions useless. Then, without any advanced notification, they took US$189 (a crazily high sum!!!) from my account. I’m so angry: It's a huge sum of money for a website that I don't even use and I did not authorize this payment.

Trying to get a refund is truly a joke, as other people wrote here. They send automated replies and don’t contact you. There is no email to contact them directly, no chat with a living person, nothing. I am worried that if I call them (and it's an international call), I will lose even more money. What a dishonest business...

Logged in for free trial, it was very limited as to what you can do ,I have been in hospital so my trial went over 2 days, they subsequently took £79.00 out of my account, I’m absolutely fuming as I did not authorize this payment.

Trying to get a refund is a joke, they don’t contact you and there is no email address for you to contact them direct, be very careful of this website.

My DNA analysis was not correct. I know that I have at least 1/8 Native American heritage and that was not at all indicated on the findings I received. So, I am greatly disappointed in the authenticity of MyHeritage!

I believe MyHeritage is a scam. I have enjoyed visiting Ancestry.com for almost 10 years. In December, I noticed a new feature and thought it was part of ancestry. I was horrified when I received an email telling me that Heritage was charging a separate fee, which together with Ancestry would have cost me at least $395. That alone seems like a scam to me. I decided to remove both services.

Ancestry helped me, I think due mainly that I had stressed the amount of money I was being extorted from Heritage and secondly she saw how many years I had been using Ancestry and just felt sorry for me.

I then looked at Heritage to see how I could get my money back. The only thing I found was how to remove all evidence of Heritage for all times which I did sadly because I now have lost both Ancestry and Heritage.

Finally, having tried several times to get a refund of the minimum cost of $145.00 I paid to Heritage at the beginning of this mess, I found online a way to remove all evidence of Heritage for all times which I did sadly because I now have lost both Ancestry and Heritage.

Being a foreigner settled in UK I was curious to find out if it would find out my father's background. He died about 90 years go. Before I got any info I had to give my credit card details. after getting the security code I was expecting to confirm subscription but I was never given the chance either to confirm or any satisfactory conclusion of any arrangement. I abruptly closed the site.

Three days later I found my credit card was debited with £79. I looked at my inbox and found an email saying "we hope you are enjoying the...". I replied asking them to refund my money. My email bounced back "having difficulties delivering".

I do not know what these people provide but they use psychologically sophisticated subterfuge. I will never use them

My daughter bought one of these kits and then I got a phone call from her and she said I lied to her, saying I must have adopted her or her father wasn't her real father. And all the blood lines were from other countries. None of the ones that should be there.

Scam! Yes, they offer ancestry documents, but no different than any other site. They will definitely hold on to your information and steal your money. I canceled and deleted my account, couple days later I noticed when I got charged, instantly called and emailed them while the charge was still pending, ignored my emails, and when I did get in contact with them, they kept saying billing will handle it. They didn't $160 was taken out of my bank account. When I called them after they said we have no record of your account! Well, they obviously did, or I wouldn't be missing $160 the weekend before Christmas. No response since then !

Avoid this site. I get many responses from them on data found but many are repetitive. It is almost entirely American data and a little from Britain. I have many ancestors in central Europe and I get no data on those.

Their customer service is horrible. They say they have 24 hour customer service They automatically enroll you in auto subscription renewal and then don't tell you when a renewal is upcoming. I called about canceling and a refund and argued for a half hour until they said OK and I would get a refund in 7-10 days.

Two weeks later nothing. I called again and was put in a queue, then told they would contact me. 6+ hours later no call. I called again and was cut off. I wrote to their customer service and got a reply "case number" Two days later still no response.

I used the free trial in 2020 and canceled it. I was charged $349!!! USD for a yearly subscription. I called to get a refund. They took a week to get back to me using a virtual phone number (RED FLAG).

I had to ask 3 times for a refund, and each time, they offered me "free DNA" testing and a partial refund.

Ask to speak with the manager. They issued a refund. We'll see. I am contacting my bank to let them know as well.

Use Ancestry, Family Tree DNA, or 23 and Me instead of this company.

Be very careful if this site , when you cancel a subscription , they keep your bank details and money from your account. I cancelled over 2 years ago and they tried to charge me again for £226 !!!

I created my own family tree after taking the DNA test on Ancestry.

now my daughter took the DNA test on My Heritage and after my heritage connected her name to my family tree (and my own info I found in family records) MY Heritage tells me my daughter is related to me and after entering the names of my great grand father guess what! My Heritage tells me I am related to him.

I submit they don't connect people via DNA but instead us the very information WE supply when creating a family tree.

I demand a refund of the $65 I paid for my daughter to take your fake DNA test, you did not even tell my daughter part of her family entered the USA via NY , you only connected her to her dad's side of the family(in the South) which was the only side of her family tree she created to test you people.

Your DNA tests are cow manure, you get your info from Ancestry.

If you forget to cancel free trial your bank acct gets charged for year subscription not monthly.

I started with free trial. Didn't realize if forgot to cancel I would be charged almost 165$ for a subscription. They don't charge monthly subscription like my ancestry. Nope 165$ a year only. And will probably never use their service again.

Don't understand how they were able to charge me $299. I was able to change my password and get back into the site. It only had 12 blocks entered. It has not been touched in the last year. It said I started it in 2018. My CC number had been changed and they were able to get an updated number.

I called the number 1-844-994-1888 and was able to get my last charge refunded.

I don't even know how I signed up for this and got billed over $200 a year later.

Ok so I was charged for two different sites on Myheritage. Totally my fault for not remembering to cancel my subscription. However, I have been waiting on a response for nearly a week now with nothing. The charge was almost $400.00 bucks so yeah its a big deal to me.

I tried my heritage because it advertised itself as a free site, then I was told I had an option to try it out for 14 days to see if I liked it or not and a the end of the trial period I could keep using the basic site for free, upgrade to one of subscription plans or cancel the account. Wrong! because when i tried to go to the purchase page to cancel it wouldn't give me the option to do so at the end of the trial period it automatically upgraded me and took 149.50 out of my account. I called customer service to report it and cancel the account and was told that I'd have to wait for someone to either email me or call me back to get a refund and yet by the next day my account has been reported as being still active ! so I wouldn't recommend the site to anyone as it's nothing but a scam . oh and on another note I wasn't able to find an real information on my family and the discoveries I did make which were very few contained nothing but, inaccurate information

I cant't even find my relatives that were born in usa

I was solicited by this company to try a one month free trial to test out its capabilities, and while some information was useful, I did not realize that the information I was collecting was not just for me to see and collect privately, but for anyone else who wants to get my information, if they sign up. These Florida scam artists never mention that in their ads, which is pretty damn sleazy and underhanded. Now that I found out, I am going to call their customer service tomorrow and have them remove all of this, or I contact my US Senators and US reps to have the US Congress investigate this gross invasion of privacy! My Heritage is run by a bunch of sleazeball scumbags!

They teased me with some findings that I couldn't view with a basic account, so I paid $170 to upgrade to premium for more and better information. Even after upgrading, everything I try to view is an additional charge. I can't do one thing more than I could before I upgraded.

I was as a victim of their security breach. Then, only after complaining to them in regards to the loss I occurred did they offer complimentary use of their software for a (stingy) 6 months. Six months later after filling out my family history on their site, I was the victim again of all the bugs on the site that erased my data or family tree charts that include complete omissions of family members and their ancestor lines. This company does not stand behind their product and has a ton of technical problems. I would not TRUST this company with your precious family. This Company has a reputation for MAJOR DATA breaches.