MyHeritage.com Reviews

MyHeritage.com Customer Reviews
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scam, do not bother with the DNA tests
I created my own family tree after taking the DNA test on Ancestry.
now my daughter took the DNA test on My Heritage and after my heritage connected her name to my family tree (and my own info I found in family records) MY Heritage tells me my daughter is related to me and after entering the names of my great grand father guess what! My Heritage tells me I am related to him.
I submit they don't connect people via DNA but instead us the very information WE supply when creating a family tree.
I demand a refund of the $65 I paid for my daughter to take your fake DNA test, you did not even tell my daughter part of her family entered the USA via NY , you only connected her to her dad's side of the family(in the South) which was the only side of her family tree she created to test you people.
Your DNA tests are cow manure, you get your info from Ancestry.
Probably never use their service again
If you forget to cancel free trial your bank acct gets charged for year subscription not monthly.
I started with free trial. Didn't realize if forgot to cancel I would be charged almost 165$ for a subscription. They don't charge monthly subscription like my ancestry. Nope 165$ a year only. And will probably never use their service again.
I was able to get a refund
Don't understand how they were able to charge me $299. I was able to change my password and get back into the site. It only had 12 blocks entered. It has not been touched in the last year. It said I started it in 2018. My CC number had been changed and they were able to get an updated number.
I called the number 1-844-994-1888 and was able to get my last charge refunded.
Likely Scam
Same here
Refund Response time
Scam!!!!!
scam artist
I totally agree!, This website is a scam. Very difficult to cancel membership. My advice— don’t get involved with this bunch. They are well. Erased scam artists. I’m reporting them to my attorney general!
Got the same response from them! Reporting the to the attorney general. No one that’s reputable does this. Emails and phone numbers change. Advertise 24/7 day service! SCAM! BEWARE!
I will go that route also, I did sign up for this CS is located in Guatemala.
waste of my money
A scam by anyother name to get your private family information
always want more
I was a victim of their security breach then again on their service
Waiting
BEWARE!!! DOES NOT FOLLOW PRIVACY POLICY
WORST results of any DNA Results
A Scam
Customer Service
Very difficult site.
I have canceled with MyHeritage.com 2X's and still, I get emails and ads from them. I started with this site in 2014. It kept telling me of people that might be related but I couldn't get rid of those suggestions. I tried to contact them, no help. I've canceled and request they shut down my site, totally, since they've lost info I had collected and are nonresponsive. Charged me again and I finally had it.
I now use another site and am pleased with it.
follow up;
I was so upset I called the phone number and got a person after I hit 1
she was sweet and gave me a refund to my credit card for the cost of the DNA test for my daughter. Hopefully is shows up soon, she said to give it 7 business days.
We shall see, keep posted.