Mosaic Solar Reviews
Mosaic Solar is a company that describes themselves as "an online marketplace" where clean energy investing is open to the public, who can then earn returns by investing in solar projects.
How Does Mosaic Solar Work?
Mosaic Solar Investments says that their goal is to connect investors to solar projects which require financing to get up and running, or to progress forward.
These projects will then generate revenue by selling their power to customers, and as long as the projects continue earning revenue, all investors will be paid back with interest.
Creating an account can be done completely for free, and initial investments can be done for a minimum of just $25 to begin with. You can also set up regular monthly investments, that have "predictable returns."
Since this is an investment opportunity where you are able to personally choose all the investments you make, in what amounts you make them, and for what length of time, there is no published Refund Policy for the money you spend.
Customer Service Contact Info
Their Customer Service team publishes a phone number, (510) 746-8602, for customers to use, as well as an email address, [email protected], and a traditional mailing address, 55 Harrison Street, Suite 300, Oakland, CA 94607.
Mosaic Solar Investments is a relatively new type of crowdfunding investing program, but so far it is generating lots of optimism and positive attention from business and investment magazines and publications.
Is Mosaic Solar Safe?
There does not seem to be any complaints regarding the safety of this company currently.
Competitors and Alternatives?
There are many different crowdfunding companies on the market, as well as many different types of investment companies, but the specific angle of choosing individual clean energy projects to invest in seems pretty specific to Mosaic Solar, at least for the time being.
If you have any experience with Mosaic Solar or their products, please leave your reviews below.
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Mosaic Solar Customer Reviews
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Terrible customer service. No billing statement for months. Never advised when monthly payments were to begin. Only a nasty call from Mosaic collection Dept.
Cannot confirm payments made even though provided copies front and back of corresponding checks.
Did I say terrible customer service!!
My mother and I enrolled and signed up for Solar/Finance. My mother passed away unexpectedly. Being the Trustee to her Estate I reached out to Mosaic, advised of her passing and questioned what was next if we leave just my name on the financing or do I transfer to just my name as we will be listing the Property. I was advise to "keep it as is, autopay and my name, I was provided the information and an email letter as what to do with a prospective buyer to pay off or transfer the loan" they e-mailed me this information the same day as my phone call 2/06/23. We have since accepted an offer on the home, escrow closing 3/31/23. I reached out for the payoff amount and was informed that Mosaic no longer has the loan it was sent to a third party. i in turn reached out to them to learn it was then sent to an Organization SIMM Associates. SIMM Associates is a Collection/Probate Firm. I was informed that a transfer of the loan is not an option, there is a UCC placed on the property and the loan has to be paid in full which is now more then the initial loan due to daily interest.
Mosaic NEVER stated or communicated via mail or email that this was going to happen. Autopay went through as normal we were never late etc, I was advised that they don't know why this happened and shouldn't have but it is out of their hands. I requested several times to speak with a supervisor, who refused to talk to me and told their representatives they should not speak with me. We cannot get any answers, a call back etc. We are at risk of losing the sale as the total is now $60,000 and this is Catastrophic to our family on top of the unexpected loss.
I was also told today, I had 30 days to respond to the e-mail, which was never voiced nor mentioned in the email letter
Do not let Sunpro sell you Solar Panels.
Don't use Sun Pro Solar, they screw up your billing and bank account from the beginning to get an extra fee. Then they tell you that you will receive a big Tax credit for getting these solar and it will help pay your solar panels off. First year got 7%, following year gets nothing. It's all a big scam!!! Wondering what's next.
Wishing I reviewed these prior to being scamed
Predatory lending, double, double check solar company reputable.
I 100% agree this is a very dishonest company with the worst customer service I have delt with in a long time. They do not care whether your inspections are done they just want the payment. I wish I had done my research instead of trusting the word of the sales rep.
If I could leave a 0 I would! This company started taking out money before the dates agreed upon and charged fees because of it. then each month even though it is automatic payments charge late fees. Then their past due people call and are so rude and hang up on you.
I called back each month they say they will take care of it, but each month it starts over with them calling me and me calling them back. I am over this. I need to find a way to get away from this company. As I write this I am holding for a supervisor which has been 22 min!! Lovely....
OMG how horrible
That is completely 100% true, billing begins before the inspections are even done and when trying to talk to someone and get it resolved they become completely unprofessional and start getting louder over talking me and basically telling me too bad!
I would never recommend this company to anyone. THE WORST and the bad part is, I can't even be excited about my panels because both companies are so crooked.
Mosaic Solar & SunPro Solar are scam artists
I've been off FB for 3 years, but I came on to leave this review.
I looked in to solar, they came out to put up, my roof is 82 YEARS old. I even told and showed Tony Smith, SunPro Solar agent, the attic, we walked around the house. Not a problem. This was July 2021.
October 2021 the guys came out to install, they said no one told them it was a metal roof and they cannot install. DECEMBER I get a call from Tony only AFTER I called and left messages then FINALLY called office for him to return my call. He actually asked if I would replace my roof, um NO it'll last another 100 YEARS! He said ok, I'll take care of it.
In JANUARY 2022 i get an email stating my credit rating dropped from 728 to 679! I went to check and was told I opened an account for 41 THOUSAND DOLLARS with mosaic pro! 1/27 I called Mosaic asking why do I have an account for something I do not have. They'll look into it.
February 5th I get a bill for $212 for solar! 4 HOURS I was on the phone with various people with Mosaic Pro trying to figure out what was going on. I was eventually told I would have to pay the bill THEN file to get a refund in 4-6 MONTHS!
I've called the office and the Louisiana office and NOTHING!
FINALLY got SunPro Solar to get off backside and contact Mosaic Solar and it's NOW 3/10 and my credit dropped again to 664! I called today and Mosaic Solar said SunPro let the loan go through in October AND did nothing about it until I called on 2/17. Mosaic then said (phone call 3/10 8:41am EST) the loan was cancelled 3/8 and letters were sent to the Credit agencies then. I requested a copy of that letter by email AND a hard copy.
I'm just very unhappy that I had to jump through hoops to get this matter cleared when it all goes back to SunPro Solar dropping the ball in October 2021.
this company should not be in business
Mosaic Solar problems with paying bills
Mosaic is the most unprofessional company I have ever dealt with. To get on their web page you go round and round and it keeps asking for a new password and you put a new one in and it says the password is no good, the email is no good or there is no such account.
I spent over an hour today trying to set up an automatic withdrawal account but because you have to sign in for EVERY move you make, it kept rejecting me. I called the company twice and was placated with things like "Don't worry the (double the amount due) will be removed when your check for the other amount is cleared. Until then you cannot set up an automatic payment account.
I hate this company, I hate the solar panels and if I could, I would tear them off my roof and burn them! I was also lied to by the salesman who told me I would get a $5,000 tax credit for setting the whole piece of crap up I explained to him that I am a widow and do not file taxes. He said "No problem", there is always a way to get the money" More lies from this company!
If they had minus stars, they would get five!
Agree 100% this is the WORST company and the partnering Solar company is definitely no better. I can see now that both companies are crooked and do not care about the customer at all.
My sales person also knew I didn't have enough taxes to pay the 26% within the 18 months that Mosaic requires it so my payments will be increasing by $45 per month. Can't wait to see what happens when I try to use the Remove & Replace Voucher I have !!
Be very careful of mosaic loans
You are absolutely right. This is a horrible company. They are loan sharks. Mosaic solar loans does not follow any rules in the contract. They obligate you to agree on online statements only just because they want to change your balance in a daily basis by increasing the amount. Even though I have a fixed 3.99% The monthly principal is always lower than it is supposed to be.
I agree. This company is so horrible. Mosaic loans does not follow any rules in the contract. They are loan sharks, charging any interest they want
This company is THE WORST to deal with. We have had nothing but issues since we sold our house and trying to get anyone to actually do anything is virtually impossible. I'm honestly shocked they are even in business. We have been told something different every single time we have called in. They are an absolute joke.
Agree 100% it's sickening that companies can get away with this. I am making sure to get this companies name out there to everyone I come in contact with both in person and on social media- they are Crooks!!!
DONT USE THIS COMPANY!!!! The WORST company EVER! I have not even had my final inspection done on my panels and have a payment due. When calling to inquire about this the customer service reps, Tina and Leann were so rude and disrespectful, I could not believe any company would hire people like that, but when you are dealing with crooked dishonest companies like Mosaic what do you expect, professionalism?
Don't think you will ever get that with this company. I regret my decision to the fullest. The salespeople tell you what you want to hear not what you NEED to hear just to get the commission but then when something goes wrong, they don't want to own it or even have anything to do with it.
I have so many regrets getting the panels Forever Freedom and Mosaic Loans should not be in business at all!
Also not to mention, they do not lien the equipment, they have put the Lien on the home we are selling. How do they get away with these practices?