I gave this this company 1 star only because I think they have fine products at reasonable prices. Zero stars for customer service. I purchased a top coat from them recently. I really liked the coat coat but despite that I ordered my usual size, it seemed to be cut a little large & would have required considerable tailoring. I returned it at my expense plus $25 as I had received free shipping (nearly $60 total or 30% of what I paid for the coat) to exchange it for a smaller size. When I received the new coat it was the same size as the one I returned. Okay mistakes happen. When I contacted them about their error, they refused to pay for return shipping & after several emails back & forth the solution they offered was to give me a $70 credit & I could keep the coat or return it ( again at my expense) for a full refund less a restocking fee. Can you imagine that they would think that having a coat that I would have $160 invested in but couldn't wear or that I could have nothing after an investment of $90+ would make me a happy customer? Yet they have the nerve to say this on their website: "If you are not 100% satisfied with the quality, fit, or fabric of your suit you can return it for a full refund!
We feel compelled and responsible to give you the best customer service. If you don't want to pay those silly prices at the malls, just let MensUSA.com take care of you and we promise you will become a regular customer! "
While I cannot provide any pictures or a receipt as proof of my purchase, here is an example of one of my exchanges with them.
The correct item was NOT shipped. You sent the same size that I returned though I indicated that I needed a smaller size.
On Monday, November 28,2022 at 11:00:02 PM EST, mensUSA wrote:
Our records show the correct item was processed and shipped.
On Mon, Nov 28,2022 at 7:54 PM mark angelini wrote:
Your return policy is clear except that it doesn't indicate how things are handled when you send the wrong item. (which you have)
In reading the policy it appears that you could have sent me a tuxedo instead of a top coat & I would have to pay return shipping & a restocking fee unless I decided to keep it or you could have sent any size top coat that you wanted to stuff into a box instead of the size I ordered & I would have to pay return shipping & a restocking fee unless I wanted to keep it