MensUSA Reviews

These guys are cheats and robbers. Won't return even when they supply wrong size, wrong suit!

They say 100% money back grantees is non existent! The suit took two weeks to make it to me in Alaska and after shipping it back and waiting 10 days, I had to contact them... now they said they are offering store credit because it was custom made and express shipped (which I didn't asks for on the first suit), we are still waiting on the replacement suit and to speak with the owner or manager for our money. And, the 1888 numbers doesn't work call the 310 number n hope to get through the voicemail! This place has the worse customer service ever.

I ordered several different pieces from them. A vest, neck & bow tie combo pack, a jacket, a pair of pants, and another vest & tie combo. After several weeks of NOT hearing from them I asked what was going on. Instead of responding to me they sent me a shipment. I opened the box and noticed that the one of the vest/tie combos was only a vest and the pants I ordered were NOT even the same color.

I emailed them again and heard NOTHING. I finally contacted the BBB and decided to let them handle it. Instead of replying to the BBB they contacted me and told me they didn't have anymore of the ties for the vest/tie combo and that they also didn't have the color of pants I ordered. I sent the email and my response to the BBB.

Why didn't they contact me and say they were out instead of taking my money and sending me incomplete/wrong items? Their response? Pay for the shipping to send us back ALL the items and we will reimburse you.

They never contacted the BBB and if you go to the BBB website you will see they have a history of NOT upholding to their 100% guarantee. This was a learning experience for me. DONT ORDER FROM THEM!!!!!

My fiancé' ordered his suit for our upcoming wedding from this place. A week went by before I asked him about the suit and he realized that he had no heard from them. When he called they said they didn't have what he ordered.

So you weren't going to say anything to us? Against my wishes he ordered a different suit from them and was told that they would inform him if they could complete the order.

Instead, he received a tracking email. They must have had the order in stock right? When the order arrived we were stunned. Whose order is this? The suit was a different color and style! And why wasn't there an invoice or any other information in the package? Needless to say, we were very shocked and disappointed. We feel like we have dealt with a street hustler and have been shafted.

To make matters worse the representative asked him to keep it for $50 less. Why would we do that if the suit is for a wedding, not for random wear? We need the color we asked for. Besides, why would they have trouble sending a "black" suit? This is a standard color, get with the program please.

Since then he has not had any response to his emails. They have tarnished our wedding experience with their lack of attention to detail and unprofessionalism.

I bought my Christmas suit collection on mensusa.com, Overall the suits fit my body well, excellent design, and shipping was quick. I love this online store.