Mackenzie Limited Reviews

I ordered a gift of Halloween cookies to be sent to a different address. My email confirmation showed an additional item. After a phone call and 2 unapologetic responses I received a copy of an invoice showing the correct order. I had made an additional order as a gift to another person. I have never received confirmation of this order. I was told verbally that it had been sent.

Poor customer service email notification and customer service attitude.

I ordered an expensive Christmas lunch for an out of town client to be delivered on Thursday December 21, 2023 for a Friday meal for their staff. I paid extra to guarantee Thursday delivery, Mackenzie did not deliverer the meal until Saturday when all of the employees were gone for the holiday. My client had to take their staff out for this luncheon I had promised them. Mackenzie thought a $20 credit on the $61.90 shipping charge would be appropriate.

I will never order from them again. I not only had to pay Mackenzie for this expensive lunch but also had to reimburse my client for their lunch out. Not a company you can trust with your important clients. Their response was that with the high demand for their products they needed to "take extra measures to keep our employees safe created a temporary delay.

We hope you and your loved ones are staying safe and healthy". If you cannot fill your orders on time, do not take them. They will not need to take any more orders from me.

I was extremely dissatisfied with the 4 oz. packs of MacKenzie Scottish Smoked Salmon I ordered this past Christmas. I addressed the following communication to their customer service department and was further dismayed to find the only thing they were willing to do was to offer a 20% discount on a future order; quite ludicrous the notion that one would ever do business with them again after this experience! Adding insult to injury, they have continued to send me numerous texts touting "Our Scottish Smoked Salmon, a FLAGSHIP product (emphasis mine) imported from Scotland, is something to rave about."

To Whom It May Concern,

I am contacting you to express my extreme disappointment with the smoked salmon I ordered for Christmas. I have purchased your smoked salmon whole sides several times in the past, and it was always wonderful. This time, I ordered a half-dozen four-ounce packages and to my dismay, found rather than the uniform size, shape, and thickness of the individual slices, the packets contained a mishmash of misshapen pieces of all different sizes and thicknesses that appeared as if they were leftover trimmings. Please understand that nowhere within your website description is it stated that the four-ounce package product is anything less than what a repeat customer would expect from Mackenzie, or that it would be not only second-rate to that of the whole side, but more like ninth, or tenth rate. I only wish this contact format allowed for me to forward you a photo depiction of what I was relegated to serving my guests!

Please note I did offer MacKenzie the opportunity to make some reasonable restitution prior to posting my review, however they refused to budge.

I do wish I had seen this site before I ordered from McKenzie. I read one review where the author said that they didn’t print bad reviews on their website, and that has got to be very true. Ironically, I had no problem with my overnight delivery. It all arrived nicely packaged in two big boxes with dry ice.

My issue is with the quality of the food. The chicken cordon bleu, the ham was so tough that it was almost inedible. The potatoes au gratin, which the directions said to prepare as frozen, still did not cook completely after being in the oven for an hour and 15 minutes.

The Boursin cheese and bread appetizers were bland and almost tasteless. There was a little bit of cheese in the bottom of this little muffin. Asparagus spears, which they have as an appetizer, become soggy and lifeless once you take them out of the oven. I don’t mind paying for good food, but I do take issue paying for poor quality food. I basically created an entire meal for a big dinner party, and many of those items were simply not edible.

I’m going to post a negative review on the McKinsey website and see if it ever gets printed. Somehow I’m thinking it’s not.

They don't publish any bad reviews, shipping is terrible. Paid for overnight on two occasions and both did not arrive until second day. They blame it on shipping company but really twice??? Too bad, the food is good but if you are trying for a special occasion they will fail you and not offer any reimbursement of shipping. I paid $61 and they did nothing when I called...

My order was delayed by FED EX for no noted reason 5 days, they won't follow up, had to go to my bank to dispute charges. Never order here as you'll regret it. They shouldn't be in business.

If there customer service is this bad it shows there is no care taken with the food!!

We ordered soft shell crab. They were inedible. Very fishy tasting. We pitched the second package and contacted customer service. They offered 20% off of a future order. That is insulting as their prices are high plus the shipping.

We also ordered appetizers which are vacuum packed and look fine. We gave them every opportunity to make this right. We talked to customer service 2 times and this is the best they can do. We will never order from them again.