Mackenzie Limited Reviews
About Mackenzie Limited
Mackenzie Limited, found online at MackenzieLTD.com, is a company that says they were established in 1984 focusing on the finer foods of Scotland and British Wales and have since expanded in large scale gourmet food.
How Does It Work?
According to their website, since Mackenzie Limited was established in the early 80s they became famous for their Scottish Smoked Salmon, which is still one of their most popular products.
Today, their website says that they offer more than 400 unique products over 10 different categories, including Smoked Salmon, Caviar, Hors D'Oeuvres, Sides, Entrees, Brunch, Sweets, Gifts, Sale, and more.
Their website says that they take their pursuit of culinary excellence very seriously, which is why they have traveled the world to find “the best of the best.” Mackenzie Limited says that their passion and uncompromising stance on quality means that customers who order from their company will know they are getting the best.
Ingredients and Side Effects
As customers look through the products that they have available, customers will see that each individual product page offers their customers a link to Ingredients where they can see the full ingredient list of that particular product and have the ability to check for items to which they may be allergic or have other known negative side effects or reactions.
Because this company sells such a wide variety of products at this time, there is no real way to quote a single or static price range for the products that you will find here. When customers go through the website looking at available products, all prices will be clearly displayed so you know what you will be spending before you submit your purchase.
Unfortunately this company does not appear to offer any kind of standard or traditional Refund or Return Policy for their customers at this time. Customers who receive their order and believe that there is an issue or a problem should contact their Customer Service as soon as possible to report the issue, and be prepared to take pictures if necessary.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 877-867-6851 or by submitting them directly to their website through their Contact Us link.
Unfortunately this website does not appear to have many customer reviews at this time, making it difficult for new customers to decide whether or not they would like to purchase products from this company, especially because they do not offer a clearly published and detailed Refund Policy on their website.
Concerned customers can contact their Customer Service team before making a purchase to see what kinds of consumer protection policies their company does have in place, or you can first use this company for a small purchase for yourself before relying on them to deliver a gift for a special occasion.
Competitors and Alternatives?
There are many different companies and websites that specialize in gourmet food from around the world being shipped to your home, so customers who are not able to find the types of foods they are hoping for at this website should have a variety of other options that may better meet their needs.
If you have experience with this company or their products, please leave your Mackenzie Limited reviews below.
15 ‘Mackenzie Limited’ Reviews
I ordered some cakes to take with me to a party. I was calling on Tuesday morning wanting to get them some time on Friday to drive to a party late Saturday morning. You can guess where this is going. Friday comes and goes with no delivery. Fool me once.
I won't make the mistake of ordering from these people again.
We've ordered from Mackenzie for many years, and I've never had any issues with company or the foods we've tried, they are all excellent. We usually rely on them for appetizers and desserts mainly, but on occasion add a side dish or two. Some are quite unique and I've never seen them anywhere else. We usually order around the holidays the most, but have also tried many of the things they have in their summer catalogs too and have never been disappointed.
If you are planning any event, do not rely on Mackenzie Limited. They will take your order and your money, and if the order does not arrive, they will leave you high and dry. We ordered a dinner for Father's Day. It was supposed to arrive the Thursday before. Telephoned on Thursday, as I was told by the agent from which I ordered that the package would arrive on Thursday and, by the latest on Saturday. Well, I was told that FedEx delivered the package on Wednesday. We were home all day; I am on vacation. No FedEx. You might ask, the reason I am blaming Mackenzie for FedEx not delivering the package. Well, first the agents at Mackenzie were extremely rude. The first told me that the package had been delivered and that the agent who took my order did not tell me when the package would arrive. After she tried to over talk me, I got the tracking number and telephoned FedEx. They, at least, although incompetent, were polite. I telephoned Mackenzie again. The second agent told me to wait until Saturday; she could not tell me what their procedure was for missing orders.
I called back and forth between Mackenzie and FedEx all day. Finally the last Mackenzie agent told me that they
would not send out another package.Mackenzie obfuscated all day. It was too late for them to do anything to make us whole. Mackenzie has lousy customer relations. On top of that, one does not find out that they do not refund the shipping costs until one looks at their website. When you order by telephone one is not informed of that policy. Get another provider. We should have
called Oink Express-they are always reliable. Home cooking always wins!
I wrote five reviews of recent food purchases. They posted the three positive reviews but did not post the two negative ones. I might add that the negatives were very specific and respectful. After two weeks I contacted customer service to ask about this and never received a reply.
There are some discount codes and some CB websites for Mackenzie products. However, I tried on 5 of my devices, I could finish every pieces of information, but only the shipping date. I can never choose a shipping date and finish the ordering process. Once you call them to place an order, codes are not accepted. GEE! Why don't you just quit everything and only leave a number to order on the website! Terrible
Sadly, we ordered 10 of the Stuffed Maine Lobster tails and they were so bad one was even left over. At a cost of $45 apiece!! plus shipping. And no way were they 8-1/2 ounces apiece. What an awful experience and awful waste of money. Plus disappointment at Christmas Eve dinner! interesting they have no online reviews -- only their cherry-picked testimonials.
Received crab cakes as a gift. They arrived with no dry ice, room temperature.
They arranged a reshipment but that too was delivered with no dry ice and warm to the touch. Customer service told me the crab cakes would be shipped from Wisconsin to my home in Florida. Curious because there isn’t a crab within 800 miles of Wisconsin. My guess is they come from Indonesia or China via cargo ships on Great Lakes.
I called customer service to ask them to refund the sender’s payment and I could overhear another customer service rep talking on the phone about high blood pressure vitamins.
The customer service is obviously not a part of MacKenzie.
Fantastic catalog. Sleek pictures. Promises of great customer service. Don't even think about it.
I write this 2 weeks after placing my Christmas Eve dinner order (well over $500) and being told there is no order, no delivery, no contact, no apologies, BUT they did say they would return the payment I had made.
Gee, THANK YOU!
This is the most incredible joke for business I have ever experienced.