Mackenzie Limited Reviews

I received two boxes of Halloween cookies as a gift. One box was Halloween witch hat cookies which were cute to look at, but were so hard you could not bite into them. I contacted the company immediately to report the problem and was immediately made to feel as though I was somehow at fault for this problem and was told a case was being set up and I would be contacted later. At no time was anything said about "we are sorry this happened and we will take action" I was contacted two more times and questions asked about the inedible cookies but still no apology. Finally the end result was 20% off of that box of cookies., What a poor way to handle their error.

My order arrived in a damaged box, all items were warm to the touch (should have been frozen), some items were missing, and the Lobster Tail were thawed and dripping from their container. Not only was my holiday meal ruined, but the best their customer service could say is "I'll send this to Corporate and they should get back to you in a few business days. Please take some pictures of the box to prove what happened". This company should not be in the retail consumer products business and thay may not last long with this type of service.

Do not use this company, outrageous shipping costs and poor customer service. Difficult website to navigate. This was a gift and my gift has yet to be sent...

Horrible experience. They lost most of a $271 order placed 12/6, a small portion of which was delivered 12/9. I contacted them immediately and was promised that they would be in touch with the warehouse and have it sent out..

It is now 12/15, I have called them four times and been promised resolution every time. No one has ever gotten back to me, they don't have any information for me when I call them, and the order has not been fulfilled.

They refuse to refund shipping cost, which is the only thing I have requested thus far, but I don't believe that my friends will receive anything we bought for them.

The best part? I have been told that the confusion started because I "ordered online". Wow. Just wow.

Worst customer service - have sent 4 online contact messages (2 to Mackenzie Ltd and 2 to their parent company Chesapeake Bay Crab Cakes). No response at all. Also tried calling 4 times - 30 minute wait on each and immediately disconnected after someone answers (actually heard one of the individuals who answered having a conversation when it rang through - she hung up after she realized I was on the line!).

I was unable to place an order online due to website problems (the reason for my first contact request), so ordered over the phone (they would not honor any of the discounts they had sent me - they were online discounts only!). Received order and one item (Buche de Noel) was smashed on one end. Tried to contact both online and by phone with no luck.

Worst customer service ever - will never do business with them again!

Order arrived on time but was missing items. Called "customer support", such as it was. Was told there were 30 calls in front of me. That tells you a lot right there, LOTS OF COMPLAINTS.

Having nothing better to do, I waited. The representative, while polite and very sorry did nothing. She told me she would send an email off to corporate and I would get a response in two days. It has been 48 hours, which is two days, and nothing.

So I sent the email. After reading reviews here, clearly I will never hear from these charlatans again. I contacted my bank to dispute the charge, maybe that will get me somewhere. Their website looks very nice, legit, but this will be my first and last order with them.

Average food at best. Exorbitantly priced. Customer service is non-existent. The pictures look good. Their website looks good.

TOO BAD THAT YOU CAN'T EAT PICTURES OR WEBSITES.

It would appear that if they can just get a few people's money, every week, even though people do not return, then that is enough to keep them alive.

A TRUE DISAPPOINTMENT!! NEVER AGAIN.

Go out to your favorite restaurant. Get 3 orders, and freeze 2 of them. You will get better food that you like for half the cost.

And please do more research online to see reviews of the company. My experience was a nightmare.

I ordered some cakes to take with me to a party. I was calling on Tuesday morning wanting to get them some time on Friday to drive to a party late Saturday morning. You can guess where this is going. Friday comes and goes with no delivery. Fool me once.

I won't make the mistake of ordering from these people again.

If you are planning any event, do not rely on Mackenzie Limited. They will take your order and your money, and if the order does not arrive, they will leave you high and dry. We ordered a dinner for Father's Day. It was supposed to arrive the Thursday before. Telephoned on Thursday, as I was told by the agent from which I ordered that the package would arrive on Thursday and, by the latest on Saturday. Well, I was told that FedEx delivered the package on Wednesday. We were home all day; I am on vacation. No FedEx. You might ask, the reason I am blaming Mackenzie for FedEx not delivering the package. Well, first the agents at Mackenzie were extremely rude. The first told me that the package had been delivered and that the agent who took my order did not tell me when the package would arrive. After she tried to over talk me, I got the tracking number and telephoned FedEx. They, at least, although incompetent, were polite. I telephoned Mackenzie again. The second agent told me to wait until Saturday; she could not tell me what their procedure was for missing orders.

I called back and forth between Mackenzie and FedEx all day. Finally the last Mackenzie agent told me that they

would not send out another package.Mackenzie obfuscated all day. It was too late for them to do anything to make us whole. Mackenzie has lousy customer relations. On top of that, one does not find out that they do not refund the shipping costs until one looks at their website. When you order by telephone one is not informed of that policy. Get another provider. We should have

called Oink Express-they are always reliable. Home cooking always wins!

Received crab cakes as a gift. They arrived with no dry ice, room temperature.

They arranged a reshipment but that too was delivered with no dry ice and warm to the touch. Customer service told me the crab cakes would be shipped from Wisconsin to my home in Florida. Curious because there isn’t a crab within 800 miles of Wisconsin. My guess is they come from Indonesia or China via cargo ships on Great Lakes.

I called customer service to ask them to refund the sender’s payment and I could overhear another customer service rep talking on the phone about high blood pressure vitamins.

The customer service is obviously not a part of MacKenzie.

Fantastic catalog. Sleek pictures. Promises of great customer service. Don't even think about it.

I write this 2 weeks after placing my Christmas Eve dinner order (well over $500) and being told there is no order, no delivery, no contact, no apologies, BUT they did say they would return the payment I had made.

Gee, THANK YOU!

This is the most incredible joke for business I have ever experienced.

Stay AWAY!

I ordered Quiches, wild mushroom canapees and cherry tartlets. None of them come even close to what I know they should taste like. The cherry tartlets I tried made me sick to my stomach. Since I had unwrapped everything, and got rid of the box, I could certainly not return the sorry merchandise back. I wasted a good bit of money, and ended up throwing the lot in the trash.

Do not be deceived by the rosy descriptions they give to their "foods". Don't waste your money the way I did.