OH MY GOSH !!!! I just lived a terrible experience with them and got scammed of $50.
DO NOT fall for their scam.
First of all, BE AWARE when you buy their product, they FORCE on you a subscription without you even realizing it !!!! How Illegal should that be!!! Super sketchy tactics! The customer service is a part of that scam as well, very very bad poor and inefficient.
I just really really wanted to be composting myself very soon and I got so excited I ordered one. That sucks right off the gate because they take 50 bucks to reserve it and if you cancel 1 minute after, you will lose your deposit.
This subscription thing is absolutely the worst !!! You can't even tell from the website and the communication is terrible. Their website is just purposefully misleading and you cant find any relevant information.
There's a text without a check box thats says : "By confirming your payment, you allow Pela to charge your card for this payment and future payments in accordance with their terms."
WHERE DO YOU SEE YOU ARE ABOUT TO PURCHASE A 2 YEAR SUBSCRIPTION IN THIS TEXT!?