It is difficult to write this. Stated simply, my experience of their business practices relative to communication is one of extreme dismay. The advertising campaign is skilled and impressive, with a plethora of videos online. The advertising campaign creates a strong favorable first impression and I am sure that this is what engendered great excitement and initial orders.
However, calling and emailing these people with specific questions is a practice of futility. The replies I received were extremely evasive, distracted and inattentive. Some were quite rude. The use of cut and paste corporate speak is the sole method employed there, even when I asked to speak to a supervisor. They did not ever actually answer my questions. I attempted to write about the poor communications in the review section of their website but was blocked, and not because I used rude or foul language.
I placed my deposit in September of 2021, being told on the day that I ordered it that I would have delivery of unit in February of 2022. I was required to send in the balance January 12, 2022. I received the Lomi on March 17, 2022. No apologies for being late whatsoever. They are very casual about missed deadlines. The corporate attitude they employ puts a real damper on any alignment with the values of environmental idealism.
I have used the Lomi only three times. It is indeed quiet. There is no smell coming from the unit. It does break kitchen waste down into something like small woody chips. I am a serious gardener, with ample opportunity to distribute the "compost" that is created. I am not yet sure there is any environmental advantage to using a Lomi because you need to use the electricity for many hours to get the resulting "compost."
It does indeed break down things like banana peels, onion scraps, asparagus ends, lemon rinds into this woody chippy stuff. If you use the long 16-hour cycle, you get something like paper thin woody chips, if you use the brief 4-hour cycle, you let lumps that are similar to dime sized bits of hard dried plastic.
Who knows when these will decompose when mixed with the soil. I just don't know about having to use a 16 hour cycle all the time to get a genuine breakdown. The machine is attractive. You do have to place it far from any wall or cupboard or anything when using it, as it releases steam for a good while.
Sorry folks: Not so sure yet that the this product isn't greatly over-rated. If I go on to find it more helpful in the future, I will return and write again.