Lomi Composter Reviews

I purchased this Lomi direct from the company and after a few days of using it a red light came on. I reached out to Lomi customer service and it took a week for them to reply. Their customer service is horrible. They think it’s a fan issue and promised me a new fan but it never came.

I fought the case with my credit card company and I won. . Don’t ever waste your money on this overpriced compost invention. You’ll be stuck buying an overpriced activated charcoal every few months. Not worth it!!!

Reprehensible - they store your credit card information and try forcing you into a $50/month subscription.

Worked for under two months then the company refused to stand behind their warranty. We took it apart to try to fix it and it turns out it's made from a breadmaker. This company is a sad joke and frankly a scam.

sucks. don't buy. what a waste of money.

Stopped working after 3 months

I have to jump through hoops to get it fixed

I asked for a refund but was denied.

Wish I had never bought it

Do not buy a lomi. I got an autoship of 140 USD of products which I did not order. I said cancel it for I can order it as I need it

They said my 3 yr warranty is now canceled. What a scam!!!!!!!

This company sure does protect itself. In order for me to return the machine I would lose my deposit. Then I was told that because I took the plastic off I would not get a full refund as it has to be completely as it was when it was shipped. Next came the subscription. I am beyond disappointed and this company needs to refund all of our money!

We got it in March 2022. We used it perhaps 2x a week until mid-May 2022 when it stopped working. It never did compost the full range of items they advertise; it works fine on regular compostable materials. It's noisy. The finished product can be smelly, but not obnoxiously so.

I emailed them when it stopped working in mid-May. It took 6 days for them to respond to my email and only after I sent a second, not so nice, follow up. They wanted a video of what it was doing. I sent that.

Then they wanted to know "what address" to ship the replacement parts to so I could repair it myself. In the meantime, they had no trouble auto shipping a "subscription" package to me for the dandy price of $49.95.

It is now mid-July and the Lomi sits on my counter top, taking up a lot of space, completely useless, and Lomi still has not shipped the part they want me to replace in it to make it work again.

Their latest excuse is that when I told them I didn't want the "auto-shipment" that they understood that to mean I didn't want the replacement part. B/c that makes perfect sense. They don't like me; I don't like them; I think they're a bunch of scam artists and this is an overpriced easy bake oven. Don't bother.

It is a rip off I ordered a Lomi and have used it 7 times It does not work as advertised and the compost to be used in the garden comes out like a cow patty.

No customer service nor does their website give information on how to contact them.

Don’t waste your money or kitchen counter space. $500 thrown away.

I hate this company. I have been trying since June 24, 2022, to cancel their subscription service for quarterly receipts of charcoal to use in the machine. They have made it as hard as possible. I cannot find the cancel subscription button, although I scrolled to the bottom of my account (as instructed) and although their is a place that says "Manage Membership."

First of all, I never enrolled in their "subscription service" for charcoal. They "automatically" put me in it. Second, there website makes it appear that you "must request" this service. They do NOT clearly indicate that enrollment is "automatic." What a SCAM!!! They are SCAMMERS!

I purchased this to be more efficient. I must say the machine works well and make fertile soil out of food waste quickly. However, they don’t tell or warn you not to leave the compost in the bucket!

I made a batch of compost and forgot it for about a week or so…when I opened the unit and tried to remove the basket it wouldn’t move. The compost was almost rock hard!!!! I had to get a screw driver and hammer and gently break up the compost.

After removing as much as I could, the basket was still stuck and the paddle was not moving. I tried soaking it in vinegar & baking soda overnight. A little of the compost came off but it was still stuck.

I looked and saw that several people had written and said they encountered a problem with the paddle getting stuck. And made several suggestions. I wrote to customer service and finally got a reply. They suggested putting boiling water in the bucket and letting it soak for about 1/2 hr. I did that…still nothing.

Eventually we used a steamer and more boiling water and I was finally able to get the bucket out. With a lot of elbow grease, thin wire and several hours of time spent….the paddle was freed and bucket removed!

I responded to the email from customer service about how difficult it was to get the machine operational again and that they need to include a warning about leaving compost in the bucket….no response.

Bottom line: don’t ever leave compost sitting in the bucket and make sure you clean it thoroughly.

The first time I used it, it worked. The second time I tried, I could not get the lid to go back on to securely close the unit. If I take the bucket out, the lid completely shuts, but with the bucket securely placed back in, the lid does not close no matter how many times you try to jiggle or turn the lid to go on. I contacted customer service for assistance, but they will not return my calls or emails. This product is worthless if you can't get the lid on!

If I could give this company zero I would. Never received the Lomi to date when promised in early June. No response. No live chat. The poorest customer response and service EVER. Am contacting US and Canadian consumer protection to report.

The concept of turning food waste into a compost in 15 hours is amazing but wait till you get your electric bill. I didn't mind that, but I tried using the GROW compost on my plants and there was mold now on my plants.

Also, the RED light started blinking after 2 weeks because of that the GROW mode doesn't look the same as it used to dry and it looked like a soil, now it's damp, wet and clumpy.

I just bought it early June and so I'm trying to return it, but I know they'll play games by not responding. So I'm cancelling my cc purchase instead.

I have not even received the Lomi, but I want to warn anyone considering this item that the purchase process is a bait and switch. You think you are getting the composted for 49 dollars and viola, you are charged another $481!

There is no way, other than mail, to contact Pela and they never get back to you. I tried, without success, to cancel my order. I tried, without success to get them to contact me. I have turned this purchase over to my credit cards fraud team. I hope it can be returned.

Horrible customer service. Don't buy it. Not worth the money. They say you can try it for 30 days. Lies. They don't email or call you back.

This product is an absolute scam. They have made the return process as hard as absolutely possible. I’ve been fighting with them for weeks now. I can’t believe I was stupid enough to fall for this.

Update #7 from Lomi received last NOVEMBER stated that Lomi would be shipping soon. I've contacted them multiple times over the last 6 months and still don't have one. I paid for two.

The last email was 2 hours ago. When I clicked on the link to leave feedback, it says that link has expired. I think they took my money with no intention of sending me anything.

I have only used my Lomi 3 times and only the first time went through the soil cycle successfully. Since then I’ve taken to cutting up the scraps into smaller than 1 inch pieces and it gets stuck repeatedly. I emailed customer support and all they told me is that yes, scraps should be small when placed into the Lomi.

Yesterday I cut lettuce and carrot peels into 1/4 inch pieces, practically shredded, and it stopped processing after 15-20 seconds, I would “clear” the obstruction and without fail it would stop and flash red every time in any cycle!

I spent 20 minutes monitoring the thing and it failed every time. I would NOT recommend this item to anyone. If this could not process lettuce which practically composts itself, what is the purpose of having it never mind the cost which is high, that I happily paid expecting it would work as promised. And don’t get me started about the tablet & charcoal subscription that you are stuck with for 2 years!!! Run, run away from this product.

I was so excited to receive my Lomi. It worked great for about 6 weeks. Now it no longer grinds the food. It shuts off a few hours into the cycle no matter which cycle is chosen. There is no helpful trouble shooting guide. There is no way to contact the company except through email which has been ignored. Now it's just a $500 addition to the land fill. Very disappointed. One star is too many for this product.