Locksmith Pros Reviews

You may also be interested in
Locksmith Pros Customer Reviews
-
Sort Reviews By:
Liars and false pricing disclosures
They Lie about their prices
This website lies about their prices!!
Not recommended
Be careful dealing with them. My front door lock was frozen and I called Locksmith Pros. Several days later they sent someone out. I wasn't wearing my hearing aids but he said he quoted me $350 before he started working. If I heard $350, I would not have done it. After getting the door open he replaced the latch and charged me an additional $70. These Kwikset latches cost about $8 at Home Depot. I had them come out again about two weeks later because the lock was having trouble. He played around with it and said it was working. Unfortunately, the door lock still has trouble working smoothly. I wish I had checked out the reviews before calling them. I am not the only one who has been taken advantage of.
Only came to make things worse
Beware, don't use!
They do not stand by their work.
Here is my review: Terrible experience. They did not correctly rekey my door lock and refuse to send out technician to correct the error. The operator (supervisor) was confrontational, condescending and flat-out uncooperative; she actually hung up on me during my call when I tried having them correct the error. (I would fire her if she worked for me).
They do not stand by their work. I can't stress strongly enough my awful experience with the locksmith's technical skills and the non-existent, demeaning customer service. The supervisor told me a bad review would not bother them. OK. Here it is. I would rate zero starts if the system allowed me to do so!
Total rip off
Worst Company Ever - Locksmith Pros - Do Not Use!
ABSOLUTELY DO NOT USE THIS COMPANY LOCKSMITH PROS!!!
We asked them to come out and change the locks at our company after terminating 2 employees. They quoted me one price over the phone. The locksmith comes and speaks very poor English and stated he would charge "fifty" for each key copy. Mind you, this conversation was all done WHILE I'm terminating the employees! He actually charged FIFTEEN DOLLARS PER KEY for a copy PLUS labor! I thought he said fifty cents a key? The total amount of the bill for changing 2 locks with 2 new keys with 25 key copies was $1710!!!!!! I've never felt so taken advantage of by a company EVER!
I called the next day and day after to speak to a manager and NO ONE RETURNED MY CALL! What do you do in a situation like this? Share your experience. I REPEAT....DO NOT USE THIS COMPANY!!!!!!! If I could give less than 1 star, I would.
Thievery perfected
THIEVES! They tell you on the phone that the fee is $25 to pop a lock on a mazda 3. When the guy arrives and does it, he highway robs your college daughter of $135 before he will hand over the keys. Do NOT use these people.
No Response!!!
They Don't Want Your Business
I called yesterday morning 11/7/2022 for service and was scheduled for service at 12pm. At 12:53pm I called and said I have not seen the locksmith. They said he called. I stated I am working from home and in meetings so I can't always answer my cell just show up because there are three people here (wife, daughter, and me).
Called the locksmith's cell and said the same thing. Do not call just come to the address given. He said he would come in an hour. Two hours later I called the locksmith and asked where are you. He stated he got tied up and would be at my house in 30 minutes. I mentioned again don't call just show up I am home. 1 hour 30 minutes later I called the main office and said send me another locksmith because the one they allotted for me is not working out.
The lady said well he called and said you are not answering the telephone. I was very disappointed and irritated then. I mentioned I talk to this office once and the locksmith twice not to call and just come out and now you mention me not answering the telephone is the reason no one has come to my house is crap.
The lady said she would look into it and get back to me to get someone to come out. This was now about 5pm. Waited and you guessed it - no call back and no service. They also don't post the negative comments on their website.
Don't use this company!!!
Absolutely rotten!! Do NOT use this company!! They will cheat you so fast--and then be unwilling to work with you AT ALL after.
My nephew (who lives with me) called them to unlock his key he'd left in his car. He was quoted that it would be $15. The locksmith came out and, without further quoted a price, unlocked the car in less than 2 minutes, and told my nephew to scan the Venmo to pay. He did so, and got charged $143!! I called the company immediately and the first lady hung up on me. I called back and the lady said she was a "manager" but she, too, absolutely refused to work it out.
NEVER call this Company
We called your company today desperate and in need of help. I dropped the keys to our Lexus down an Elevator shift at a Doctor's appointment. The Elevator company (just as bad )wanted $550 to come and retrieve the keys.
Our spare would unlock the doors, but not start the ignition. The technician called me promptly $250 because he would have to program the Key.
Long story short.
He couldn't get the program to work said he had to run it again, didn't work so he then informed us it would now be $500$. OUTRAGEOUS PRICE for some keys. He then left us to go home to get a tool, asked us to buy some alcohol wipes
By this time FOUR HOURS IN The price was now 700$
SEVEN HUNDRED DOLLARS to program two keys..
1 starts the Engine but no longer works to open the car electronically.
The other doesn't even pretend, it has no buttons at all.
We are older and both Disabled.
After being gouged, he then told us he needed cash not a Credit Card. We now no longer have the money to pay rent this month.
Your website is misleading..
None of what we we promised seems to have been what we experienced.
You state you have
Super qualified Technicians
Low, affordable reasonable pricing
You take Credit Cards
My HUSBAND IS FURIOUS
Blaming me for calling you.
Between the Elevator Company and you I have list ALL faith in anyone today.
I hope whoever gets this will see that it goes to someone, anyone who wants to know how their company is being
Represented.
Unprofessional
This company Locksmith Pros (888-491-0910) is not the actual locksmith. They answer the phone and dispatch your issue to other locksmith companies in the area.
Brenda who answered the phone and refused to issue me a receipt was absolutely rude, hung up on me, and blocked my number. She claims to be the manager, which I highly doubt.
This is unprofessional behavior and seems like a scam. Do not call this business. Just call a local locksmith. That's who they call to come out to you anyway.
Do not use this company
Service so bad, the work never got done
I called on a Thursday afternoon spoke with a female dispatcher. I explained I needed a repair on my sliding door for the backyard, and asked if they could handle that. She responded of course and explained someone would call me a half hour before arriving at the appointed time of 10am.
I go the call at 9:30am. The tech asked me what the problem was. I explained again. He asked me to text photos, I did. He responded that it was as he thought he could not help with my problem and someone else would call me.
I asked why didn't he ask for photos yesterday to avoid my setting time aside for an appt. that was not going to happen. He put it on me saying when he spoke to me yesterday I didn't tell him anything about the type of problem. I explained that i did not speak with him at all and asked again what time should I expect a call. i got no response
Watch out
I called them and explained I wanted a car key fob cut and programmed. I was immediately hung up on. I thought perhaps I was accidently disconnected so I called back and repeated my request to a different person.
This time they said something I didn't understand then hung up on me without allowing any response or question. I personally think they are a scam looking to rip off helpless desperate people locked out so when I just wanted a price for service they did not want to be bothered.
I never got to use their service, but I do know they are extremely rude on the phone.
Awful. Don't do it!
Total garbage. Its a referral service which didn't even bother to get the details correct before dispatching someone to my house. I called for a quote, not work.
They insisted I give them the exact address for accurate quote then hung up on me and next thing I know I'm getting a call from a local tech who's ALREADY on the WAY TO MY HOUSE.
Total scam.
As a note, they just called me for a 4th time while I was writing this review!
In my opinion, google shouldn't allow them to participate in paid search ads (which is how I found them)