Locksmith Pros Reviews
Locksmith Pros Customer Reviews
-
Sort Reviews By:
Completely dishonest business.
Do not use this locksmith business. The technician installed the wrong deadbolt. We requested a deadbolt with a key on both sides of lock. Technician stated he was unable to install the latter after he installed a deadbolt with a thumbturn. He left scratches on the door and created a large hole in the doorframe and never placed a plate around this hole as is typically done. Also, the lock itself is smaller than the drilled hole in the door so there is a gap in the door around the lock.
We noticed these problems after the technician left. We called 12 times over a 5 day period. Each time we were told that the technician would call and return. He never called and never returned. We asked for another technician and were told the first technician had to come out first or we would be charged for a 2nd technician. We were also told that a supervisor would call us and that never happened.
I asked for an address for this business and was told a supervisor would call and provide this information. They never did. Called again to request an address and was told they don’t have an address. They only provide a mobile service.
terrible company
I locked the door me and left my keys inside. I did a google search and Locksmith Pro's was the first to pop up. The website stated $15.00 service fee and starting $35. I had one door that needed to be unlocked.
When the so called lock smith was 45 later then he said and arrived in a Prius with his dog in the car. He looked at the lock and stated $289.00. This is a huge price difference from $35. There was no way I was paying $289.00.
I told him no the price was too high. He then came down to $189.00. I told him no again and was told $55 for coming out and asked if I would be paying with cash or credit card. I asked how the $15 service fee became $55. I was told fine than $15.00 cash. I told him to get off my property I was calling the police he was a scam artist. He then started insulting me.
So I called the 888# while he was talking with me and he left.
Terrible, never use this company
MISCONDUCT, UNPROFESSIONAL, BAIT AND SWITCH, SCAM
Provided in CHRONOLOGICAL ORDER:
I called to confirm what is stated on their website.
$15.00 service charge and residential lockout starting at $35.00.
I inquired about pricing and did not feel comfortable moving forward.
Therefore, I told them I would call THEM back and the call agent said okay.
FIRST FLAG - technician called me within one minute after hanging up with call agent.
I ignored the call and then he called right back.
Then I answered, Abraham, locksmith technician, stated he was in my area and would waive service fee since he had another job to go to in the same area.
That was nice I thought and over phone he stated $65.00 all inclusive.
MISCONDUCT: During the service- Abraham continued to harass me for his own personal motives.
This created an extremely UNCOMFORTABLE, UNSAFE and UNPROFESSIONAL environment for me as a single female who just wants to get in her home.
Also, the fact that his trade is picking locks is another safety concern.
PRICE CHANGE/UNPROFESSIONALISM by Abraham S. he changed the price and stated $80 for one deadbolt and after he finished there was a CC fee of $5.82.
RECEIPT SHOWS pricing of $55.00 for service call/ trip charge.
Emergency Home/ Auto Lockout service: $25.00
CC Fee: $5.82.
My total $85.82.
I called Locksmith Pros- to file a complaint about the MISCONDUCT and HARASSMENT. The acting "manager" Linda (aka call service agent) said Abraham, was one of their best technicians and would look into it and then the call was disconnected.
Despite the discrepancy in the price I was more concerned about my SAFETY and THE COMPELTE UNPROFESSIONAL CONDUCT during a time of distress as a single female.
In a true corporate setting this matter would have been taking seriously with true consequences.
DO NOT trust this company with your services.
They get third party contractors and cannot validate their work or professionalism.
Website looks professional but is misleading. CLASSIC BAIT AND SWITCH. SCHEME
Go to another locksmith company for your services.
I wish I had seen this before I called them. I called for an estimate to have locks re-keyed. Their quote was way more than the prices listed on the website so I told them I did not want them to do the job. They have called me at least 12 times since then which I consider harassment. They don't want to take no for an answer.
Total Bait and Switch Scam
DO NOT DO BUSINESS WITH THIS COMPANY!!!
Agreed, total scam! Locksmith Pros said our price for installing one door handle and deadbolt would be around $ 50.00, installer came from entirely different company and said it would be $179.00. I called original number for Locksmith Pros and after considerable argument was told the new price was $130.00. After installation, the installer insisted that his company {Sarasota Lock and Key}never agreed to $130.00 and was not leaving without $179.00. I had to literally slam the door in a very aggressive installers face to get him to leave with the $130.00, in cash! BECAUSE THEY WOULDN'T TAKE CHECKS! WONDER WHY! Ttotal bait and switch scammers.
SCAM ARTISTS
I looked my keys in my car, this was the first place I called. After giving them my location they sent out a "TECH" in an old van without any identification on the van saying it was a "LOCKSMITH" the "TECH" give me a price of $245.00 to unlock my car door. Being that I am a senior citizen I asked him for a discount, he took off $20.00.
When I give the "TECH" my credit card, he asked if I could get him cash. I said no, he take the card and charged $215.00 to my account.
After going into my house I decided to call around to other locksmiths and asked their price for unlocking locked car doors and told them what I had just paid. They all said I had been "SCAMED". The quotes I got where from $35.00 up to $85.00. (BY the way the year of my car is a 2004 nothing fancy).
Beware of this company do not call (888)-491-0910. You will be sorry!!
False Advertising
Locksmith-pros.net feels sketchy!
They did the same thing to me and have called me at least 12 times since I told them I did not want them to do the job for me. Their estimate was much higher than the prices the website said they charge.
Waiting for Godot the "Locksmith Pro"
FRAUD
Regret hiring them
SCAM
I wish I had seen this review before I made the same mistake. The price I was charged for a basic house unlocking was nearly $220--more than 4 times higher than the price quoted on their website! When I raised this with the company, their customer service was practically non-existent. It took three calls and an hour on hold to connect with a customer service representative who basically told me that she was unaware of the existence of any company website and that the phone number was basically a dispatch service and the company had no power whatsoever with respect to pricing! Thus, it is a complete fraud!
I, too, wish I'd read the multiple online reviews for this terrible business. Half the people I spoke with had heavy foreign accents & poor cell phone service.
At one point when I called after they didn't show, I demanded to know whom I was speaking with (out of the several I was transferred to on the phone). The fellow said "American Locksmith." There is no such company anywhere within at least 100 miles of where I live.