Light in the Box Reviews

Light in the Box
( 43 reviews )

Light in the Box, found online at, is a company which describes itself as a global online retailer that delivers products directly to their consumers in multiple countries around the world.

Their website goes on to say that they offer a wide selection of products at attractive prices organized into three general categories: apparel, small accessories and gadgets, and home and garden items.

Within these three categories there is a wide variety of subcategories, including Weddings and Events, Electronics, Phones, Health and Beauty, Toys and Hobbies, Sales, and more.

They also sell a variety of customized and Made-to-Order products, including their wedding dresses.

How Does it Work?

Customers who order products from should know that all items, excluding Made-To-Order and disposable items, lingerie, and Clearance items, can only be returned within a strict seven day window.

Even items which you are returning due to a quality related issue are still only returnable within 7 days. In addition, items can only be returned in brand new condition, unused and with their original tags and packaging.

Certain items have warranties and if these items have defects or other manufacturer issues you can exchange them or have them repaired via the warranty guidelines for your specific items.

Made-to-Order items, which include their wedding dresses, which do not fit properly but are otherwise made accurately to your specifications, are eligible for a one time re-sizing service.

This extremely tight window for returns and exchanges, even when dealing with an issue of quality, is problematic for the consumer. There are many other websites which offer similar product selection with better returns and exchange policies.

Customers who are still interested in using this website and purchasing their products can choose to sign up for their mailing list, which provides occasional coupons for discounts like free shipping and more.

If you have any experience with Light In The Box or their products, please leave your reviews below.

Light in the Box Customer Reviews

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I didn't receive my order
February 25, 2023

Still I haven't received my order that was paid for on Jan 11, 2023 with an estimated arrival of Feb 1 to 10 2023...

PamH March 13, 2023

I ordered two men’s shirts using their size guide. They were both too big. One of them was huge and I can’t even sew it in the sides to modify it. The fabric was awful - shiny and slick - not something I’d ever expect for men’s shirts. Also, they were more than three weeks later than estimated delivery. They finally arrived but on different days several days apart. I was told to return one but not the other - ugh. Finally more than a month later it was resolved.

Do not buy from light in the box
January 17, 2023

Ordered 2 items of women's clothing both were much different than as described, fabric much cheaper and style different. Very unhappy with purchase, return policy is almost impossible...

Worst company ever
January 16, 2023

Ordered pajamas for myself and wife for a Christmas Eve pajama party we were hosting. Prior to paying it confirmed the order would arrive prior to date. I made sure I took a pic of this prior to paying and while ordering. After making payment the date confirmation stated items could arrive after date.

You are not able to contact co. Only by email And you have to download app first or you can’t submit email, In which you receive delay in response or not at all. So you’re not able to reject the order at time of payment. Items arrived after our Christmas Eve pajama party. Leaving us as host without pajamas! Pathetic hosting a pajama party and everyone comes wearing them other than the hosts.

Therefore no group family professional Christmas pajama pics taken, in which we had paid for!! Had family fly in from out of country that we haven’t seen in 13 years, so the family would have a special keep sake as their gift from us. That didn’t happen. When the pajamas did arrive My wife’s pajamas which had feathers, was not sewn onto the sleeves nor legs large gaps.

My silk pajamas did not arrive. I received some type of velvet looking pajamas. Furious!!! Attempted to notify to send back but I’m getting the run around with offer of discount and keep. I don’t want to keep my wife’s pajamas the ones delivered are falling apart and I’m not going to wear velvet pajamas! If you don’t want their discount they want you to pay shipment to send back to their China warehouse in China then they will make their determination.

Even after sending numerous pics of garments, garment numbers and etc. which they continue to request for me to send over and over and I’ve sent over and over. They are giving us the runaround. a strategy I think they are doing on purpose so you will take the discount and keep the faulty items. Not interested and I would never order from this company again!!!

Fraud to the Max
January 2, 2023
This company should be denied the right to do business via internet in the USA. TOTAL FRAUD! They ship defective merchandise, then when you provide proof of the defective product, they offer to credit you with 25% of your purchase price! Do NOT deal with this company!!

Don't order anything from Light in the box
December 30, 2022
This company is a scam, I ordered a cool looking shirt from them, what I got was a cheap white satin shirt that they dyed with a method called infusion dye, I first ordered it according to their size chart, a xxl, then I changed the size to xxxl when I realized these people were only 4' tall, they don't have a clue about American sizes, when it came it looked nothing like what i ordered, and the sleeves were 5" too short, and it barley fit, what a con, I will never order from them again, and buyer beware of Light in the box.

Do not buy from this company!
December 27, 2022
The shirts and sweatshirts are made out of polyester. The material feels horrible to the touch The items do not look like what is on the site... blurry. Such poor quality. I went to cancel my initial order and they offered a 25% refund which was a lie. Had I known this I would have continued the cancellation. It's on a future purchase if you order a minimum amount equaling way more than the refund. I wanted it to come before Christmas but no it came after Christmas. One of the items I ordered was canceled and refunded. Thank goodness! However, the extra "fee" wasn't refunded. They tack on an extra charge for handling which is almost as much as the item itself and I wasn't refunded that amount. Poor quality poor company. It took me forever to figure out how to try and cancel the first time. They only communicate via email and no phone number. That should have been my first clue this company is not on the up and up.

Buyer Beware
December 16, 2022

Clothing items are mostly sized wrong. Upsize at least one and probably two sizes to be correct.

Shipping charges and times are horrible. Whatever your order totals, expect your shipping to be that or more. Whatever date it shows for delivery is about the date it will be shipped and expect about 2 weeks after ship date to be delivered.

Lesson learned … never again.

Worthless, Useless Rip Off. Don't Shop Here
December 8, 2022
Terrible quality. They changed the delivery date, cancelled part of my order with no explanation, added mystery charges, sent me the entirely wrong item and the sizing was wrong on every item I ordered. I had checked reviews before ordering but must have gotten misdirected because they were not legit.

Need refund
December 6, 2022

This company is awful. I returned a package over two months ago and have not received my refund. Awful to work with. Do not buy from them!!!!!!

Trash Company, Trash Customer “Service”, Read All Fine Print, Consider All Sales Final
November 30, 2022
I would give a zero or negative number but the lowest star is 1. This company has poor business tactics and morals and plays with words in order to not process returns and refunds. The information is ambiguous and not forthright and you’ll end up paying for expedited shipping and still receive your dress way past the shipping times stated. Whether it’s a U.S. size 2 or 14, they say it’s “custom made”, “tailor made per measurements provided” (I guess provided when selecting a standard US size). The customer service falls in the top 5 worst businesses I’ve ever dealt with and they close your ticket for you so you can’t reply to them more than once. If you’re good with giving up any form of customer service or refund or exchange for a lower price, then go for it. I personally think businesses like these are absolute trash with the goal of taking your money and that’s it. My mother ordered a dress two sizes up to have it actually tailored to her exact measurements and because of how long it took to receive the dresses, she has two dresses that she can’t even wear as they are. Dresses are unused, still in box and some poor woman who orders the same dress in the same size will supposedly be sent a dress “made to order” instead of being sent an already made dress. If the company wants to make items per order because it’s not efficient and cost effective to not have inventory lying around, that’s their prerogative and the customer shouldn’t suffer because of it. Save your money and your time.

STANLEYCHAPMAN December 05, 2022

They are horrible you cant get to them to find where your order is.........Should be investigated for criminal activity, go to your credit card company and cancel.

40$ To Return Something!!!
November 10, 2022

If you get something you want to return they charge a $40 return fee!! Everything I received looks terrible and even had stains on it. Gross!

Clothing looks nothing like advertised
October 15, 2022
I purchased a sweatshirt with Native America motive. The advert was sharp and very nice looking. What I got was a washed out photo imprinted into the fabric so bad you couldn't even tell what the design was supposed to be. I chalked it up to experience and threw it in the trash because that's what Lightinthebox sells. Trash.

skipwin October 20, 2022

All these "far Eastern" wesites that advertise these great looking, hig quality looking clothes are a my opinion.

Crap quality that you wouldn't give away to the homeless.

BrianCoverstone October 29, 2022

I am so glad I read these reviews before purchasing from an Ad on Youtube. They like to censor these days, but they peddle trash themselves.

They won't issue a full refund even if the dress doesn't fit.
October 12, 2022
Terrible company! Don't buy anything here. They won't refund your money!

October 7, 2022

Had me send a ton of reply and pictures only to, in the end, have them tell me that they never intended to help me at all. (That the ticket was submitted too late??!)

Since I'm on the topic of submitting ticket. That ticket was a hassle on its own to submit. It was difficult to find and I had to download a TON of nonsense before I could even get to submit or contact anyone.

This after happened due to the fact that the quality of the clothes I ordered were the lowest quality of clothes I ever witnesses. I would never have paid for it, had I seen it in a store.

This misrepresentation is border lining fraud.

Now I'm stuck with clothes I will never wear. On top of it, it's a bunch of money for clothes that are not worth a quarter of what I'll be forced to pay.

It's a really hard blow on a single mum who now won't be able to buy clothes (that actually fit) to her child.

I take responsibility for the fact that I in good faith ordered too many t-shirts. (I didn't realize how corrupt, greedy and unethical this business is.)

I should have known better from a business I never encountered before and that I found in an ad.

PS The only reason it's getting one star even is because that is the lowest rate.

Jnh November 30, 2022

Yeah, they closed my ticket so I couldn’t respond further. Funny how the note says that I closed the ticket and not them. This company is the worst!

Just beware of scams
September 22, 2022

Unfortunately, I did not read all of these beforehand. My product does not match the description at all and I cannot return it.

JennyJonsson October 07, 2022


A Scam, Run Don't Walk
September 2, 2022

Wish I’d read these reviews before I ordered. Similar experience to others. They aren’t good at making clothes or business eg customer service, they are good at photoshopping pics of clothes that don’t resemble what arrives. Then they keep on making excuses as to why they won’t yet “approve” a return. You do the return ticket? They say it was missing a photo. You send in the photo, now they want at least 5 photos. They Keep playing the game until the “7 days return is up and by the way, the return shipping to china ends up being nearly the value of the goods. This company is basically a scam.

JOwens September 14, 2022

Have not received lights purchased even though they claim delivered. Be very aware this is a scam.

Terrible product and is impossible to get refund.
August 31, 2022
Horrible. Total scam. Ordered 3 T shirts- Printing is blurry. Went online the day they arrived to request return/refund. They refused to refund. Make you jump through hoops on line to return. Pictures from 4 angles and then deny you after your 7 days are up. Wish I could rate negative stars for this company.

Don't order anything!!
August 28, 2022
I recently purchased a very beautiful pants outfit. The one I received didn't even resemble the one pictured. I paid extra to have it "made it for me" and sent all of my measurements. Really!!! The pants were mid-calf, rather then street length, and huge. I surely regret not having read all of the reviews. No interest in refunding, or replacing anything. Just lost over $150.00. Don't order anything!

July 19, 2022
BUYER BEWARE! You will not be able to return merchandise for a refund even if the product did not fit, was poor quality and clumsily made. They will offer you 15% of the original price to return the item.

Beverly August 26, 2022

Cannot contact anyone for a phone number to call them. The site is in Spanish and they got the wrong address to ship order. Called PayPal and they opened a case for me to have it canceled. How do you contact them? Phone number? What are they hiding???

July 14, 2022
Buyer BEWARE,,,,, The dress I ordered was not the same dress I received. It took three weeks to get it and I had no time to reorder before my son's wedding, I wanted to return for a refund, they told my no refund for not liking this dress. The only gave me 32.00 of the 117.00 I spent. DO NOT ORDER FROM THIS SITE .....