Light in the Box Reviews

Light in the Box
Based on 4  Reviews



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About Light in the Box

Light in the Box, found online at LightInTheBox.com, is a company which describes itself as a global online retailer that delivers products directly to their consumers in multiple countries around the world.

Their website goes on to say that they offer a wide selection of products at attractive prices organized into three general categories: apparel, small accessories and gadgets, and home and garden items.

Within these three categories there is a wide variety of subcategories, including Weddings and Events, Electronics, Phones, Health and Beauty, Toys and Hobbies, Sales, and more. They also sell a variety of customized and Made-to-Order products, including their wedding dresses.

Customers who order products from LightInTheBox.com should know that all items, excluding Made-To-Order and disposable items, lingerie, and Clearance items, can only be returned within a strict seven day window.

Even items which you are returning due to a quality related issue are still only returnable within 7 days. In addition, items can only be returned in brand new condition, unused and with their original tags and packaging.

Certain items have warranties and if these items have defects or other manufacturer issues you can exchange them or have them repaired via the warranty guidelines for your specific items.

Made-to-Order items, which include their wedding dresses, which do not fit properly but are otherwise made accurately to your specifications, are eligible for a one time re-sizing service.

This extremely tight window for returns and exchanges, even when dealing with an issue of quality, is problematic for the consumer. There are many other websites which offer similar product selection with better returns and exchange policies.

Customers who are still interested in using this website and purchasing their products can choose to sign up for their mailing list, which provides occasional coupons for discounts like free shipping and more.

If you have any experience with this website or their products, please leave your Light In The Box reviews below.

4 ‘Light in the Box’ Reviews
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1 Review

Worst company ever



February28, 2020

Soon as they shipped my order my information disappears as if I never ordered anything. Therefore you can't return anything if you don't exist. They are a scam....

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1 Review

RETURNED my Complete Order and Never received a RefundI



February17, 2020

I placed an clothing order.......all poor quality and not true to sizing. Paid the expensive postage to return it ALL, still have not received a refund!!!

DON'T ORDER FROM LIGHT IN THE BOX!!!!

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1 Review

paid for special delivery, item never arrived, wasn't reimbursed



February24, 2017

I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with aliexpress ot dx.com. Stay away from these crooks.

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nastasia



August4, 2014

I HAVE HAD THE MOST EXHAUSTING EXPERIENCE WITH LIGHTINTHEBOX AND AM NOT ORDERING AGAIN FROM THIS SITE.

I ORDERED A DRESS FOR MY COUSINS WEDDING- AND I ORDED IT 6 WEEKS BEFORE THE WEEDING TO GIVE IT ENOUGH TIME TO ARRIVE IT CASE THERE WERE AHY DELAYS.

I RECEIVE N EMAIL A FEW DAYS LATER SAYING THAT THE COLOR I WANTED THE DRESS IN WAS OUT FO STOCK, SO I CHANGED THE COLOR OF THE DRESS AND RECEIVE A CONFIRMATION THAT THE COLOR I CHANGED TO WAS IN STOCK.

I THEN RECEIVE ANOTHER EMALS SAYING THAT MY MEASUREMENTS WEREN'T CORRECT. SO TO AVOID ANY FURTHER DELAYS I SETTLE FOR A SIZE 8.

THIS WHOLE PROCESS CAUSED ME TWO WEEKS OF DELAYS, BUT I AM REASSURED THAT MY DRESS IS BEING DONE AND WILL ARRIVE WELL BEFORE MY WEDDING.

ANOTHER WEEK LATER- I RECEIVE AN AUTOMATED MESSAGE SAYING THAT MY DRESS IS "OUT OF STOCK FOR AN INDEFINITE PERIOD OF TIME" AND THAT THE AMOUNT OF 166 GBP (DRESS AMOUNT 87 GBP) WILL BE REFUNDED TO MY ACCOUNT.

-4 MINUTES LATER- I RECEIVE THE SAME AUTOMATED MESSAGE WTH THE AMOUNT CHANGED TO 38 GBP!!!!!! NOW I AM STILL WAITING FOR A REPLY FROM THEIR "CUSTOMER SERVICES" ASKING FOR AN EXPLANATION AND WHAT THE AMOUNT I WILL BE REFUNDED BE.

WHAT THE $#*! IS GOING ON.
VERY VERY -VERY- DISSATISFIED WITH THIS WEBSITE AND WILLBE LEAVING THE WORST REVIEWS POSSIBLE WHEREVER I CAN.

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