Light In The Box Reviews

Light In The Box
( 57 reviews )

Light In The Box is a global online retail company that offers a wide range of products at competitive prices.

The company's stated mission is to make the online shopping experience easy, enjoyable, and accessible for customers worldwide.

LightInTheBox is often compared to other discount online retailers such as AliExpress, Lovely Wholesale, and Wish.

How Does it Work?

Light In The Box offers a vast selection of products, including clothing, electronics, home and garden items, beauty products, toys, and more.

They also offer various payment options and worldwide shipping, making it possible for customers to shop from anywhere.

When shopping online, it's important to consider the advantages and disadvantages of using budget retailers from China such as LightInTheBox, compared to U.S. based retailers.

Chinese retailers often offer products at significantly lower prices compared to their U.S. counterparts, as they often source their products directly from manufacturers.

They also typically have a vast selection of products across various categories, which can be an advantage for shoppers looking for unique or hard-to-find items.

However, there are some downsides to using budget Chinese retailers.

Products shipped from China can take much longer to arrive compared to items shipped from U.S. based retailers, leading to potential delays.

The quality of products from budget Chinese retailers can also be inconsistent and may not always match the images and descriptions on the website.

Customer service for these retailers might not be as responsive or helpful compared to U.S. based retailers, which can be frustrating when dealing with issues.

Returning items or getting a refund can be more difficult and time-consuming with Chinese retailers, especially when dealing with international shipping.

U.S. based retailers usually have more straightforward return and refund policies, making it easier for customers to get their money back or exchange items when needed.

Customer Reviews & Complaints

Light In The Box gets mixed to positive customer reviews on a number of customer reviews websites. 

Yet customer reviews skew mostly negative on Reviewopedia, Amazon, and the BBB website.

This disparity may be due to the fact that the company makes an effort to manage its online reputation on some review websites and not others.

Some customers have reported longer than expected shipping times and difficulties processing returns. 

Customer complaints also often cite products being the incorrect size or of lower than expected quality.

Conversely, some customers praise the company for its extensive product selection, competitive prices, and quality merchandise.  

Light In The Box has an 'F' rating from the BBB and is not accredited there.  Additionally, the company gets an average customer rating of just 1.12/5 stars from over 500 customer reviews.

Customer complaints total 512 in the last 3 years and 208 in the last 12 months.

On Amazon, Light In The Box has a customer rating of 1.7/5 stars from over 200 customer reviews.

Pros and Cons of Using Light In The Box


  • Wide range of products  -  LightInTheBox offers an extensive selection of items, making it easy for customers to find what they're looking for.

  • Competitive prices  -  The company provides products at affordable prices, enabling customers to shop for quality items without breaking the bank.

  • Secure payment options  -  LightInTheBox offers multiple payment options, including PayPal and major credit cards, ensuring a safe and convenient shopping experience.

  • Global shipping   -  The company ships to over 200 countries, allowing customers from around the world to enjoy their products.



  • Shipping times  -  Some customers have reported longer-than-expected shipping times.  The company claims their customer service team is responsive and works to resolve any issues.

  • Return policy  -  Although LightInTheBox offers up to a 30-day return policy, some customers have experienced difficulties processing returns or receiving refunds.

  • Quality concerns  -  Some customers have been unsatisfied with the quality of the products they received, finding them to be inferior to the images and descriptions provided on the website.

  • Customer service  -  Users may have difficulties getting in touch with customer support or experience slow response times when trying to resolve their issues.

LightInTheBox FAQ

Is LightInTheBox a legitimate company?

Yes, LightInTheBox is a legitimate global online retailer.  They have been in business since 2007 and are headquartered in Beijing, China.

What is the company's return policy?

LightInTheBox offers a 30-day return policy on most faulty, damaged, or incorrectly sized items.  However, some exclusions apply, so it is essential to read their return policy carefully.

They also offer a "7 Days No Reason Return" policy, where customers can return items for personal reasons within 7 days of receiving the product if it is unused and in brand new condition.

Customers are responsible for the return shipping fees and all return requests must be authorized by their customer service team. 

Customers must submit a "Return or Exchange" ticket to obtain the return address.

Where does Light In The Box ship from?

LightInTheBox ships products from different warehouses in different countries, and delivery times may vary, especially during busy sale periods.

How long does shipping take?

Shipping times vary depending on the destination and shipping method chosen.  Generally, orders are processed and shipped within 1-7 business days.

Delivery times can range from a few days to several weeks.

Can I track my order?

Yes, LightInTheBox provides tracking information for most orders.  Customers can track their orders through the company's website or the shipping carrier's website.

The Bottom Line

While budget retailers from China such as LightInTheBox offer attractive pricing and a wide range of products, there are potential downsides in terms of shipping, quality, and customer service.

U.S. based retailers may provide a more reliable shopping experience, but they may not have the same low prices or diverse product selection.

Ultimately, shoppers need to weigh the pros and cons of each type of retailer based on their individual preferences and priorities.

It's essential to read reviews and research an online retailer before making a purchase to ensure you're aware of any potential issues and can make an informed decision.

If you have any experience with Light In The Box or their services, please leave your reviews below.

Light In The Box Customer Reviews

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Buyer be warned
February 13, 2024
The ship stuff with wrong size and when you try to call them they have no customer service or any way to contact them

Cheap, NOT as Pictured, NO return!
September 28, 2023

I ordered a formal dress for a high school reunion. It arrived promptly in a plastic bag, wrinkled, and the material was cheap looking. The event was changed to "casual" so I decided to return it. MY mistake though in not seeing that this was a "made to order dress" and not returnable. Read the fine print!!!

BEWARE BEWARE. I'm out $146.47. And they could be so good. Photos are deceiving.

Impossible to return
August 25, 2023

I recently ordered a 2XL t-shirt. I received the shirt about 10 days later and while it's marked 2XL the actual size is much smaller most likely just large. There is no return shipper or info on how to return. On the website there is a link to "contact us" but on that page there is no way to actually make contact by any means" but there are several pages that list the restrictions on returns.

I created an account but there is no record of my purchase.

Order lost, offering me 30% of cost...
August 22, 2023

I ordered 3 shirts, cost me $107 CDN. The Shirts were lost in Shipping, now they are offering me 30% of the original cost. They refuse to send my the same order again or give me a FULL REFUND.


order #72253894

Terrible return policy
August 20, 2023

Returns must be sent back to China at international postage prices. They don't have a label you can print. They offer a "reward" of 50% of the cost if you just want to keep the product but the reward is a coupon to buy more of their products.

Be aware.

July 11, 2023

Wife ordered a dress for upcoming wedding. The add did not state that the dress is heavily lined with another layer of fabric and built in bra.

Dress will be worn in 90 degree temps. Wife wears size 2 in everything and this dress fit her terribly. Neck opening is too large and dress falls off either shoulder.

Did not know about the heavy lining as not mentioned in add. Company is refusing us a refund on our credit card. They want to buy us off with a company gift card for $110.00 less than we paid for the dress. Not acceptable and very poor business practices.

Avoid this company!
June 28, 2023

They sent the blouse I ordered and it’s much too large. The return policy is terrible and it would cost me a lot of time and money to try to get a return

Deceptive Scam
May 22, 2023

Such a deceptive company their clothes are nothing but trash it looks like kids made them... so sad they’re made in China sweat shops stay away keep your money or you will never get it back…big time scammers.

May 16, 2023

Absolute rubbish! Their refund policy is deplorable.

Suggest you buy elsewhere!

Light In The Box - Don't Do It!
May 1, 2023

For the love of all that is honest and true, do NOT order anything from this "company'. They will happily take your money and deliver nothing!!!

Shop Local!!
April 19, 2023
There is nothing easy, enjoyable or accessible about this online shopping company! Make sure you read all the small print before ordering. Their policies are aimed at you accepting your order because the alternative is time consuming and tedious! For those that to prefer local shopping this is not for you!

Don't order from light in a box you will never get it.
April 11, 2023

I ordered from light in the box. Still dark over here no way to contact company. Thinking how can a company steal from people online and get away with it. Have fun trying to contact them.

April 6, 2023


Immediately upon receiving this item, ordered in 2 sizes larger as instructed in garment page and finding it so tight I could hardly get it on and which could not even be buttoned having a 2-inch gap, I initiated a refund, It's been one month now, and instead of being "contacted within one business day' by a customer service rep, several days would go by with no response whatsoever and me having to send yet another inquiry.

Those responses I finally did get, I followed their instructions to provide further "proof" that the item did not fit only to be given a further run around even after photographs were sent, no telling me to send them my measurements by using a tape measure which I do not own and refuse to purchase simply on their idiotic behalf.

NEVER have I dealt with such a shoddy business with such sub par merchandise and business methods. STEER CLEAR OF THIS BUSINESS AT ALL COSTS!!

This company only cares about making money . They don’t care about their customers.
March 29, 2023

I ordered two women’s fleece hoodies. The one hoodie fit great. The other hoodie had a broken zipper and was not the same size as the other one, I tried to log in to their webpage , I forgot my password. I’ve emailed the company, but they do not respond to me.

I finally got somewhere with customer service , and was told I would get a refund of half the price of the item. Now they tell me to log on to their webpage and fill out a customer service report form.

I wish I saw these reviews before I ordered anything. I tried filling out a complaint with the Better Business. Bureau, but, unfortunately their is know international bureau. So, I keep writing bad reviews about them.

I didn't receive my order
February 25, 2023

Still I haven't received my order that was paid for on Jan 11, 2023 with an estimated arrival of Feb 1 to 10 2023...

PamH March 13, 2023

I ordered two men’s shirts using their size guide. They were both too big. One of them was huge and I can’t even sew it in the sides to modify it. The fabric was awful - shiny and slick - not something I’d ever expect for men’s shirts. Also, they were more than three weeks later than estimated delivery. They finally arrived but on different days several days apart. I was told to return one but not the other - ugh. Finally more than a month later it was resolved.

Do not buy from light in the box
January 17, 2023

Ordered 2 items of women's clothing both were much different than as described, fabric much cheaper and style different. Very unhappy with purchase, return policy is almost impossible...

Worst company ever
January 16, 2023

Ordered pajamas for myself and wife for a Christmas Eve pajama party we were hosting. Prior to paying it confirmed the order would arrive prior to date. I made sure I took a pic of this prior to paying and while ordering. After making payment the date confirmation stated items could arrive after date.

You are not able to contact co. Only by email And you have to download app first or you can’t submit email, In which you receive delay in response or not at all. So you’re not able to reject the order at time of payment. Items arrived after our Christmas Eve pajama party. Leaving us as host without pajamas! Pathetic hosting a pajama party and everyone comes wearing them other than the hosts.

Therefore no group family professional Christmas pajama pics taken, in which we had paid for!! Had family fly in from out of country that we haven’t seen in 13 years, so the family would have a special keep sake as their gift from us. That didn’t happen. When the pajamas did arrive My wife’s pajamas which had feathers, was not sewn onto the sleeves nor legs large gaps.

My silk pajamas did not arrive. I received some type of velvet looking pajamas. Furious!!! Attempted to notify to send back but I’m getting the run around with offer of discount and keep. I don’t want to keep my wife’s pajamas the ones delivered are falling apart and I’m not going to wear velvet pajamas! If you don’t want their discount they want you to pay shipment to send back to their China warehouse in China then they will make their determination.

Even after sending numerous pics of garments, garment numbers and etc. which they continue to request for me to send over and over and I’ve sent over and over. They are giving us the runaround. a strategy I think they are doing on purpose so you will take the discount and keep the faulty items. Not interested and I would never order from this company again!!!

Fraud to the Max
January 2, 2023
This company should be denied the right to do business via internet in the USA. TOTAL FRAUD! They ship defective merchandise, then when you provide proof of the defective product, they offer to credit you with 25% of your purchase price! Do NOT deal with this company!!

Don't order anything from Light in the box
December 30, 2022

This company is a scam, I ordered a cool looking shirt from them, what I got was a cheap white satin shirt that they dyed with a method called infusion dye.

I first ordered it according to their size chart, a xxl, then I changed the size to xxxl when I realized these people were only 4' tall, they don't have a clue about American sizes.

when it came it looked nothing like what i ordered, and the sleeves were 5" too short, and it barley fit, what a con, I will never order from them again, and buyer beware of Light in the box.

Do not buy from this company!
December 27, 2022

The shirts and sweatshirts are made out of polyester. The material feels horrible to the touch The items do not look like what is on the site... blurry. Such poor quality. I went to cancel my initial order and they offered a 25% refund which was a lie.

Had I known this I would have continued the cancellation. It's on a future purchase if you order a minimum amount equaling way more than the refund. I wanted it to come before Christmas but no it came after Christmas.

One of the items I ordered was canceled and refunded. Thank goodness! However, the extra "fee" wasn't refunded. They tack on an extra charge for handling which is almost as much as the item itself and I wasn't refunded that amount.

Poor quality poor company. It took me forever to figure out how to try and cancel the first time. They only communicate via email and no phone number. That should have been my first clue this company is not on the up and up.