Light In The Box Reviews

Items not as described, says pure cotton and when received items were 100% polyester! Unable to contact anyone. No phone number. Don’t buy from this retailer.

If I could give them no stars, I would. Definitely the most unethical, dishonest, unpleasant retailer I have ever dealt with. Would NEVER buy again or recommend them to anyone. Terrible customer service - wait, make that NO customer service.

It is a Scam. Please do not waste your money on this site. Poor quality. Poor and deceptive customer service all round.

I would give a Zero star if i could ,Ordered a product and they sent wrong size and will not refund OR CORRECT SIZE >THIS IS A SCAM COMPANY

Did not see the reviews. Ordered, Paid, ripped off. Lost 70.00 to this company. Do not order from them they will rip you off.

Wrong product sent 3 times. Refund ability awful and product quality sent is dire. Will never use again.

I purchased 3 wigs from this company. Two of the wigs were not very good quality and so much hair falls out that I threw them away. The third wig I never received. I did not read all the hoops you must jump through to return and receive money back from this company. I did not have all the information and barcodes they requested.

I even tried to get satisfaction from my credit card company but because I did not have all the info light in the box requested I could not get my money back. I am not savvy to all the tricks they required to return. They said I would have to mail back to China or take a percentage of what I paid. None of this was doable.

It really fries me that I have paid for a wig that was never received. PLEASE DO NOT BUY FROM THIS COMPANY!!!!!!

Got you on the shipping charges; Ha, Ha

I have been a loyal customer for some time now but I having serious doubts now. For one thing, their pricing on shipping materials is something out of a horror movie. You pay almost as much for shipping as you do for the order. For example; I was going to order items priced at $83 and the shipping and handling can to $63. This was on 9 items (cycling shirts); That is #7 more for each shirt. Come on, get real. This Co offers you rewards that are a joke. The time it rakes to get the items is like waiting for X-mas to come in July.

Trying to get in touch with them and get a straight answer. is like waiting at the Dr's office. You never get a good answer, just passing you on as not a very important person. Trying to get something returned is a complete nightmare.

The cost and red tape to send an item back is more trouble than it is worth and they know this. They offer you some mere token offering that you give to someone you know. I wanted to purchase their flash goods, but when you factor in the crazy rate of delivery; you want to ask yourself; is it really worth the time, effort, and extra money?

Richard Spolar

Thieves! I will be suing them. They took my money never sent anything and laugh about it. I’ve reported them to federal trade commission and plan a lot more repercussions.

Based in China. Said they can't ship this month because big celebration in China. People are with their families right now?? WTH>?? Seriously that is what they told me!! One part of my order was shipped supposedly 10 days ago and still has not even made USA shoreline. The best offer I had was..if you spend $50 more dollars we will give you a $5 credit. OMG!! Major rip off company. DO NOT WASTE your time. Cheap and ignorant individuals. Must think Americans are dumb??

ALL sizing about 1.5 sizes smaller than true American sizing.

Now, they don't want to accept a return. DO. NOT. ORDER. FROM. THIS. COMPANY.

EVER!

I recently purchased "cold-water" apparel. surf-shirts and the like for fall river floating. The sizes are off and the material is laughable for what it is designed to do. The flimsiest nylon material I'd ever dealt with in apparel. I went with this company because it gave me a 7 day delivery time. It took 3 weeks and the tissue around the shirts were stuck to the lettering. Weird. Never again.

Charged for things we never received and paid extra for 3-5 day shipping that never happened. DO NOT USE THIS COMPANY

Soon as they shipped my order my information disappears as if I never ordered anything. Therefore you can't return anything if you don't exist. They are a scam....

I placed an clothing order.......all poor quality and not true to sizing. Paid the expensive postage to return it ALL, still have not received a refund!!!

DON'T ORDER FROM LIGHT IN THE BOX!!!!

I ordered a ski helmet for an upcoming ski trip. To make sure that I received it in time, I paid extra to have it delivered within 5-12 days. It is now 4 weeks since I ordered, and did not received the item. All they said when I complained was that I should be patient. And they refused to reimburse me, claiming that they will do it only when I send the item back (how can I do it when I never received it). Never had such problems with aliexpress ot dx.com. Stay away from these crooks.

I have had the most exhausting experience with lightinthebox and am not ordering again from this site.

I ordered a dress for my cousins wedding- and I ordered it 6 weeks before the weeding to give it enough time to arrive it case there were any delays.

I receive n email a few days later saying that the color I wanted the dress in was out fo stock, so I changed the color of the dress and receive a confirmation that the color I changed to was in stock.

I then receive another emails saying that my measurements weren't correct. So to avoid any further delays I settle for a size 8.

This whole process caused me two weeks of delays, but I am reassured that my dress is being done and will arrive well before my wedding.

Another week later- I receive an automated message saying that my dress is "Out of stock for an indefinite period of time" and that the amount of 166 gbp (dress amount 87 gbp) will be refunded to my account.

-4 minutes later- I receive the same automated message with the amount changed to 38 gbp!!!!!! Now I am still waiting for a reply from their "Customer services" asking for an explanation and what the amount I will be refunded be.

What is going on.

Very very -very- dissatisfied with this website and will be leaving the worst reviews possible wherever I can.