LaceWigsBuy was established more than ten years ago and claims to sell some of the best quality wigs at affordable prices, along with the best possible security, quality, and customer service.
Their website promises that they will not engage in false advertisement, that they provide streamlined buying and payment process, and their products and website are 100% safe and secure. In addition, they provide 24 hour customer service everyday but Sunday.
When ordering products like wigs from an online provider, there is much information that must be taken into consideration to ensure you find the right product for yourself, especially if you are a first time customer.
To help their customers find the best possible wig, their website provides guides for measuring your head and matching your hair color, as well as a description of the materials and types of construction.
If you do order a wig that you are unhappy with for any reason, they do have an exchange and return policy. If you simply need to exchange a wig, you can return your item within ten days of receiving it, as long as it is unworn, unaltered, undamaged, and with tags still attached.
The first time you exchange a product, you can do so completely for free, including the cost of Shipping and Handling. Returns, on the other hand, have a different process.
First, LaceWigsBuy.com asks that you contact customer service with any complaints so they can have a chance to address any issues before you finalize the return. If you feel the need to continue with the return, you can get a full refund, minus a 30% restocking fee.
After completing an order from this company, you may receive promotional emails offering products or special deals from them and their partners. However, all emails you receive gives you the ability to opt out from email communication.
If you have any experience with LaceWigsBuy or their products, please leave your reviews below.
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LaceWigsBuy Customer Reviews
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Need to do better, not make the customer responsible for any cost when it is the mistake of the company
If I could give zero reviews I would. I paid over $200 for a human hair wig. It arrived and it was so patchy you could see the cap in many places. It was awful. I reached out to the seller who told me to go and order and Pay For the wig again then return the bad one for a refund. They told me to lie on the customs form and put “synthetic wig” worth $20 or less. I then opened a PayPal case. I immediately got a shipping confirmation from lacewings.com for another wig BUT the tracking number was exactly the same as the first shipment! They were probably trying to run out the clock wit PayPal so I wouldn’t be able to escalate. I did escalate immediately.The seller responded to the paypal escalation by offering a full refund if I returned the wig. There was no way to disagree with this on the dispute form so I went to PayPal chat and left a message asking for an agent to please look at my case as I provided a screenshot of the sellers email asking me to lie on a customs form along with the awful pictures. Less than an hour later paypal ruled in my favor, gave me a full refund and said I didn’t have to return anything.
Horrible customer service
Best wig ever
I received today my wig. I was speechless at the beauty, the quality of the softest and silkiest hair.
A real beauty. The color resulted perfect, and it was in my home within 12 days of my order even when the
site said it would take 35 days. Highly approve of this place.
Pros and Cons
confuse at the beginning, but already solved
I changed my order to kinky straight because the rep told me that they had it in stock. There was also a lot of confuse about the price. However, I placed the order and only to find out a few days later that they had to custom make the wig. I had to wait over a week before it was shipped and I really needed the hair for an event. Then she said the order was shipped on the March 7th but after a few days I checked and saw it was sent out 2 days later. I got the hair and was worried that I may not like it. But so far the hair was ok. The seller did apologize for the confusion. So I will give her another chance.
Hair is so soft this is my second time buying a wig from this company
The best unit I've ever received
I definitely recommend
Shipping was little bit slow but overall is quite good
beautiful wig good quality!
Beautiful wig! High quality and good style! Very happy!
Run don't walk its a scam
High quality wig
This one is my first and absolute favorite wig.
This is my first wig and I’d say it’s pretty good overall
Arrived super fast which is always nice. Came with a wig cap as well which was kinda tight but fit. The hair was a little more darker than what is pictured but it went better with my skin tone so I didn't mind it. I fell in love with the look and prefer to spend more time on the wig to get the more natural look.
Just the color I wanted!
Best wig I’ve ever ordered online! And for the price you cant't beat it! People who didn’t know me thought it was my real hair!
Soft, thick, and not fake shiny. I will be ordering from this company again and trying out the other colors.
THE SHIPPING SUCKS!!!!!!!!!!!!!!