Unfortunately HomeAdvisor is currently receiving 4.5 stars by 1,886 reviewers on another site.
Every one of the reviews that I read on this site were submitted by satisfied homeowners that were pleased with the services they received from service providers and NOT necessarily from their experience with HomeAdvisor. It seems that homeowners are largely unaware that HomeAdvisor is scamming vendors at their expense.
Upon looking over the HomeAdvisor.com website to see if their service would benefit my home inspection company I received very little information and was required to provide all my contact information in order to learn more. I was contacted with a sales pitch that promised to provide leads that were represented as guaranteed prospects. I was required to pay over $500 to join. Through the registration process I provided detailed information about the services that I provide. These details were to be shared by HomeAdvisor with homeowners inquiring about my services when they were referred to my business.
I understood that I would be charged between $12 and to $20 per referral. I was required to provide my checking account information so that all fees could be drafted from my account. These fees were considered payment for leads that would generate opportunities for my business. In the first week I received 11 empty leads and $215 in drafts from my checking account. The leads turned out to be nothing more than general inquiries about my services, information that homeowners should have already received from HomeAdvisor upon referral to my company.
I requested that my relationship with HomeAdvisor be terminated immediately. I had to jump through many hoops to cancel. For weeks fees continued to draft from my account to HomeAdvisor, even after I believed my membership was cancelled. 2 years later I still receive sales calls from HomeAdvisor urging my return at a "discounted rate."
During one of these calls I expressed my dissatisfaction with the fees that are charged for less than promising leads. The representative's answer to this was,"well, all you have to do is
charge off the fees you paid for the empty leads to the next lead that contracts your services." I explained to him that I don't do business that way and I am not going to charge my clients for HomeAdvisor's empty promises. I was no longer interested, and I did not want to receive any further calls.
The calls continue. Most recently I answered a call from yet another representative and tried to explain that, "now is not a good time for me; I am in the middle of an inspection." to which he replied, "well what about the other 16 times that I have tried to call you?"
HomeAdvisor generates expensive empty leads for service providers and then encourages them to pass these expenses off to the homeowner in the form of hire costs for services. Homeowners believe that HomeAdvisor is looking out for their interests; in reality HomeAdvisor is a business and a higher quantity of providers paying for a higher amount of referrals is much more important to their bottom line than the best interests of their homeowners.
Based on my experience Home Advisor is not representing service providers as promised and they are not operating in the best interest of homeowners.
Home Advisor is a rip off for both homeowners and vendors.