HomeAdvisor.com is a website which claims to have helped over 25 million homeowners find trusted home improvement and repair pros and requires absolutely no membership fee at any time.
The HomeAdvisor Pro Finder claims to be easy to use, with just three easy steps to find a service provider. First, you select the project category that best matches your repair or improvement need. You may be asked follow up questions to ensure that you are being directed to the right professional for your job.
After you have submitted you information, you will receive information on up to four different pre-screened, local home improvement professionals. Finally, these providers will either contact you, or you can access their contact information in order to get in touch with them on your schedule.
They promise that their service providers have passed a rigorous criminal and financial background check. In addition, if you have any complaints about the service you have received, you can file your complaints with HomeAdvisor.com, as well as post a rating and review, not unlike Angie’s List, a similar provider website.
HomeAdvisor also offers additional tools to their users to help them choose the right service provider. One of these is The Cost Guide, which allows you to see the local and national average costs for projects like the one you have.
Others include the Resource Center, which includes guides to projects you may be considering so you can better understand the scope and depth of what might be needed, or the Home911 App. This is a mobile app which gives you 24/7 access to emergency repair providers if you should ever need it.
You will never pay any fees for the matching services provided by this website. All fees are paid by the professionals who are recommended to you, since they have been provided with new client leads.
If you have any experience with this website, please leave your HomeAdvisor.com reviews below.
14 ‘HomeAdvisor.com’ Reviews
HomeAdvisor is selling already sold leads and CHARGING the CONTRACTOR!!!!!
HomeAdvisor is (PRETENDING) BY USING local company DOMAINS on the internet AS THE CONTRACTOR by saying when you call and they pick up the phone that HOME-ADVISOR is a PARTNER OF THE FACTITIOUS COMPANY THEY ARE CLAIMING TO BE PARTNERS WITH....
ALSO by FALSIFYING BEING A COMPANY THEY ARE NOT,IT IS GENERATING MORE FALSE INTERNET TRACTION
If you are a small business and have the finances to just be able to flush them down the toilet, then please sign up for this service. That is what it is like.
Nine out of ten leads, which you are charged for, and you are charged for all of them, are either bad or fake or even recycled. In fact all sights of this sort are the same. To bad that people have stopped reading newspaper. I had much better results because people had to respond to the add themselves by phone. Nothing is anonymous.
It is a free service for the people on line that are looking for services but as the consumer at Home Advisor,the one who pays their bills can make a complaint about a lead being a bad one your request for credit seems to fall on dead ears. They LOVE nothing but money and as a consumer of Home Advisor, they seem only think the money and not their clients,you.
This business should be rated zero for customer service and lack of good attitude towards their customers.
So...if you have money to flush or like abuse from someone you pay for a service, by all means, enroll in this service.
For me, it has been nothing but frustration and financially a disaster!!!!!
Signed up in January after pushy salesperson kept hounding me to join as a carpet cleaning contractor. Told me leads would be $12 - 20 each depending on size of job. Also told me that if I didn't do a job or get the job when I called the customer, I could get a refund of the leads. HA well that never happened. I found out after 2 weeks when I was billed for leads that I was billed for every lead I got, even when customer's did not respond back after calls and emails thru the homeadvisor system, even when customers told me they didn't put in a lead to have carpets cleaned. The leads price was almost double what the rep told me on every lead. The percentage of jobs came out to making as much money as I was being charged - not a way to stay in business. I called customer service and complained - told them the rep said I wouldn't have to pay for any leads I didn't do the job for and then found out that not only was I getting charged, but I could see they sent the same lead to 2, 3 or 4 other contractors who were all getting charged the same lead fee as me - so home advisor was making up to $120 on one lead. Customer service told me it was my fault for not calling back customers within 10 minutes of the lead notification - hard to do when you are out on jobs providing great customer service to that current customer. Told her price is double what I was told and she apologized for inept sales rep. Then I said I wanted to cancel account and she said I could only cancel with refund within 7 days of sign up which the sales rep just so happened to forget to tell me - which she apologized for again. What a rip off company. They never did get the last payment for all my leads as I froze my credit card so it wouldn't get charged. Don't ever sign up with them unless you like to throw away your hard earned money.
they are scam they took your money to give you wrong lead or not correct information or lead from someone else do not waste your money someone from government need to check them out
Keep in mind that I've become entirely frustrated by their BS. As a consumer you should know that they charge the contractor for each referral sent regardless of outcome. The scenario I've experienced again and again is they send referrals during the weekend which is way outside of my posted hours of operation and still collect a substantial fee upwards of $15 each. They've also collected fees for other contractors for the very same referral!! This is after the initial fee of $347.98 to join with promises of qualified leads galore. Their explanation to me is that is my fault for pausing my leads just before the weekend, that made the leads turn on automatically 2 days later on Sunday.
I smell a class action suit coming. Shame on what was the very reputable Angie's List, for selling out to this Racket.
I am a contractor. Signed up 2 months ago. Have only received two leads in that time. Leads I was not interested in. When I signed up, I was told that the charges for leads sent to me would be $14-$34 for residential work depending on size, $70 for commercial work and $25-$55 for new construction work depending on size. I was also told that there would be no charges if I did not take advantage of the leads they send. I received two texts for work I was not interested in and never replied to the texts. When I got my credit card bill there was a $146 charge for one of these texts and a $98 charge for the other text. Called customer service to get refund to no avail. Was told by one of their supervisors that the rep who signed me up gave me the wrong information. She lied? Waiting for supervisor's supervisor to call me back. Told them not to send any more leads. Called my credit card company to dispute charges. Will cancel my account once the dust settles.
pleased with the services received from this company
Mold testing was done and they did a good job, no Problems!
Absolutely DO NOT use this website for ANYTHING. This company is full of extremely rude and disrespectful customer service and sales employees. Not to mention the entire thing is a SHAM. Not only to the contractors (like me) that pay an initial fee of $300 per year and then anywhere from $40-90 per lead but to the customers that get their information stolen and sold. On many occasions, I tried to contact customers that "requested information" from me just to find out that they never requested building information from Home Advisor and/or they didn't exist. When I called to cancel my membership after a full year of scam customers (and 100's of $) the lady had the nerve to fight me the entire time telling me she's "sorry I didn't know how to use their services" and that if I was more available to make calls right away I would have gotten more customers. I run a successful Construction Company and I don't need some know it all sales rep to tell me how to get customers. I will never recommend this company to ANYONE I know.
Also, about 8 months after I canceled my membership, I got a call from another very RUDE and disrespectful sales rep trying to get me to rejoin. I simply told him it didn't work for me and that I wasn't going to join again, so it is a waste of both of our time and he started to get rude and aggressive in his responses. I don't know why this company thinks it's OK to talk to potential clients with condescending rude tones. It's absolutely absurd to me. STAY AWAY!