HomeAdvisor.com is a website which claims to have helped over 25 million homeowners find trusted home improvement and repair pros and requires absolutely no membership fee at any time.
The HomeAdvisor Pro Finder claims to be easy to use, with just three easy steps to find a service provider. First, you select the project category that best matches your repair or improvement need. You may be asked follow up questions to ensure that you are being directed to the right professional for your job.
After you have submitted you information, you will receive information on up to four different pre-screened, local home improvement professionals. Finally, these providers will either contact you, or you can access their contact information in order to get in touch with them on your schedule.
They promise that their service providers have passed a rigorous criminal and financial background check. In addition, if you have any complaints about the service you have received, you can file your complaints with HomeAdvisor.com, as well as post a rating and review, not unlike Angie’s List, a similar provider website.
HomeAdvisor also offers additional tools to their users to help them choose the right service provider. One of these is The Cost Guide, which allows you to see the local and national average costs for projects like the one you have.
Others include the Resource Center, which includes guides to projects you may be considering so you can better understand the scope and depth of what might be needed, or the Home911 App. This is a mobile app which gives you 24/7 access to emergency repair providers if you should ever need it.
You will never pay any fees for the matching services provided by this website. All fees are paid by the professionals who are recommended to you, since they have been provided with new client leads.
If you have any experience with this website, please leave your HomeAdvisor.com reviews below.
12 ‘HomeAdvisor.com’ Reviews
Signed up in January after pushy salesperson kept hounding me to join as a carpet cleaning contractor. Told me leads would be $12 - 20 each depending on size of job. Also told me that if I didn't do a job or get the job when I called the customer, I could get a refund of the leads. HA well that never happened. I found out after 2 weeks when I was billed for leads that I was billed for every lead I got, even when customer's did not respond back after calls and emails thru the homeadvisor system, even when customers told me they didn't put in a lead to have carpets cleaned. The leads price was almost double what the rep told me on every lead. The percentage of jobs came out to making as much money as I was being charged - not a way to stay in business. I called customer service and complained - told them the rep said I wouldn't have to pay for any leads I didn't do the job for and then found out that not only was I getting charged, but I could see they sent the same lead to 2, 3 or 4 other contractors who were all getting charged the same lead fee as me - so home advisor was making up to $120 on one lead. Customer service told me it was my fault for not calling back customers within 10 minutes of the lead notification - hard to do when you are out on jobs providing great customer service to that current customer. Told her price is double what I was told and she apologized for inept sales rep. Then I said I wanted to cancel account and she said I could only cancel with refund within 7 days of sign up which the sales rep just so happened to forget to tell me - which she apologized for again. What a rip off company. They never did get the last payment for all my leads as I froze my credit card so it wouldn't get charged. Don't ever sign up with them unless you like to throw away your hard earned money.
they are scam they took your money to give you wrong lead or not correct information or lead from someone else do not waste your money someone from government need to check them out
Keep in mind that I've become entirely frustrated by their BS. As a consumer you should know that they charge the contractor for each referral sent regardless of outcome. The scenario I've experienced again and again is they send referrals during the weekend which is way outside of my posted hours of operation and still collect a substantial fee upwards of $15 each. They've also collected fees for other contractors for the very same referral!! This is after the initial fee of $347.98 to join with promises of qualified leads galore. Their explanation to me is that is my fault for pausing my leads just before the weekend, that made the leads turn on automatically 2 days later on Sunday.
I smell a class action suit coming. Shame on what was the very reputable Angie's List, for selling out to this Racket.
I am a contractor. Signed up 2 months ago. Have only received two leads in that time. Leads I was not interested in. When I signed up, I was told that the charges for leads sent to me would be $14-$34 for residential work depending on size, $70 for commercial work and $25-$55 for new construction work depending on size. I was also told that there would be no charges if I did not take advantage of the leads they send. I received two texts for work I was not interested in and never replied to the texts. When I got my credit card bill there was a $146 charge for one of these texts and a $98 charge for the other text. Called customer service to get refund to no avail. Was told by one of their supervisors that the rep who signed me up gave me the wrong information. She lied? Waiting for supervisor's supervisor to call me back. Told them not to send any more leads. Called my credit card company to dispute charges. Will cancel my account once the dust settles.
pleased with the services received from this company
Mold testing was done and they did a good job, no Problems!
Absolutely DO NOT use this website for ANYTHING. This company is full of extremely rude and disrespectful customer service and sales employees. Not to mention the entire thing is a SHAM. Not only to the contractors (like me) that pay an initial fee of $300 per year and then anywhere from $40-90 per lead but to the customers that get their information stolen and sold. On many occasions, I tried to contact customers that "requested information" from me just to find out that they never requested building information from Home Advisor and/or they didn't exist. When I called to cancel my membership after a full year of scam customers (and 100's of $) the lady had the nerve to fight me the entire time telling me she's "sorry I didn't know how to use their services" and that if I was more available to make calls right away I would have gotten more customers. I run a successful Construction Company and I don't need some know it all sales rep to tell me how to get customers. I will never recommend this company to ANYONE I know.
Also, about 8 months after I canceled my membership, I got a call from another very RUDE and disrespectful sales rep trying to get me to rejoin. I simply told him it didn't work for me and that I wasn't going to join again, so it is a waste of both of our time and he started to get rude and aggressive in his responses. I don't know why this company thinks it's OK to talk to potential clients with condescending rude tones. It's absolutely absurd to me. STAY AWAY!
As a contractor for this company I and everyone else that is a real client will tell you that they use misleading information and confusing processess to maximize their own charges and profits from every contractor that gives them their creditcard information. Dont be fooled by the positive reviews. look carefully at them and you will see that they are coached, proabably a paid for service to get positive reviews. Upon signing up the asked me to have friends give me positive reviews just to look good to the customers. Clearly they are in the business of manipulation. Bait and switch lures, high charges and automatically accepted leads and automatically charged credit cards weekly before you can review your month bill. Thats right, they charge you weekly, you see it monthly. I cant believe there is not a class action law suit yet. I lost hundreds of dollars immediately before I could even build my profile. My case manager was conveniently unavailable for days as soon as i gave her my credit card info. I wish i could take it all back now but they retracted their 30 day money back guarantee offer as soon as i gave them my Credit Card. I made an expensive mistake. Please dont do the same or allow this company to get any more exposure. Stay Local.
I WOULD LIKE TO TELL YOU ABOUT A GREAT CONTRACTOR,
"MICK MARIANO MASONRY". I HIRED MICK TO PUT IN A 300' BLOCK WALL, HE GAVE ME THE LOWEST PRICE I COULD FIND FROM 6 CONTRACTORS. HE SHOWED UP ON TIME, HAD THE RIGHT EQUIPMENT, DID WHAT HE SAID HE WOULD DO, PLUS SOME EXTRA WORK THAT HE DIDN'T CHARGE ME FOR. THE WALL CAME OUT WONDERFUL, I WOULD HIGHLY RECOMMEND MICK MARIANO MASONRY NO MATER HOW LITTLE OR BIG THE JOB, HIS CREW SURE DOES GOOD WORK, THEY ARE CAREFUL OF HE LANDSCAPE YOU MIGHT HAVE IN THE GROUND ALSO. THEY CLEANED UP AFTER THE FINISHED THE WALL. WE LOVE THE WORK THEY DID, AND WOULD HIRE THEM TO DO ANY MORE WORK WE MIGHT WANT DONE.
APPLE VALLEY, CA.