HerRoom.com is a website that says it was created to give women a way to effortlessly purchase lingerie online, offering all intimate apparel items women need from over 200 different popular brand names.
How Does It Work?
Like any other online retailer, women can go to HerRoom.com and search through their inventory of items by brand, item type, or sale items. The website says that they strive to provide their shoppers with as much information about the product as possible, including detailed descriptions and customers' reviews.
With such a wide variety of items for sale on their website, and more than 200 brand names, there is no set price range for the items available on this site. However, all costs will be presented up front before you finalize your purchase, and all orders over $70 will receive free standard domestic shipping.
HerRoom.com offers a 30 day, 100% Satisfaction Guarantee for most of their products. Customers may return unworn, unwashed merchandise in its original condition as long as all tags are attached. Items must be in new condition and free of odor, cosmetics, etc. Items that don't meet this criteria can't be returned.
Items that don't qualify for the 30 day guarantee include items marked down to prices that end in 99 cents, as these items are Final Sale. Bridal items as well can only be returned within 15 days of the shipping date. Bridal items returned more than 15 days later will be subject to a restocking fee of $10.00 or 20%, whichever is greater.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone, at 800-558-6779, or by submitting them directly to the website, or through the Live Chat feature of their website.
Unfortunately there seems to be a consensus from customers regarding the poor quality o Customer Service offered by this company. Customers report having extremely difficulty getting any help from their team when they need it.
Competitors and Alternatives?
There are many other online retailers where women can go to purchase lingerie, including websites that are beginning to specialize in monthly shipments of intimate apparel, like AdoreMe.com, Wantable, MeUndies.com, and many more.
If you have any experience with this company or their products, please leave your HerRoom.com reviews below.
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